Memebox Spoilers!

Makeuptalk.com forums

Help Support Makeuptalk.com forums:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
[SIZE=11pt]I'm sure they've received quite a few cancelation requests after the spoilers came out[/SIZE]
Who knows? Granted, my margarita with dinner (which was way too strong) probably made me handle the matter differently than I otherwise would have. However, I am still very upset because I believe the box was falsely advertised. That's why I am fighting so hard to cancel it and why I intend to follow through with my paypal dispute. :( /emoticons/[email protected] 2x" width="20" height="20" />

 
Who knows? Granted, my margarita with dinner (which was way too strong) probably made me handle the matter differently than I otherwise would have. However, I am still very upset because I believe the box was falsely advertised. That's why I am fighting so hard to cancel it and why I intend to follow through with my paypal dispute. :( /emoticons/[email protected] 2x" width="20" height="20" />
It's definitely worth trying to cancel if you are unsatisfied, but since they now make you check a box that you agree to the terms of service, which basically say that there is no guarantee that any box descriptions are accurate, Paypal may be more likely to side with Memebox :/ I wish you good luck, though, hopefully you get it resolved!

 
I don't think so, because I expressly mentioned in my Paypal dispute that a) the box is listed as still being in 'processing' and most importantly b ) it has not shipped yet. Even if I am in the wrong according to Meme's terms, all I am asking is that they not ship something to me which they have not shipped. I have given them prior notice. I am telling them I am unhappy and asking them to mitigate their damages by not shipping it. If they ship it, they do so against what I told them to do. But, believe me, no matter what happens, I intend to give them hell for it. I am mad and I'm going to let everyone know not to deal with Memebox anymore (not on here, but other places, like my Youtube channel).

 
Last edited by a moderator:
Who knows? Granted, my margarita with dinner (which was way too strong) probably made me handle the matter differently than I otherwise would have. However, I am still very upset because I believe the box was falsely advertised. That's why I am fighting so hard to cancel it and why I intend to follow through with my paypal dispute. :( /emoticons/[email protected] 2x" width="20" height="20" />
Absolutely agree with you, the only reason I'm keeping mine, apart from no chance to cancelling now, is the BP cream, I wanted it so badly, I missed the collaboration box with Dani, & also couldn't find it anywhere except on the Miguhara site, which would've cost me much more than this box I think, so after the spoiler was released, I was pretty much was happy to get it only for this product in it  & grabbed the restock yesterday without thinking at all!

It's complete failure as box itself, no doubt! What was their reason to refuse cancelling it for you?

 
they do state that you have to give them 4 days notice before shipment.   Since in-stock boxes ship out in that timeframe, they are in their rights not to cancel it.
Not since I got notice to them before it shipped though. Granted, law school was a long time ago and I haven't practiced in about 5 years, but there is something called 'mitigation of damages' in a contract dispute. I don't know how it being in Korea might affect things. I'm just saying, based on my vague recollection, in this specific situation, now that I've put them on notice that I intend to break the contract (by filing a paypal dispute and actively seeking my money back), they have a duty to mitigate their damages. That means, don't ship the box. It really should be a simple matter for them after all. But instead, looks like I'm going to cancel all my other boxes (which will fit their stupid policies) and that means a refund of much more than just this one box. Talk about cutting off your nose to spite your face Memebox. :( /emoticons/[email protected] 2x" width="20" height="20" />

 
Last edited by a moderator:
Absolutely agree with you, the only reason I'm keeping mine, apart from no chance to cancelling now, is the BP cream, I wanted it so badly, I missed the collaboration box with Dani, & also couldn't find it anywhere except on the Miguhara site, which would've cost me much more than this box I think, so after the spoiler was released, I was pretty much was happy to get it only for this product in it  & grabbed the restock yesterday without thinking at all!

It's complete failure as box itself, no doubt! What was their reason to refuse cancelling it for you?
Just the bullshit of referring to their policies. That's all. And something about not being able to, which I don't believe. If it hasn't shipped, all they need to do is not ship it. I doubt they've done anything other than printing out a mailing label for me, if they've done that. There was no reasonable explanation given really. Nothing about it being at the post office, etc.

ETA: They did write back after my last email to them. Apparently, emails from US customers must go to their US office, even if the email concerns an order that will ship from Korea. I didn't know that until the guy wrote back to say he was going to try to get in touch with Korea to see if it had shipped yet. So, maybe there's also a lag time in updating their system or something? I don't know. I really am not trying to be unreasonable. If it has shipped, I understand they can't call it back. I hate to say it, but I'm getting the feeling that the language barrier is causing issues like crazy. Granted, they ship internationally and they can't be expected to be experts in every language, but then they have the US office. Personally, I think the BEST thing Memebox could do would be to partner with their US office so that the San Fransisco office handles all US business. I'm not a business person. I don't know how or if it would work and what it would mean financially. But if it could be done, they should do it asap. And what I mean is, having all boxes shipped from the US office to US customers from now on. Just my thoughts based on what I'm starting to realize tonight from their email...

 
Last edited by a moderator:
Not since I got notice to them before it shipped though. Granted, law school was a long time ago and I haven't practiced in about 5 years, but there is something called 'mitigation of damages' in a contract dispute. I don't know how it being in Korea might affect things. I'm just saying, based on my vague recollection, in this specific situation, now that I've put them on notice that I intend to break the contract (by filing a paypal dispute and actively seeking my money back), they have a duty to mitigate their damages. That means, don't ship the box.
I am just saying that they need a cancellation 4 days before it ships out.   That is what is clearly written on their site.  If they ship out in stock boxes within 4 days, it doesn't matter when you get the notice to them.  I hope they will cancel it for you, but set your expectations low.

paypal works great for disputes in the USA, not sure how they work with a foreign company.

I know you and others are disappointed in this box, but it is well known you cannot go by their descriptions.   It is a gamble.   I am still seething over that craptastic "herbal" box which set off my allergies to no end.  I fought them tooth and nail, and they refused to do jack-shit about it, other than I would have to send it back AT MY expense and I could pick a box that was in stock.   Nope, I didn't do that.  I just swapped just about everything but a couple of items in that box.

 
Last edited by a moderator:
Just the bullshit of referring to their policies. That's all. And something about not being able to, which I don't believe. If it hasn't shipped, all they need to do is not ship it. I doubt they've done anything other than printing out a mailing label for me, if they've done that. There was no reasonable explanation given really. Nothing about it being at the post office, etc.
if you bought the restock yesterday, they are most probably shipping the boxes today, I bought mine around 12pm local time here, which is 2 hours behind Korea, & the box was still available for an hour or 2 later, I really doubt they shipped them yesterday or started packing & shipping before the box was sold out!

Wish you good luck!

 
I am just saying that they need a cancellation 4 days before it ships out.   That is what is clearly written on their site.  If they ship out in stock boxes within 4 days, it doesn't matter when you get the notice to them.  I hope they will cancel it for you, but set your expectations low.

paypal works great for disputes in the USA, not sure how they work with a foreign company.

I know you and others are disappointed in this box, but it is well known you cannot go by their descriptions.   It is a gamble.   I am still seething over that craptastic "herbal" box which set off my allergies to no end.  I fought them tooth and nail, and they refused to do jack-shit about it, other than I would have to send it back AT MY expense and I could pick a box that was in stock.   Nope, I didn't do that.  I just swapped just about everything but a couple of items in that box.
Yeah, being in Korea is the biggest obstacle of all and I don't know how that will affect things at all.

You've mentioned the Herbal box before. I'm surprised you kept buying from them after that as it seems you were as mad then as I am now. And I'm starting to really question doing business with them. The products are great, but there are lots of other issues that cause headaches.

I do agree (as I have in the past) that *most* boxes are crap shoots, but not this one. I did take the description at face value that the products had been voted on and they were the top picks. To me, that language meant something very specific. But yeah, like you said, herbal and floral are different things too. I'm just saying, with the chocolate box I don't see how they can mess it up, same with berry, Tonymoly, etc. But to me, this was kind of like putting 2 Tonymoly products in the Tonymoly box and then other brands. It just wasn't what was advertised at all. That is why I am so mad. But no, like you said, shipping it back is not an option. But I guess cancelling the remaining boxes that do have shipping dates 4 days later would be an option. I might have to decide if it is worth it to do that and just stop buying from Memebox because of the issues. :( /emoticons/[email protected] 2x" width="20" height="20" />

 
Yeah, being in Korea is the biggest obstacle of all and I don't know how that will affect things at all.

You've mentioned the Herbal box before. I'm surprised you kept buying from them after that as it seems you were as mad then as I am now. And I'm starting to really question doing business with them. The products are great, but there are lots of other issues that cause headaches.

I do agree (as I have in the past) that *most* boxes are crap shoots, but not this one. I did take the description at face value that the products had been voted on and they were the top picks. To me, that language meant something very specific. But yeah, like you said, herbal and floral are different things too. I'm just saying, with the chocolate box I don't see how they can mess it up, same with berry, Tonymoly, etc. But to me, this was kind of like putting 2 Tonymoly products in the Tonymoly box and then other brands. It just wasn't what was advertised at all. That is why I am so mad. But no, like you said, shipping it back is not an option. But I guess cancelling the remaining boxes that do have shipping dates 4 days later would be an option. I might have to decide if it is worth it to do that and just stop buying from Memebox because of the issues. :( /emoticons/[email protected] 2x" width="20" height="20" />
I still purchase from them because the vast majority of boxes I have purchased are really great.  There are some duds, but I have to expect that in a "surprise" box.  

I was angry about the herbal box because they specially listed ingredients in the description but then didn't include them and included florals.   Rose & Jasmine.   Allergic to.  If I weren't allergic to them, I probably wouldn't have been as angry, but since I was and I was looking forward to peppermint & tea tree, I was pissed off.

the thing is ..the voting was subjective.  No one knew what the voting was and how they were going to pick the favs.   Obviously, they couldn't curate a box with the most expensive items (which the favs probably reflected that).   They should have made this a naked box.  Then folks would have know exactly what was in it.

Overall, I am more happy with Memebox than the boxes I got from popsugar.

 
Last edited by a moderator:
the thing is ..the voting was subjective.  No one knew what the voting was and how they were going to pick the favs.   Obviously, they couldn't curate a box with the most expensive items (which the favs probably reflected that).   They should have made this a naked box.  Then folks would have know exactly what was in it.
Exactly, they probably had a set of price ranges (say $50, $40, $30, $20) and chose the most voted for item in that range, as obviously everyone will vote for the most expensive things and from a business perspective thats not gonna fly.

Their policies are clear and any european or US laws are not applicable (unless they have a law that is the same in Korea) 

I think we're being a bit tough on them. We buy mystery boxes. When they do not fit the 'theme' I can understand annoyance such as the herbal box, but to cancel a box when crappy spoilers come out is a bit, well not the point of Memebox.

Just because it has not physically shipped does not mean that too much work has gone into it to bring it back, shipping manifestos, getting it all ready, packaging etc. What if it is in a giant warehouse ready for the post man to pick up. We cannot expect Memebox to send a guy into the warehouse to find ONE parcel because we saw a spoiler picture we dont like.

We complain when they don't ship out restocks super fast (or any other box on the day it should) then we complain when they do. Sometimes I feel Memebox cannot do wrong for doing right. There are plenty of legitimate concerns but IMO this is not one of them

 
Just curious, does anyone know if South Korean laws would actually apply? I would assume US laws would, since Memebox Global has headquarters in the US.

 
They are yeah and amazon has an 'over and above' the law policy anyway so it rarely causes an issue, but things like 'false advertising' and distance selling regulations etc are irrelevant when ordering from korea. I'm in the UK so not sure how the us office affects it but the still ship from koreA so I imagine it only affects the usa store items.

 

Latest posts

Back
Top