OuiPlease [spoilers]
- Thread starter MoiSurtout
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I wrote a sternly-worded email to OuiPlease customer support last night pleading with them to give us some honest, reliable information before I filed a dispute with Amex and cancelled my annual subscription. This is their response. If true, boxes should FINALLY be on their way very soon. If you got a previous FedEx tracking number, it sounds as if that will be activated finally; if you never got one, it's probably appropriate to write to them and let them know now.
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I got the exact worded email. I really want to have faith that there will be a full year of gorgeous boxes coming to us. If people went with disputes, it would be crippling (apparently there is a charge of $50-75 per dispute and they have to maintain a certain ratio of charges to charge backs before being removed from the bank).
Just got a notice from Fedex that my package has been officially picked up. Date of delivery hasn't been updated yet still says 5/6/15 
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My FedEx tracking is still waiting for pick-up, I'm practicing patience.
I should HOPE after all this hassle they'd upgrade to overnight delivery!
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Just got tracking and it's picked up! It weighs six pounds and is coming Fedex ground. I don't want to wait til Wednesday so I hope those truck drivers step on the gas /emoticons/[email protected] 2x" width="20" height="20" />
I'm not worried. I think this was just a fluke and a learning experience for a young business. I'm sure the boxes will continue to be awesome.
/emoticons/[email protected] 2x" width="20" height="20" />I'm not worried. I think this was just a fluke and a learning experience for a young business. I'm sure the boxes will continue to be awesome.
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I'm getting so excited, but I just wish they'd pick up my box already!
Quick question: was it your original FedEx tracking number that started moving, or did you get assigned a new one?
Quick question: was it your original FedEx tracking number that started moving, or did you get assigned a new one?
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I didn't get a tracking number at all previously. Mine's been picked & delivery is scheduled for Monday! Finally, finally, finally!
I agree- I don't feel we have anything to worry about with this company. I do wish they had been proactive about notifying everyone & keeping customers up to date via an appropriate method, like email. I do think it's more a matter of cultural differences. I lived in Europe for 3 years & waiting is just par for the course & companies don't seem to worry so much about notifying or even worrying about it. Here, we are used to fast service, quick delivery, excellent customer service & immediate info. I am not a patient American girl, but I've tried to just keep cool.
I do hope they learn from customer interactions & that they are much more proactive & forthcoming in the future. It's annoying & pretty unacceptable to wait for a delivery that never comes with no communication. I never received one email or message about the missed shipping date. I'm also wondering if the delivery of future boxes will be pushed back now or if the will ship next month on schedule: December, Feb, April, June...??
I am excited for my box though!!
I agree- I don't feel we have anything to worry about with this company. I do wish they had been proactive about notifying everyone & keeping customers up to date via an appropriate method, like email. I do think it's more a matter of cultural differences. I lived in Europe for 3 years & waiting is just par for the course & companies don't seem to worry so much about notifying or even worrying about it. Here, we are used to fast service, quick delivery, excellent customer service & immediate info. I am not a patient American girl, but I've tried to just keep cool.
I do hope they learn from customer interactions & that they are much more proactive & forthcoming in the future. It's annoying & pretty unacceptable to wait for a delivery that never comes with no communication. I never received one email or message about the missed shipping date. I'm also wondering if the delivery of future boxes will be pushed back now or if the will ship next month on schedule: December, Feb, April, June...??
I am excited for my box though!!
Now I'm hopping from one foot to the other wishing they'd hurry up and pick up my box so my tracking goes from "Label created" to actually *moving*.
Yay! According to FedEx my boxes are due for delivery on Monday :w00t:
Have you registered on the FedEx site? It's great and you can hopefully find that this was initiated even if you don't have an email.
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Woo Hoo my box shipped and will be here Tuesday (using original tracking number). Boo Hoo that I will be on a plane on Tuesday and won't be able to see my box until Friday.
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my box was delivered and left at my front door. /emoticons/[email protected] 2x" width="20" height="20" /> I get out at 7:00 tonight!!
/emoticons/[email protected] 2x" width="20" height="20" /> I get out at 7:00 tonight!!
Amazing! Are you EST, PST or CMT? Not that I am going to be anxiously waiting or anything...my box was delivered and left at my front door.
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