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ewwwwww....... do you have a macro setting on your camera?  If so, try to get a close up and send that to memebox.  that is mold if it is fuzzy!  It is a very natural product, lots of herbs, etc, and that one expires soon (so much for Arthur's response - lol)

too bad that yours decided it needed a friend.   I used mine last night and it is really nice - it is a spot treatment like that circle product only more of a balm than a cream.
I love me a good spot treatment, which is why I busted it open to see if I could test it out tonight...not so much. 

And my camera is...well, embarassingly bad. I got it for $5 at a yard sale and it's probably about 10 years old and is a point and shoot. I haven't been able to find a way to get a more detailed pic of it...I sent them a message about it with the photo just so they can be aware of the potential issue.

 
I received a lightning fast reply to the email I just sent Gwen at Memebox. She does confirm that the cream is free of preservatives (hence the short shelf life), so makes sense mold could show up. That really sucks though!! The cream looks awesome! I am glad to have emailed in the first place asking questions, because I feel much better about it all now.
 

"Ah! Got it. I just checked. So the blusher is still good for a year. I think they put that there because those products look pretty natural. That moisturizer is free of all the major preservatives that extend shelf life. I did some research (please see attached). Blushers have a particularly long shelf life, and are good for even longer after opening. Memebox Global is only a year old so there's no way we've had product sitting in a warehouse for years. We(the CS team) have been pretty adamant with our box curators that our customers expect a high level of quality control so we would not have included something that's been sitting in our warehouse collecting dust."

 
I think it's weird that my email mentioned the UPS thing at all. I didn't bring it up. Why would I? My packages come from Canada Post, not UPS. (At least as far as I know express items still come from Canada Post). I mentioned in my email that I know there are a lot of behind the scenes changes going on, but didn't mention shipping in anyway. My entire email was about the quality (or lack of) in recent boxes. 

Umm, if my cream is moldy I'm going to lose my mind. This silly box is causing too many issues. 

 
I received a lightning fast reply to the email I just sent Gwen at Memebox. She does confirm that the cream is free of preservatives (hence the short shelf life), so makes sense mold could show up. That really sucks though!! The cream looks awesome! I am glad to have emailed in the first place asking questions, because I feel much better about it all now.
I love the natural product approach, but this is such a downside to it! Shouldn't it still have some kind of preservative to prevent it from expiring so quickly and forming MOLD? I could be totally wrong, but I thought I read somewhere that the Benton issue from ages ago had something to do with lack of a preservative in a batch. *glancing at my new essence and steam cream that I will try, eventually LOL*

I worry about the Shara Shara spot treatment cream coming in my Tea Tree box, I hear nothing positive about that brand in regards to skincare or makeup :( /emoticons/[email protected] 2x" width="20" height="20" />

 
I love the natural product approach, but this is such a downside to it! Shouldn't it still have some kind of preservative to prevent it from expiring so quickly and forming MOLD? I could be totally wrong, but I thought I read somewhere that the Benton issue from ages ago had something to do with lack of a preservative in a batch. *glancing at my new essence and steam cream that I will try, eventually LOL*

I worry about the Shara Shara spot treatment cream coming in my Tea Tree box, I hear nothing positive about that brand in regards to skincare or makeup :( /emoticons/[email protected] 2x" width="20" height="20" />
actually, I do like shara shara skincare products.  The ones I have tried, I have liked

charcoal facial sheet mask

avocado chocolate massage cream

lip scrub

and the balm from the petit treasures box (mine wasn't moldy)

I haven't tried the eye firming cream that I just received in elixir because I have an eye cream in use right now.

I don't think I have any other shara shara items currently - there is that one in the tea tree box, as you stated, and I am really looking forward to trying that out.

 
I like some shara shara skincare too. I bought a couple of little creams from testerkorea that I really like. The spot cream from tea tree looks nice to me and I'll try that to. I don't like any of their makeup that I've tried.

 
I have a love/hate relationship with them...but sometimes when I look up ingredients of their skincare products I shudder a little bit because I have very sensitive acne-prone skin. I don't think they're horrible or anything.

I do LOVE the lip scrub that I got from them in the creepy doll box. ;) /emoticons/[email protected] 2x" width="20" height="20" />

 
This balm will be my first Shara Shara product that isn't makeup. Don't mind the BB cream (though I glitter like a disco ball if I use it on my whole face) so looking forward to trying it. 
Just wanted to clarify that I didn't mean that it's acceptable to have mold in the cream, I worded it kinda weird.. I meant that mold can show up if there aren't preservatives, so that could be what's in the picture. That make more sense? I'm too sleepy to put words together well right now.

 
This balm will be my first Shara Shara product that isn't makeup. Don't mind the BB cream (though I glitter like a disco ball if I use it on my whole face) so looking forward to trying it. 

Just wanted to clarify that I didn't mean that it's acceptable to have mold in the cream, I worded it kinda weird.. I meant that mold can show up if there aren't preservatives, so that could be what's in the picture. That make more sense? I'm too sleepy to put words together well right now.
Yea I definitely don't blame memebox or even shara shara for the issue. It happens sometimes! I'm just not going to be using it unfortunately! :( /emoticons/[email protected] 2x" width="20" height="20" /> I would have liked to try it out!

 
I love the natural product approach, but this is such a downside to it! Shouldn't it still have some kind of preservative to prevent it from expiring so quickly and forming MOLD? I could be totally wrong, but I thought I read somewhere that the Benton issue from ages ago had something to do with lack of a preservative in a batch. *glancing at my new essence and steam cream that I will try, eventually LOL*
Yeah, after reading a bit about preservatives and doing a home experiment with dip slides, I'm in the pro-preservative camp. We don't know the cause of the Benton issues. People theorized that a lack of preservatives could have caused the problems since even if the company were lab testing each batch before releasing it, changes in light and temperature could cause bacteria, mold, or fungus in the product to grow. But we lack so much information at this point--it's been really frustrating and exhausting for kbeauty fans.

 
Yeah, after reading a bit about preservatives and doing a home experiment with dip slides, I'm in the pro-preservative camp. We don't know the cause of the Benton issues. People theorized that a lack of preservatives could have caused the problems since even if the company were lab testing each batch before releasing it, changes in light and temperature could cause bacteria, mold, or fungus in the product to grow. But we lack so much information at this point--it's been really frustrating and exhausting for kbeauty fans.
I get so torn about whether or not I like preservatives.. BUT I think it's probably better off to have them in there.

 
I have to say, after unboxing and comparing the two boxes, WTF & Wine & Cheese-no-innisfree-product, I actually like the WTF box better.

 
Came home to W+C/WTF and my Dessert box (finally), it shipped the end of October which is ridiculous! I have 19 boxes I haven't dig into much from the past two-three weeks, I'm overwhelmed a bit. But I think the Dessert box has some great products and I'm pretty happy with the other two today as well. I'm glad they sent a Meme mask to try, would've rather had the other product but it was a nice gesture along with the points! Has anyone tried the Petite Prince cream yet? Or the garlic/ginsing ampoule? Please tell me it doesn't smell like garlic, lol! Not sure I want to open it yet, I've got several ampoules in rotation.

 
Wow, customer service is sending responses to these emails? Even if they are copy and pasted from a small selection....

...Does this mean that Memeland is (finally) in panic mode?  :lol:

 
@@Krystyn Lowe no, the serum doesn't smell like garlic - lol. It is an AC control one (yeah!) so I am going to start using it. It is watery ampoule and with no real scent.
Lol! Thank you @@biancardi I didn't think that would be a very smart marketing ploy! Yay, anything to help my combination skin. What's another ampoule open, right?

I received a bunch if stuff from Memo today, the one I'm most excited about it's the Dermakey, she's 2nd key aurora ampoule/ serum/whatever. It's the one on sale for 21 with a ridiculous list price of over a hundred bucks...got some good ingredients and OMG it's pretty, like swirled liquid pearls. Glad I bought it, hope it's good. I won my third thing on that dumb (but it's paying off) free sampling event. Someone on FB said this product made her face numb though, but, meh I'm game. It's the Benenet vita whitening pack. Anyone win or try this yet? A little apprehensive. Last package was the Rose toner, serum and cream from someone I can't remember and I'm too lazy to walk ten feet to look!

Lastly, I just wanted to thank everyone here for being awesome, it's nice to talk (obsess) about this stuff cuz no one irl gives a flying f! Sometimes it makes a **** day that much better coming on here and witching/talking/whatever!

 
@@Krysten Lowe I, and another girl on here, are interested in the Dermakey but can't find any information about it or find any reviews. Could you possibly just update is if you happen to use it anytime soon?

Those free sampling event items seem to be sticking around for a bit, and I definitely would never pay anywhere near full price, hah.  :p /emoticons/[email protected] 2x" width="20" height="20" />

And, I'd like to second all of that. It's really nice to have people to talk about Memebox and Korean skincare. I'm one of the unlucky few on here that have no one in their world that even cares about skincare. ...No one else gets my love of Memebox and KBeauty like you lovely ladies.  :wub:   :wub:   :wub: (And who else could ever possibly understand Memeland?!)

 
This just popped into my head when I was thinking, hoping, wishing that we would maybe receive VIP emails about a new box release tonight at 12 am PST:

Maybe Tonight.jpg

(Maybe I've been watching a bit too much Arrested Development...)

 
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@@cfisher, yup. I used it tonight but obviously will take some time to see how it works. It's got a really light fresh scent to it, like a super light fresh laundry smell almost and it's really watery, not quite a toner consistency but not a serum either. The listed ingredients are oryzanol, Nicotinoyl, tripeptide-1, Nelumbo Nucifera Callus Culture Extract. I'm gonna look into these ingredients tonight. The ingredients list in korean isn't super long either. Wish I could read korean, lol!

 

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