Memebox: Korean Beauty Box Service

[Stella Bella]

@biancardi  I'm pretty sure that I didn't enter a review, drawing, or liked something on FB though I could be wrong. I briefly entertained the idea that they sent me a thoughtful thank you gift for my assistance in helping keep them in business with all my recent purchases. /emoticons/[email protected] 2x" width="20" height="20" /> :lol:   /emoticons/[email protected] 2x" width="20" height="20" />   I guess I'll wait and see what kind of response I get to my email query....

 

[cfisher]

@ I read this and my stomach started to churn.

I, just like you, immediately worry about the other person involved in the mixup, which is why I continued to email Memebox when I was bombarded with things I did not order. But the best advice I can give you, is write out a full email explaining the situation, then don't even try to keep explaining yourself. I was passed through multiple people, most of my responses consisted of them telling me if I was that bothered by it I could pay to return the item, comments about how if I won free items I could not return them for a refund or points (what?!) and stuff about how I should just appreciate the stuff I received.

Customer service is clueless to the shipping issues. I doubt anyone looked into it on the shipping end of things. They'll DEFINITELY have you keep the items (and of course you should not pay to return them) so I would just try to provide them all the information you can. I always included the tracking number and the items included. On the rare chance they forward your email to the shipping department, you did the most you could.

But whatever you do, when customer service responds and makes it clear they didn't read your email or understand it, do NOT respond. It just gets worse at that point. 

 

[raindrop]

OMG, you guys.  For those of you waiting for an update regarding the lost November 28th packages, I have an update.  Last week I sent an email asking for help in the way of a replacement or refund.  I got a very polite message back to wait 1 more week.

So I did.  Today, that week is up so I emailed again, as my package has still not moved since November. The response I got back?

Hi raindrop,

We just looked up your tracking number and it looks like your item is still in transit so it is still on its way!

Please allow 2 weeks for your package to fully reach you.

Thank you for your patience, and please let us know if we can be of further assistance.

Regards,

Memebox Global Team

LOL!  Just wait one more week, then two more weeks, then, like, 6 more weeks....

Um no.  Hey Memebox, I am going to do a charge back on my credit card.  

 

[Jane George]

Btw since we are talking about cs I still have no resolution to my face brush issue grrrr

 

[Hexen Einmaleins]

OMG, you guys.  For those of you waiting for an update regarding the lost November 28th packages, I have an update.  Last week I sent an email asking for help in the way of a replacement or refund.  I got a very polite message back to wait 1 more week.

So I did.  Today, that week is up so I emailed again, as my package has still not moved since November. The response I got back?

Hi raindrop,

We just looked up your tracking number and it looks like your item is still in transit so it is still on its way!

Please allow 2 weeks for your package to fully reach you.

Thank you for your patience, and please let us know if we can be of further assistance.

Regards,

Memebox Global Team

LOL!  Just wait one more week, then two more weeks, then, like, 6 more weeks....

Um no.  Hey Memebox, I am going to do a charge back on my credit card.  

I just emailed them today about my Tea Tree box. Here's the response I got a few hours ago:

"HI Sheena,

Thanks for reaching out to us!

We apologize for the wait, but due to the busy holiday season we've noticed that shipping takes a few days longer.

Please allow one more week for your package to arrive /emoticons/[email protected] 2x" width="20" height="20" />

Regards,

Memebox Global Team"

So yeah, they're not really doing anything as far as I can tell, since as of today I got the response you got a week ago lol. Uggghhhh, gonna have to dispute this too.

 

[TheSilverNail]

Regarding the "Hand Cream Myself" name:

Dear Memebox, if the name of your product could also be the title of a porno, you might want to rethink things.

Yours truly, etc. etc.

 

[Jane George]

If they make tweezers... I'll be scared.

 

[Stella Bella]

Thanks @@cfisher ! After reading your great reply, I decided to send a second more thorough email with a clear explanation of the issue, list of products received, and tracking info. AND I actually got a prompt reply from CS asking for me to send them a photo of the items(?!?). Anyway, hopefully I can get this resolved soon... (Though I was sorta secretly hoping for a keep the stuff type of reply- would have loved to try the I'm eyeliners /emoticons/[email protected] 2x" width="20" height="20" /> ).

 

[Jane George]

Tbh I'd check out the unsolicited mail in your country. I know in the UK if a parcel is delivered with your name and address that you didn't order you are legally entitled to keep it.

 

[cfisher]

I'm feeling overwhelmed by the skincare line, and it hasn't even been released on the global site yet. Ack. /emoticons/[email protected] 2x" width="20" height="20" />

 

[cfisher]

Thanks @@cfisher ! After reading your great reply, I decided to send a second more thorough email with a clear explanation of the issue, list of products received, and tracking info. AND I actually got a prompt reply from CS asking for me to send them a photo of the items(?!?). Anyway, hopefully I can get this resolved soon... (Though I was sorta secretly hoping for a keep the stuff type of reply- would have loved to try the I'm eyeliners /emoticons/[email protected] 2x" width="20" height="20" /> ).

I'm actually surprised, they never asked me for photos, which tends to be their standard email response. I just hope they actually read your email.

Ohhhh. I just realized, I've never accidentally received things from the US. Are you in the US? I hope they don't make you send it back. 

 

[Stella Bella]

@cfisher  Yup, I'm in the US so there is some chance they might ask me to send the items back. Hoping they want the info for making sure that the appropriate customer receives her order though...

 

[Jane George]

Cool, finally sorted the brush. I get to get lailly one and they are going to compensate me with points.

 

[cfisher]

Customer service has come back to life?!?! Time to start weeding through my emails!

@ I've actually never heard of people getting things from the US Shop, so I have no idea how it works. But I'm hoping you still get to keep the items! 

 

[Tracy E. Robey]

Cool, finally sorted the brush. I get to get lailly one and they are going to compensate me with points.

YIKES--at last! I swear, getting that resolved sounds like it was a part-time job!

 

[Jane George]

I sent an email asking for an update as this has been going on a while and they replied quite fast

 

[Jane George]

YIKES--at last! I swear, getting that resolved sounds like it was a part-time job!

Took eighteen days but I probably could have done it faster if I bugged them more but been ill so not really persued it too much

 

[Stella Bella]

@cfisher  So, you know how I was worried that someone else got screwed over with their stuff getting shipped to me instead? Well I was looking over the shipping label and noticed what looked like a possible order number listed above the memebox.com print on the label. Decided to check it against all my recent orders and found it matched one of my orders. My order of course is for skincare items and not memebrand eyeliners and lippies. Apparently I'm one of the people that got screwed over! Sigh... I'm off to email CS again...

 

[Krystyn Lowe]

Add me to the people MB screwed up orders on. I ordered the 5 eyeliner set and got three of one color. Wonder how long this will take to fix?!

 

[starry101]

Finally got my value set that came with the "free full size gift"... it was a sheet mask /emoticons/[email protected] 2x" width="20" height="20" />