@@moosie Oh, I agree completely. Their customer service situation baffles me. And I'm not trying to defend them, but I think a huge part of the issue is the separation between customer service and the Korean team. We're sitting here fighting to get something out of customer service, whilst they fight to get some sort of information from Korea. It's a ridiculous way to operate things. And I also feel like customer service is done in waves. I can't tell you how many times I'll have 3-4 issues that take over a month to deal with, and suddenly all of them are resolved within the same 1-2 days. At one point I had one missing shop item, one missing package, and one broken item in a box. Two of those issues took place about 6 weeks apart. And all three things were dealt with with points, which were awarded to me within a 2 hour period of time. And that sort of thing happens a lot.
I've had so many issues with them. But they get resolved, even though it takes forever for them to do so. I've just sort of come to terms with it. If anything, I don't want to risk my sanity over something like Memebox.
But honestly, it irks me that I even have to say that. I really hope that once China is settled, they work in improving their team, and adding a lot of staff members. They can't keep expanding, and keeping their team focused heavily on one thing at a time. This is not working.
I've had so many issues with them. But they get resolved, even though it takes forever for them to do so. I've just sort of come to terms with it. If anything, I don't want to risk my sanity over something like Memebox.
But honestly, it irks me that I even have to say that. I really hope that once China is settled, they work in improving their team, and adding a lot of staff members. They can't keep expanding, and keeping their team focused heavily on one thing at a time. This is not working.
/emoticons/
