They've delivered excellent product value for the 2 boxes I've received so far. They choose good products and although some boxes have higher value than others (and I have not received any of the super hero items), mine have been reasonable and I've been happy with my products. I have a feeling they are inexperienced at running this sort of enterprise and are "learning by doing" (which I hope translates into ordering well in advance to avoid customs delays in future). This is an explanation but is not meant as an excuse. My concern is that they need to hire help for customer service responses, and need to get some marketing and company image consulting. They could have a very nice product, and a happy customer base, if they were to provide more formalized and prompt responses to customer inquiries, focus on their website (which they ignore while concentrating on their social media presence), and take a hard look at their delivery schedule (moving to quarterly rather than every other month, for instance).
I am not bothered by the boxes being closer to quarterly than to every other month; I believe I will receive my 6 paid-for boxes although it will take much longer than the original year I expected. I do receive responses when I contact them by email, I just hope they will take some of the suggestions provided to them and turn this promising box into an all-around high quality experience.
I am not bothered by the boxes being closer to quarterly than to every other month; I believe I will receive my 6 paid-for boxes although it will take much longer than the original year I expected. I do receive responses when I contact them by email, I just hope they will take some of the suggestions provided to them and turn this promising box into an all-around high quality experience.
/emoticons/
