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Wow. I also signed up just for one season not intending it to be a subscription. I got an email saying they couldn't renew due to some issue, which I just figured out is that they switched my addresses. I emailed back saying why I didn't want to continue and never got a response. They just sent me some thing saying I cancelled my account shortly after. The real icing on the cake? When I emailed them a while back about my season changing, I also mentioned that my addresses were switched. They assured me it was just a system error and would be going to the right address. Did it? Nope. My box isn't here because it's 130 miles away at a home I won't be to until Thanksgiving. Total BS. I'm not going back to them ever. They have far too many issues for their boxes. They ENSURED that my box would be properly delivered, and instead it's another month and a half wait because of them.
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I also got the same "ensuring" message when I realized they had messed up before my box shipped. Adjusted the addresses, let them know. and what a surprise nothing changes. Shipping to the wrong address made me upset (when I know I did not enter it incorrectly), but asking about my CC when it was clear it was not a subscription but a one time fee really upset me. This company may be successful in Canada, but here they are very unprofessional. Just going to walk away from the situation because their box may be alright, but these two actions alone in succession makes me weary, along with the shipping delays.
 
I got the same box but different color nail polish. It's a light taupy mauve called "miss fancy pants". I love the color. 

 
Originally Posted by Leslie Wetzel /img/forum/go_quote.gif

I also got the same "ensuring" message when I realized they had messed up before my box shipped. Adjusted the addresses, let them know. and what a surprise nothing changes. Shipping to the wrong address made me upset (when I know I did not enter it incorrectly), but asking about my CC when it was clear it was not a subscription but a one time fee really upset me. This company may be successful in Canada, but here they are very unprofessional. Just going to walk away from the situation because their box may be alright, but these two actions alone in succession makes me weary, along with the shipping delays.
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Yep, same. I sent them an email about my serious disappointment so they were aware that the shipping issue was definitely on them and not me. It obviously never would have charged us the first time around if the addresses were switched. I mentioned being emailed about a subscription I never signed up for. I'm slightly glad that the only good outcome of their screw up is that they couldn't take more money from my account. Since the billing address was incorrect, they couldn't bill me to wait another 3 months for a box.

 
I just received this from them:

 
I was looking through our accounts and I noticed that your last payment was unsuccessful. I wanted to make sure you didn't miss out on the Winter Luxe Box. It only takes a few minutes and if you had some issues I would be glad to help you.

I emailed them and told them that I didn't authorize a 2nd charge and would not be doing so at any time in the future.  I would like to receive the first box that I paid for 2 MONTHS AGO!!  Thankfully I lost my credit card & had it replaced since then or they would have charged me for a 2nd box.  

 
Originally Posted by MissLindaJean /img/forum/go_quote.gif

What are the sizes of the samples? Please and thanks! I've been following the thread a bit, because I was interested in signing up, but the shipping snafu had me a little wary.
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Principessa Beauty foot balm- 1 fl oz/30 ml

Vichy Refreshing Toner- 1 flz oz/30 ml

Eyeko Skinny Liquid Eyeliner- 0.07oz (full size)

Orlane Thermo-Active Firming Serum- 0.1 fl oz/ 3ml

Orlane Super Moisturizing Concentrate- 0.1fl oz/3ml

Schtick HydroRazor

Sally Hansen Salon Effects Real Nail Polish Strips

Essie Nail Polish

 
I absolutely love this box - 4 full-size products!

And I looove Eyeko Skinny liners, so double yay! 


 
Originally Posted by JessP /img/forum/go_quote.gif

I absolutely love this box - 4 full-size products!


And I looove Eyeko Skinny liners, so double yay! 


I like your essie color better. I got Recessionista. It's not bad since I don't have that color yet but yours is still cuter. 
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 I feel like there wasn't much variety in these boxes and I was kind of afraid that we might've gotten..ugh...leftovers from the Canadian boxes. Hydrosilk, Orlane, Eyeko, and Sally Hansen's salon effects have all been in Canada's past Luxe boxes. I kind of wanted to be surprised...but the overall box wasn't disappointing at least. Not anything to jump out of your chair for either.

I didn't receive any perfumes or what-not. 
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 I really love perfumes so when I was taking the survey about allergy to perfumes, I assumed they would include one if you weren't.

tumblr_mbrcg8JoZL1rn7iilo1_500.jpg
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Mine has said out for delivery all day. No box, no usps update. Hopefully they didn't deliver it to a neighbor again.
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Originally Posted by Leslie Wetzel /img/forum/go_quote.gif
Well, my box was delivered, but to my BILLING address. Well, guess I'll see it in a few weeks! wth loose button. Icing on the cake is them emailing me about not being able to charge my CC (I changed my billing address to match my shipping one recently) and to let them know why I might not want to continue subscription. WELL 1. I bought the box as a one time charge, so I'm REALLY interested in why they are trying to charge me again .. .and 2. they messed up the shipping address and also made everyone wait 2 months before shipping a nice box, but nothing amazing... So I'll be writing that response shortly because, yep, I'm really annoyed. I have enough samples through companies that are consistent, and after seeing the box.. I'm alright with walking away.

Eh, just be cautious everyone who thinks they are not on a subscription. This may not be the case after that email I received.
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They did this to me too! I have been following the tracking and my box has now been marked as undeliverable!  I moved to Germany and I was trying to send my box to my mother's house since I couldn't cancel and get a refund, now I have no clue where the box is going to end up.

 
Originally Posted by Rachel Liane /img/forum/go_quote.gif
If you used your credit card you can also call the company to dispute payment. I'm going to try to do that later today when I get a chance
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Did you have any luck disputing the payment? I may have to if my box gets sent back to the company because of their screw up in the billing/shipping addresses. I did email Loose Button about the issue but I think it will take them forever to get back to me, I did tell them I wanted a refund if my box isn't delivered to the right address. I know that won't happen....

 


Contents:

Vichy Purete Thermale Refreshing Toner  1 fl.oz./30ml

Eyeko Skinny Liquid Eyeliner  Black

Bobos Remi Leave-In Conditioner Spray  2.70 fl.oz./80ml

Orlane Absolute Skin Recovery Polyactive  .11oz./3.5ml

Orlane Super Moisturizing Concentrate  .11oz./3.5ml

Sally Hansen Salon Effects Nail Polish Strips  260 Glitz Blitz

Essie - No Place Like Chrome

Schick Hydro Silk Razor

This box is pretty good. I've been really wanting to try the black Eyeko and was waiting to use my points to snag one from Birchbox but they ran out.  I already have the purple (love) and olive.  The Bobos Remi smells nice.  Kinda of weird to get two polishes (Essie and Sally Hansen) in one box.  I wasn't too thrilled to get the silver as I've never done a silver mani, but I could pair it with the Essie Set In Stone I got in my teen Vogue Birchbox.  Also got the Schick razor in a previous BB.  I wonder if anyone will get a perfume.
Here's my box.  Packaging is really cute, and I love the silk wrapping...nice touch!

 
I feel bad for you gals who are having shipping issues...that sux!  And to have waited this long.  Hope y'all can get things cleared up quickly or refunded.  Good luck.

 
So I did the math and these boxes were only worth somewhere in the realm of $50. Which made me even more unimpressed. I could have taken my $26 and bought the eeyeko in the color I wanted and bought myself an essie nail polish and still had money left over. I would have been much happier with that. I feel like it just was not worth it. Any of you subscribe to glossy? I feel like we get much higher value - the august box was worth somewhere in the realm of $90 and I only payed $21.

 
Originally Posted by Rachel Liane /img/forum/go_quote.gif

So I did the math and these boxes were only worth somewhere in the realm of $50. Which made me even more unimpressed. I could have taken my $26 and bought the eeyeko in the color I wanted and bought myself an essie nail polish and still had money left over. I would have been much happier with that. I feel like it just was not worth it. Any of you subscribe to glossy? I feel like we get much higher value - the august box was worth somewhere in the realm of $90 and I only payed $21.
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You received the eyeshadow and the eyeliner right? That's the only box with two makeup items that I have seen.  The box quality and personalization really adds to the box and is why it's a bit more. 

 
I received my box yesterday.  Mine was the same as Rachel's.  Box twins! I ended up getting...

 
Eyeko Skinny Liquid Eyeliner
Marcelle Lux Cream Eye Shadow
Orlane Absolute Skin Recovery Polyactive
Orlane Super Moisturizing Concentrate
Sally Hansen Salon Effects
Vichy Purete Thermale Refreshing Toner
Schick Razor (I'm a little disappointed with this, I just don't think it fits with the box theme well)
Essie Nail Polish (In "There's No Place Like Chrome")

 
Principessa Beauty foot balm- 1 fl oz/30 ml Vichy Refreshing Toner- 1 flz oz/30 ml Eyeko Skinny Liquid Eyeliner- 0.07oz (full size) Orlane Thermo-Active Firming Serum- 0.1 fl oz/ 3ml Orlane Super Moisturizing Concentrate- 0.1fl oz/3ml Schtick HydroRazor Sally Hansen Salon Effects Real Nail Polish Strips Essie Nail Polish
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Thanks! I may try out the winter box, but the billing/shipping problems concern me. Hopefully, this'll be fixed by then. I did 3 months of Glossybox, but dropped them after all the issues and don't want a repeat experience.
 
I got mine this morning.

Eyeko Skinny Eyeliner in Black
Vichy Toner 30ml
Orlane Absolute Skin Recovery Polyactive 3.5 ml
Orlane Super Moisturizing Concentrate 3.5 ml
Bobos Remi Leave in Conditioner 80ml
Essie in Miss Fancy Pants
Sally Hansen Nail Strips in Glitz Blitz
Schick Hydro Silk Razor

I am most excited about the Orlane products and the conditioner. The Essie color is perfect for me. I also really like the razor, I have loved it since I got one in my August Birchbox. I am a little disappointed that I did not receive a perfume. I did not say I was sensitive to perfumes so I was hoping for one. I don't have any use for the eyeliner or the nail stickers so I will try and trade them. I do like the box though so I will give them one more season. Maybe I will get some perfume next time.
 
Got mine this morning. I actually really like my box. I got:

Principessa Beauty Pretty Piede foot balm 1 oz
Vichy Refreshing Toner 1 oz
Eyeko Skinny Liquid Eyeliner in Black
Orlane Thermo-Active Firming Serum 0.1 oz
Orlane Super Moisturizing Concentrate 0.1 oz
Schtick Hydro Razor
Sally Hansen Salon Effects Nail Polish Strips
Essie Nail Polish in Stylenomics

All of that wrapped in beautiful packaging.
 
Got mine this morning. I actually really like my box. I got:
Principessa Beauty Pretty Piede foot balm 1 oz Vichy Refreshing Toner 1 oz Eyeko Skinny Liquid Eyeliner in Black Orlane Thermo-Active Firming Serum 0.1 oz Orlane Super Moisturizing Concentrate 0.1 oz Schtick Hydro Razor Sally Hansen Salon Effects Nail Polish Strips Essie Nail Polish in Stylenomics All of that wrapped in beautiful packaging.
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I got t he same box. Did you get the lace polish strips?
 

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