New Limited Edition Boxes

[hiheather]

I want that vase and mirror but the $40 price point is not worth it for those two items. /emoticons/[email protected] 2x" width="20" height="20" />

 

[Geek2]

I ended up ordering the box only because I had $10 in points to use so at $30 it was more doable for me. I'm also going to gift some of the items to my daughter-in-law so it works out.

 

[boxesandboxes]

I got my Luxe box and missing not only the Cynthia Rowley bag but also the Tate Harper moisturizer.  What's going on w/ this box?  ALSO, why in her video, does she seem to say she's wearing the color when clearly the color is red (and her color is a pretty pinky brown)?

 

[Noel Snow]

There is a new value kit called Complexion Perfection- it comes with a Beauty Blender, Porefessional Primer, Beauty Crop Highlighter, W3LL People brightening powder, Marcelle BB Cream in Golden Glow. 

It's $20. According the site it's a $50 value.  :w00t:    I think this is like the Mask Madness sampler, they are selling it way below cost and once it's gone, it will be gone forever.  :scared:

 

[pearldrop]

I got my Luxe box and missing not only the Cynthia Rowley bag but also the Tate Harper moisturizer.  What's going on w/ this box?  ALSO, why in her video, does she seem to say she's wearing the color when clearly the color is red (and her color is a pretty pinky brown)?

The CS rep I talked to said (kind of) BB miscalculated the inventory. They don't have enough Cynthia Rowley bags for the number of Luxe List boxes they sold. At first they thought just a few boxes were missing it, so the first people reported already got their replacement bags. But now they don't know when the new shipment of makeup bags will arrive so they don't know the exact shipping date :/ At least they stopped selling the box for now.

This is kind of messed up...

 

[hiheather]

There is a new value kit called Complexion Perfection- it comes with a Beauty Blender, Porefessional Primer, Beauty Crop Highlighter, W3LL People brightening powder, Marcelle BB Cream in Golden Glow.

It's $20. According the site it's a $50 value. :w00t: I think this is like the Mask Madness sampler, they are selling it way below cost and once it's gone, it will be gone forever. :scared:

Wow, thats a great deal! I hope its still available come payday. Fingers crossed. Been dying to have a legit Beauty Blender.

 

[boxesandboxes]

The CS rep I talked to said (kind of) BB miscalculated the inventory. They don't have enough Cynthia Rowley bags for the number of Luxe List boxes they sold. At first they thought just a few boxes were missing it, so the first people reported already got their replacement bags. But now they don't know when the new shipment of makeup bags will arrive so they don't know the exact shipping date :/ At least they stopped selling the box for now.

This is kind of messed up...

sure, but my Tate Harper was also missing :/  

 

[pearldrop]

sure, but my Tate Harper was also missing :/  

You should definitely contact them and ask for a replacement quickly. They shouldn't have any issue with it. 

 

[boxesandboxes]

You should definitely contact them and ask for a replacement quickly. They shouldn't have any issue with it. 

yeah, i wrote to them. and sent a pic of what I got. :/  will see what happens when they are in tomorrow. sigh.

 

[pearldrop]

yeah, i wrote to them. and sent a pic of what I got. :/  will see what happens when they are in tomorrow. sigh.

Once my Beautiful Day LE box had 3-4 damaged items. I sent them the detailed photos and they sent me replacements for them, but they were all full size items available in the shop.

They may send you a whole new box since Tata Harper product is not available for sale /emoticons/[email protected] 2x" width="20" height="20" />

 

[ViciousT]

My beautiful day box had one damaged item and they issued $100 sorry points...I could see that happening with this box too...

 

[pearldrop]

My beautiful day box had one damaged item and they issued $100 sorry points...I could see that happening with this box too...

Wait, 100 points or $100 (1000 points)? The latter would be awesome /emoticons/[email protected] 2x" width="20" height="20" />

 

[kkat]

Heads up guys! I just got "The Charmed Life" box today. The photo frame is really pretty, but the glass was broken around the edges.  

Be sure to check the frame if you get it - the cracked glass was REALLY easy to overlook (since it was around the edges) and if someone was planning on gifting the box or just the frame I can see where you would not even notice.

 

[Kaistone]

Recieved the Luxe List Box today, nothing was missing, whew! I was worried since so many boxes were missing the make up bag. I was able to order my box right when it came back in stock on Friday. I'm guessing the new stock all has the make up bag included.

 

[pearldrop]

Recieved the Luxe List Box today, nothing was missing, whew! I was worried since so many boxes were missing the make up bag. I was able to order my box right when it came back in stock on Friday. I'm guessing the new stock all has the make up bag included.

Wonderful news for you and everyone who ordered from the later batch. It's good that they fixed the issue.

I am so upset that they still did not send our missing bags, thou :/

 

[Saiza]

Heads up guys! I just got "The Charmed Life" box today. The photo frame is really pretty, but the glass was broken around the edges.  

Be sure to check the frame if you get it - the cracked glass was REALLY easy to overlook (since it was around the edges) and if someone was planning on gifting the box or just the frame I can see where you would not even notice.

 Thanks for the heads up! I just received my box today and looked at it this afternoon and liked everything. After you mentioned that I took out the picture frame and sure enough there is a crack around the top edge. I didn't even notice it this afternoon! 

 

[sakura33]

Wonderful news for you and everyone who ordered from the later batch. It's good that they fixed the issue.

I am so upset that they still did not send our missing bags, thou :/

I wrote CS about my missing bag and they shipped it to me. I just received it yesterday. Email them!!

 

[boxesandboxes]

well you all are lucky!  I didnt get points. I didnt get replacement products for missing items. I only got hassle.  And i was missing more than than the bag. I have to ship everything back. even though i sent a photo. seriously considering never ordering Birchbox again.  had to go retrieve the outer box.

 

[sakura33]

well you all are lucky!  I didnt get points. I didnt get replacement products for missing items. I only got hassle.  And i was missing more than than the bag. I have to ship everything back. even though i sent a photo. seriously considering never ordering Birchbox again.  had to go retrieve the outer box.

:blink: I would try again with a different customer service rep, that is ridiculous

 

[boxesandboxes]

:blink: I would try again with a different customer service rep, that is ridiculous

It's already sent.  What's more annoying is needing to replace this items that I needed for my trip.  It's not cool. 

EDIT: What I'm wondering (and feared, which is why didnt want to send back) is if they will run out before replacing it! They won't start that process until they receive it.  THAT is really not cool. I personally feel that birchbox is going downhill with their customer service.