OuiPlease [spoilers]

[QuixoticGirly]

Received my Mother’s Day box and very happy with it! I hope I did my math right because I came up with a total of $312.36:



1. 1951 Maison Francaise Clutch in Pochette Patent Leather Clutch – Petrol Light. Perfect for summer since the chain makes it cross body and it’s darker in person than online and I’m happy about that – $100

2. Charlotte Sometime Wallet depending on the light it looks dark grey or brown. The metallic matches the clutch so I will use them together – $40

3. Marlette Figs and Apricots mix – $10

4. Lavender Tea Sprigs – $5

5. Sothys Desquacrem – $34

6. Popup candle in Forest Lump – $35

7. Atelier Cologne travel size Vanilla – $25

8. Lavender Sachet (In the 1.3 box?) – $5

9. Sulie Sion clip on earings – these are the only item I’m not sure I will use. They are purple teardrop with black on top. They are pretty, just not my style. – $50.50

10. Rose et Marius soap travel size in melon and basil (1.3?) – $7.86

You got an awesome box! I didn't go for this one, but it's fun seeing what everyone received. I think your box could have only been improved with the caramels. I dream about them...

 

[MET]

/emoticons/[email protected] 2x" width="20" height="20" />  My boxes have still not been picked up.  Like the CFDA box I can't wait for spoilers on 1.3.

 

[Saffyra]

Mine will be here tmw.

I emailed about my regular box and got an email about two hours later saying 'Oh, we are waiting for one last shipment from France and then the boxes will be shipped."  Same thing that has been said on Facebook. Since it doesn't appear that ANYONE has had their box shipped I'm guessing no one's will be shipped til they get the last item.

Again, I don't mind late but a truthful email/facebook response will always win you more support than false promises of shipment.  I love you OuiPlease, but it's true! <3

 

[sparklesgirlxox]

Mine will be here tmw.

I emailed about my regular box and got an email about two hours later saying 'Oh, we are waiting for one last shipment from France and then the boxes will be shipped."  Same thing that has been said on Facebook. Since it doesn't appear that ANYONE has had their box shipped I'm guessing no one's will be shipped til they get the last item.

Again, I don't mind late but a truthful email/facebook response will always win you more support than false promises of shipment.  I love you OuiPlease, but it's true! <3

All they had to do was send out an email to everyone . I have no idea why they would not do that.

 

[boxesandboxes]

All they had to do was send out an email to everyone . I have no idea why they would not do that.

I'm still a little confused about the whole thing, coming back from vacation.   Think I heard a number of excuses, including some lost boxes.  But will just wait it out.  I'm not in a rush to get it.  Just get concerned about the future of the company if sending conflicting messages. I want to make sure I at least get my year of boxes. :/

 

[DianeER]

 I'm not in a rush to get it.  Just get concerned about the future of the company if sending conflicting messages. I want to make sure I at least get my year of boxes. :/

Ditto. I responded to the email they sent me replying to my customer service inquiry about 1.3 (their reply includes exactly the same text they've been copying and pasting all over their Facebook page, with a little extra, but nothing personalized) by pleading with them to come clean with subscribers and tell us what's happening. I paid them for a year's subscription and am not feeling very confident here waiting for my first box. I've explored the options for cancelling my credit card payment and will sadly initiate that soon if they don't start being more responsive. That's a big wad of cash to have sitting with a company this unresponsive, it's starting to worry me.

 

[sparklesgirlxox]

I have a yearly sub too and I am concerned.  Not as much about the box being late as about the fact that they are sending out different reasons for it  to different people.   Something is up with them . I wish they would send out a email saying what is really going on.   They also never answer any email I send them.

 

[penny13]

Ditto. I responded to the email they sent me replying to my customer service inquiry about 1.3 (their reply includes exactly the same text they've been copying and pasting all over their Facebook page, with a little extra, but nothing personalized) by pleading with them to come clean with subscribers and tell us what's happening. I paid them for a year's subscription and am not feeling very confident here waiting for my first box. I've explored the options for cancelling my credit card payment and will sadly initiate that soon if they don't start being more responsive. That's a big wad of cash to have sitting with a company this unresponsive, it's starting to worry me.

Yup, I'm starting to get worried, and wondering if maybe I should try to get my money back. What I'm hoping is that maybe there is just a language barrier (desperate hope, I know), and that they just aren't communicating very well based on that.

I feel like if they just sent out a "Hi, we're so sorry, things are stuck in customs and it's out of our control, we will update you twice a week" they could have saved themselves some trouble. It's not that hard to send a basic email.

 

[DianeER]

After I told them I was getting ready to cancel my annual subscription, I received this email (using my name, so it's not a complete cookie-cutter pasted response). I wish they would just TELL EVERYONE THIS, clearly and professionally.

Bonjour Diane,

 
Thank you for reaching Oui Please Team. We apologize for the delay in shipping. We can assure you that you will receive a Vol 1.3 Parcel. We are currently awaiting our products to clear U.S. Customs. Unfortunately we do not have an exact date but we are being told our products will release soon. Once we have received the products we will be shipping right away and you will receive your new tracking number. We are getting back to everyone as quickly as possible.  We thank you for your patience and understanding in this matter. Again we apologize. Merci!
 
Oui Please Team.

 

[sparklesgirlxox]

After I told them I was getting ready to cancel my annual subscription, I received this email (using my name, so it's not a complete cookie-cutter pasted response). I wish they would just TELL EVERYONE THIS, clearly and professionally.

so what happened to the tracking number most of us have... is another one going to be given out? sounds like it

 

[jess7760]

After I told them I was getting ready to cancel my annual subscription, I received this email (using my name, so it's not a complete cookie-cutter pasted response). I wish they would just TELL EVERYONE THIS, clearly and professionally.

I got this same response. I had planned on canceling anyways, as I'm moving before the next box would even start to ship based on their originally planned timelines, but now I'm going to wait and see if they get back on their feet after this fiasco before I re-sub :-/

 

[sparklesgirlxox]

they posted this on facebook.  which indicates some boxes have shipped.   They also said In another post none shipped due to waiting for something in customs. Did they ship?  Are they lost?  Are they stuck somewhere? confusing

OuiPlease Bonjour OuiPlease Customers, we have been experiencing several reports of lost parcels of Vol. 1.3 A Breath of Provence. If you have not received your parcel please let us know by emailing [email protected]. France At Your Doorstep is our mission, and we will be sure to deliver!

 

[boxesandboxes]

they posted this on facebook.  which indicates some boxes have shipped.   They also said In another post none shipped due to waiting for something in customs. Did they ship?  Are they lost?  Are they stuck somewhere? confusing

OuiPlease Bonjour OuiPlease Customers, we have been experiencing several reports of lost parcels of Vol. 1.3 A Breath of Provence. If you have not received your parcel please let us know by emailing [email protected]. France At Your Doorstep is our mission, and we will be sure to deliver!

Yeah, this is why I am nervous about the viability of the company.  :/  it's 2 very conflicting messages. 

 

[MelissaH]

I think Oui Please tried to hedge their bets that the shipment stuck in customs was going to be released quickly and it backfired. That is why there are so many conflicting stories. No company wants to admit that (a) they can't meet a specified deadline and ( B) that they really don't know when they will be able to ship the items promised. Basically, they told us a couple of "non-truths" last week, hoping and praying the shipment would be released. Well, the shipment is still stuck and now they are having to own up to the real problem because their clientele is understandably angry. Had they just sent out an email to everyone in the first place detailing the issue, this giant black eye could have been avoided.

 

[boxesandboxes]

Sure, all of us can sit here and postulate as to what really happened this month.  The reality is that only one person knows what is really going on - the woman running this business.  A lot of people will be in trouble if they don't go back to their credit card companies within a specified time period for refunds.  So as each day passes, that is where peoples' minds have started to head.  Even I am sitting here thinking about it.  If there are this much conflicting information already - what will happen with 1.4, 1.5, 1.6, and 2.1?  This goes way beyond a PR issue - and being concerned about saving face about meeting timelines.  There were statements that these were shipped out and that "some" people report boxes missing. And then issues about fragile packaging needing time.  And other notifications that items have indeed shipped.  And from the looks of it, some of the statements are false.  What makes this customs issue any different than the emails where someone told me that my stuff already shipped?  

Honesty is the best policy when it comes to business. 

 

[Saffyra]

I got my Mother's Day Box today. I was hoping and praying it would have a clutch in it like someone else got but no luck. And no caramels... /cry

However, it did turn out really nice because even though this is a box of mainly repeats, I only got two! So it's a bunch of new stuff AND stuff I think will be in the Breath of Provence box, too. So it's sort of like a sneak peek. Rose et Marius was in there and a couple of other brands. 

I did get hideous jewelry but just because I hate it, doesn't mean everyone does. /emoticons/[email protected] 2x" width="20" height="20" /> 

I think I could have done without getting the box but I was really hoping for the clutch. Realistically, I should have just bought it from the shop /emoticons/[email protected] 2x" width="20" height="20" />

 

[feisty1]

Has anyone heard from ouiplease about the regular box? I am usually pretty chill about receiving them but I am nervous because I did receive tracking notice on the 5th but fedex just received the shipping notification and no movement. I did email them but nothing yet.

 

[MET]

Has anyone heard from ouiplease about the regular box? I am usually pretty chill about receiving them but I am nervous because I did receive tracking notice on the 5th but fedex just received the shipping notification and no movement. I did email them but nothing yet.

Yes, the boxes/items are still in customs and should be released soon but they cannot estimate when.  Once they are released new FedEx numbers will be provided.   Hopefully we will get them before Memorial Day.

 

[feisty1]

By the Box God's it's a wreck on their Facebook page. 3 different stories about one box. Didn't clear customs, fragile items, lost packages. Where have I been lol.

 

[Mopeysealion]

I received an email from ouiplease stating that their items had been stuck in Cincinnati customs, were released this morning, and I should have a new tracking number by the end of the week.