So I was chosen for a telephone survey with Memebox USA and I had that conversation yesterday evening. I thought I would share the info with everyone and hope it helps.
Basically they wanted feedback on how they could improve and make my shopping experience better. She asked me about my skincare routine, what brands I used, had I tried the Memebox makeup, how I found Memebox and where I shopped for skincare and cosmetics. The conversation lasted about a half hour. I made a list of questions before hand and this is what I asked and the responses.
Slow responses to emails:
Response: Emails were slow because most of the requests required information from Korea so they would have to wait to get the information. They are working on improving their response time.
Want more brands in the shop, unique brands that we can't get anywhere else like we were getting from global:
Response: We will see more brands soon in the shop. A few new brands have already been added. (She asked me why I was interested in the unfamiliar brands and I said it was because I want to try things I can't buy here with interesting ingredients)
I mentioned the high prices of the boxes with low value was not making me want to purchase them. And also too many of the same brands showing up in each of the boxes:
Response: She understood my concern and made note of it. (She also agreed with me that the higher priced boxes were lingering on the site and not sold out yet, I suggested adding more unique items to the boxes to raise the value and not a sheet mask as its one time use)
I asked about the VIP program not having many perks like Memepoints each month, coupons to use on boxes, and early box releases at a discount for VIP's as these perks made me want to buy things:
Response: She took note and said they are working on the VIP program since they are in transition, but they still have the program. (So hopefully we will see some perks)
I asked about the affiliate/ Blogger $3 and $5 off codes and would these be coming back as these codes help influence people to purchase:
Response: They still have an affiliate program. She said she was not sure about the coupon codes or what would be offered since they are still in a transition period so things are rolling out slowly. (I'm not sure what we will see)
I asked about since now everything ships from the U.S. When we receive a damaged item, would we get a replacement or still get Memepoints:
Response: We would get a replacement. The reason why they gave Memepoints on the items shipped from Korea was that most often, they didn't have the item to replace it with and the logistics issues of replacing.
I asked if they would reopen Global:
Response: For now it will be like it is US separate from Korea. They had to stop international shipping due to logistical reasons. (We already knew this but I was hoping to get more information for everyone).
I am happy that they are at least reaching out and talking to customers. I don't know why I was selected, but she did say I was one of there top customers (my boyfriend said, yeah because you've spent a fortune, LOL).
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