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They are pretty good about answering their emails. I sent them another email complaining about the lack of shipment. 

 
They have not been shipped out yet. I messaged them on facebook and then said they were "being packed and shipped as we speak." So far I have a very bad taste in my mouth from them.

 
Hi Rachel Liane - I apologize for the miscommunication - Many of our Luxe Boxes have been shipped but admit that some are still being packed : ) Please forgive us! I hope this provides more clarity. Thank you for dropping by - Chat soon!

 
I guess the extra month and half wasn't enough and they STILL had to embarrass themselves by extending it a few more days. I dont imagine this box being worth it again, regardless of the things inside it. I paid months ago and they never once sent an update to any subscriber about the push back of delivery dates. It's only via messaging CS and checking here that I found out. They should probably stick to Canada.

 
Idk I'm still emailing back and forth with them as we speak because I'm really quite pissed. I literally just spoke with someone 2 days ago and was absolutely assured that my box would be shipped on the 4th. Not only that but I was given an estimated doa of monday! Now I am finding out my box hasn't even been shipped yet? And they piss me off by putting a smiley at the end of all our correspondences. 

 
Originally Posted by Rachel Liane /img/forum/go_quote.gif

Idk I'm still emailing back and forth with them as we speak because I'm really quite pissed. I literally just spoke with someone 2 days ago and was absolutely assured that my box would be shipped on the 4th. Not only that but I was given an estimated doa of monday! Now I am finding out my box hasn't even been shipped yet? And they piss me off by putting a smiley at the end of all our correspondences. 
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So they haven't even shipped our boxes yet?  This is so insane, we've waited long enough.  I have a smiley for them but it isn't very friendly lol. 
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Monday is the new shipping date. I was told we would receive our tracking information then. If you guys want to go to their fb page and complain then maybe they will get their crud together.

 
Wow they are so full of it. They havent responded to my email from earlier today requesting my tracking information. Jerks. 

 
I just think its bs because at first they were shipping in September, then the last week in September (the 28th to Oct 4th), then an email saying yours will ship October 4th... and now what?? October 4th has came and gone and still nothing. 

Over it!!

 
Originally Posted by yanelib27 /img/forum/go_quote.gif

I just think its bs because at first they were shipping in September, then the last week in September (the 28th to Oct 4th), then an email saying yours will ship October 4th... and now what?? October 4th has came and gone and still nothing. 

Over it!!
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Lmao I signed up like late July and at that time, they said they're shipping late August. This wait is worse than waiting for the awfully slow Newgistics shipping with Glossybox.

 
Monday is the new shipping date. I was told we would receive our tracking information then. If you guys want to go to their fb page and complain then maybe they will get their crud together.
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Well that's just ridiculous. We all paid ages ago.. Ship the boxes out already! Or don't advertise something so soon if you can't get it together until months later..
 
BTW I checked my shipping/billing addresses and they were swapped today with the wrong state (Alabama??). Make sure to double check everyone.

 
Originally Posted by xoxoJannet /img/forum/go_quote.gif

Lmao I signed up like late July and at that time, they said they're shipping late August. This wait is worse than waiting for the awfully slow Newgistics shipping with Glossybox.
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Not even. I can deal with glossy because you know that they may be a day or two behind, but their box eventually comes out and its worth the wait. These boxes might not even be worth it!

 
Quote: Not even. I can deal with glossy because you know that they may be a day or two behind, but their box eventually comes out and its worth the wait. These boxes might not even be worth it!

The Canadian boxes that were out earlier in September were excellent.  If ours are the same then I'll give them another chance with the Winter box, but if the contents don't stack up I will probably cancel.   I was willing to give them the benefit of the doubt regardless for this Fall box, but this is one shipping set back to many.  

Especially because they don't seem to be telling anything to people.  If they sent out an email saying "Oops!  We got a little backed, our appologies its not shipping until Monday." I would be annoyed, but not as annoyed as I am knowing that is happening and they aren't telling me.  

 
I'm really excited for my box, can't wait! It does not bother me there are shipment delays, almost all the subs have problems with their initial launch. I'll make my decision to continue or cancel this sub based on the contents of the box.

 
Quote:
Originally Posted by SnowLeopard /img/forum/go_quote.gif

I'm really excited for my box, can't wait! It does not bother me there are shipment delays, almost all the subs have problems with their initial launch. I'll make my decision to continue or cancel this sub based on the contents of the box.
I agree with Demrepic. Loose Button have had year(s) of experience with monthly subscription services in Canada so...
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 I wouldn't be as agitated if they told us they had issues with international shipping or their shipment for products did not come at expected dates or whatever. Or just don't tell us they're shipping early September if they don't know for sure...That's why I'm saying the wait is worse than Glossybox because they haven't told us anything at all and we're totally in the dark about what we might receive. 

I'm still trying to stay neutral until I see what's in my box but this is a little bit absurd.

 
Originally Posted by xoxoJannet /img/forum/go_quote.gif


  I agree with Demrepic. Loose Button have had year(s) of experience with monthly subscription services in Canada so...
icon_neutral.gif
 I wouldn't be as agitated if they told us they had issues with international shipping or their shipment for products did not come at expected dates or whatever. Or just don't tell us they're shipping early September if they don't know for sure...That's why I'm saying the wait is worse than Glossybox because they haven't told us anything at all and we're totally in the dark about what we might receive. 

I'm still trying to stay neutral until I see what's in my box but this is a little bit absurd.
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I totally agree.. I wonder what the hold up is? I really wish they would've just waited to announce/sell this service to the US until they had their ducks in a row. Patience is not one of my strong suits lol.

 

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