New Limited Edition Boxes

[pearldrop]

It's already sent.  What's more annoying is needing to replace this items that I needed for my trip.  It's not cool. 

EDIT: What I'm wondering (and feared, which is why didnt want to send back) is if they will run out before replacing it! They won't start that process until they receive it.  THAT is really not cool. I personally feel that birchbox is going downhill with their customer service. 

This is ridiculous. I'm sure it was just one annoying CS who requested that :/

I would recommend chatting with them or talking on the phone and stressing how big of an inconvenience they caused. They should fix this without you going through all that hassle. I see the box is on sale again this should mean they fixed the inventory issue.

Unfortunately, I feel the same way about the declining service quality.

 

[pearldrop]

I wrote CS about my missing bag and they shipped it to me. I just received it yesterday. Email them!!

I wrote them already many times for the past week and this is what the CS rep told me on live chat (copy-pasting):

"



So sorry for the trouble here. Basically what happened was when the issue first happened, we didn't realize it was a wide spread issue, so some bags were sent out as replacements by mistake. Unfortunately, this was a larger issue, so the warehouse is having to take care of this and we cannot reship on our end. I am so sorry for the wait. So sorry for any disappointment. Unfortunately, I am unable to expedite a bag since they are not available to reship on my end since this was a large issue that is being addressed.

 

 
 

 

There is no inventory form me to personally expedite. They put it on hold while they are taking care of the issue. I'm so sorry!

"


So, probably you were one of those lucky few she mentioned.

I will try to reach out via chat again tomorrow when they're online. How is the bag? Is it worth the wait? /emoticons/[email protected] 2x" width="20" height="20" />

 

[boxesandboxes]

I wrote them already many times for the past week and this is what the CS rep told me on live chat (copy-pasting):

"



So sorry for the trouble here. Basically what happened was when the issue first happened, we didn't realize it was a wide spread issue, so some bags were sent out as replacements by mistake. Unfortunately, this was a larger issue, so the warehouse is having to take care of this and we cannot reship on our end. I am so sorry for the wait. So sorry for any disappointment. Unfortunately, I am unable to expedite a bag since they are not available to reship on my end since this was a large issue that is being addressed.

 

 
 

 

There is no inventory form me to personally expedite. They put it on hold while they are taking care of the issue. I'm so sorry!

"


So, probably you were one of those lucky few she mentioned.

I will try to reach out via chat again tomorrow when they're online. How is the bag? Is it worth the wait? /emoticons/[email protected] 2x" width="20" height="20" />

my problem is that it wasn't JUST a bag. It was another product too! I tried to call.  No phone they said. I got the same response in email and chat.  I'm literally considering not moving forward with them.  Now I have to go and replace the item that I was taking with me.  And will have a duplicate when I return (hopefully! Unless they sell out then I am really screwed!)

 

[pearldrop]

my problem is that it wasn't JUST a bag. It was another product too! I tried to call.  No phone they said. I got the same response in email and chat.  I'm literally considering not moving forward with them.  Now I have to go and replace the item that I was taking with me.  And will have a duplicate when I return (hopefully! Unless they sell out then I am really screwed!)

So sorry, they are useless nowadays :/

Would sending a public message on their Facebook page work better? They seem to be more attentive to issues over there.

 

[dhayes]

Squee - loving all the holiday boxes coming out. Home Box =  Christmas for me!

 

[ViciousT]

Wait, 100 points or $100 (1000 points)? The latter would be awesome /emoticons/[email protected] 2x" width="20" height="20" />

Ha!  100 pts...I wish $100...lol it would be too awesome /emoticons/[email protected] 2x" width="20" height="20" />

 

[Saiza]

I emailed them about the Charmed Life box's picture frame that had a crack in the glass. They can't send a replacement because they don't have anymore; but they gave me $20 in points. So kind of disappointing I don't get the picture frame I wanted, but I get $20 to spend at Birchbox! 

 

[PeridotCricket]

It's already sent.  What's more annoying is needing to replace this items that I needed for my trip.  It's not cool. 

EDIT: What I'm wondering (and feared, which is why didnt want to send back) is if they will run out before replacing it! They won't start that process until they receive it.  THAT is really not cool. I personally feel that birchbox is going downhill with their customer service. 

I do not understand this ship it back thing that some Birchbox Cust. Svc. Reps. demand.  When I received the Mermaid Box with a leaking blue nail polish, they gave me 100 points, I got to keep the box and everything in it, and they sent a brand new Mermaid Box.  Their CS really is going downhill.  

 

[ViciousT]

I think one of the reasons they've gone to mostly online support is  it's easier to brush someone off in chat rather than over the phone...

 

[sakura33]

I wrote them already many times for the past week and this is what the CS rep told me on live chat (copy-pasting):

"



So sorry for the trouble here. Basically what happened was when the issue first happened, we didn't realize it was a wide spread issue, so some bags were sent out as replacements by mistake. Unfortunately, this was a larger issue, so the warehouse is having to take care of this and we cannot reship on our end. I am so sorry for the wait. So sorry for any disappointment. Unfortunately, I am unable to expedite a bag since they are not available to reship on my end since this was a large issue that is being addressed.

 

 
 

 

There is no inventory form me to personally expedite. They put it on hold while they are taking care of the issue. I'm so sorry!

"


So, probably you were one of those lucky few she mentioned.

I will try to reach out via chat again tomorrow when they're online. How is the bag? Is it worth the wait? /emoticons/[email protected] 2x" width="20" height="20" />

Such a bummer people are having such bad experiences with CS. (knocking really hard on wood) I have never had issues like these. I am an Ace.. not sure if that matters (isn't everyone an Ace these days?). However, I have learned with ANY kind of company that has a mass of CS reps, if you aren't happy with what they are offering (and your expectations are reasonable) it is best to hang up/end the chat/whatever and try again with someone else-shocking how much they can vary in what they are able/willing to do for you. I hope if you AREN'T getting a replacement bag they are giving you $30 in points or whatever that bag is worth retail.

The bag is pretty nice. When it arrived it looked very long and narrow but then I realized the bottom expanded out so it is quite large- it is a nice makeup bag. To be honest I have a million makeup bags so I wasn't super excited but if it was supposed to be in the box... I wanted it lol. Principle and all that.

 

[Jen51]

I emailed them about the Charmed Life box's picture frame that had a crack in the glass. They can't send a replacement because they don't have anymore; but they gave me $20 in points. So kind of disappointing I don't get the picture frame I wanted, but I get $20 to spend at Birchbox! 

I would go to DollarTree and find a frame the same size and use the glass from it in your nice frame.

 

[pearldrop]

Such a bummer people are having such bad experiences with CS. (knocking really hard on wood) I have never had issues like these. I am an Ace.. not sure if that matters (isn't everyone an Ace these days?). However, I have learned with ANY kind of company that has a mass of CS reps, if you aren't happy with what they are offering (and your expectations are reasonable) it is best to hang up/end the chat/whatever and try again with someone else-shocking how much they can vary in what they are able/willing to do for you. I hope if you AREN'T getting a replacement bag they are giving you $30 in points or whatever that bag is worth retail.

The bag is pretty nice. When it arrived it looked very long and narrow but then I realized the bottom expanded out so it is quite large- it is a nice makeup bag. To be honest I have a million makeup bags so I wasn't super excited but if it was supposed to be in the box... I wanted it lol. Principle and all that.

I think Ace does not make much difference for them, I have been Ace for long too. In this specific case, I felt bad for the poor CS girl who kept apologizing although it is not at all her fault. The warehouse or whoever plans the inventory should apologize.

I asked again today and the rep said my bag will be shipped out today or tomorrow but I won't receive a tracking number. Fingers crossed. I really like how it looks =)

 

[AshJs3]

I opened my Charmed Life box today and set everything up on my desk. Unfortunately, my picture frame was cracked too. I thought there was water on it, but it was little specs of glass. I'm not sure what to do. It's still usable.

I think they've stopped being so generous with customer service because people started taking advantage. For any tiny thing, they thought they'd complain and get a complete new box/product and get to keep the old one too.

 

[sakura33]

I opened my Charmed Life box today and set everything up on my desk. Unfortunately, my picture frame was cracked too. I thought there was water on it, but it was little specs of glass. I'm not sure what to do. It's still usable.

I think they've stopped being so generous with customer service because people started taking advantage. For any tiny thing, they thought they'd complain and get a complete new box/product and get to keep the old one too.

It's really a shame when people like that ruin it for people who have legit issues. However, I feel considering all the issues that box (and apparently the Charmed box with frame issues) had/has they should have been more accomodating (re: making them ship everything back) since it is clear they messed up with the box and it isn't the 100s of customer's faults things are missing.

Off topic, but every time I see your post I imagine it is Mindy Kaling chatting/read your posts in her voice /emoticons/[email protected] 2x" width="20" height="20" />

 

[pearldrop]

I tried the Smith+Cult Dark Like Me nail polish that came in the Luxe List box. First coat was so uneven, but the second coat did the trick. The cap is too heavy which made the application a bit difficult, but then I did a search online and noticed that we can detach the bulky top from the brush to make application easier (Yay!). Wanted to share this tip with you guys /emoticons/[email protected] 2x" width="20" height="20" />

 

[sakura33]

I tried the Smith+Cult Dark Like Me nail polish that came in the Luxe List box. First coat was so uneven, but the second coat did the trick. The cap is too heavy which made the application a bit difficult, but then I did a search online and noticed that we can detach the bulky top from the brush to make application easier (Yay!). Wanted to share this tip with you guys /emoticons/[email protected] 2x" width="20" height="20" />

Ive found the Smith and Cult polish really needs a good shake before using it- otherwise it is really streaky. The bottles are gorgeous and because of that I have 4 of them, but I am iffy on the quality- especially for the price. At least they look nice on my counter?

 

[boxesandboxes]

 but then I did a search online and noticed that we can detach the bulky top from the brush to make application easier (Yay!). Wanted to share this tip with you guys /emoticons/[email protected] 2x" width="20" height="20" />

yep! the lady at the mani pedi place figured it out right away (she hadn't seen that bottle before either),

 

[pearldrop]

yep! the lady at the mani pedi place figured it out right away (she hadn't seen that bottle before either),

It would be very dramatic if the top was not detachable but she pulled it hard anyway /emoticons/[email protected] 2x" width="20" height="20" />

 

[pearldrop]

Ne limited edition box is here ($45.00): Groomed for Greatness

This box contains:
• Byrd Hairdo Matte Pomade (1.5 oz)
• Byrd Hairdo Comb
• CW BEGGS AND SONS Moisturizing Lotion (travel-size)
• das boom industries Everything Wash - West Indies (travel-size)
• Ernest Supplies Lip Protect Mint
• Level Naturals Organic Shower Bomb
• Quip Metal Manual Toothbrush + Travel Toothpaste
• Topo Designs Dopp Kit
 
PS: It is listed under Women's LE boxes, but description starts with "A man of impeccable quality..."

 

[Saiza]

I would go to DollarTree and find a frame the same size and use the glass from it in your nice frame.

That's a great idea, thank you!