Just chiming in, late to the party, to say I was one of those unceremoniously dropped by LLB. I loved the sub box and their products and even ordered from their store a few times. I supported them even though I had a weird stalker-like moment when I first subscribed where they tracked me down from a comment I made on MSA about when my sub would begin. I hadn't provided the email address they used to reach me as part of my subscription; I use it only for forum posting, so I knew how they found me. It felt odd (and quite confrontational in tone, especially given that it came from a brand new business to a newly paying customer, and was sent from a non-business/personal email account) but I didn't respond and just let it go. I sang their praises many times going so far as to say LLB was my all time favorite sub. I also offered what I considered to be fair critique on a very few occasions, primarily in discussions others were having about the lack of professionalism they've exhibited. Since you're required to use your email address anytime you post on MSA, it allows sub box reps to eventually track down commenters, by using the person's profile (so while MSA may not give out your info anyone can get it). Just FYI. And since company reps can and do often pop up and comment on various reviews and comments, it's best to know that ahead of time so you can be prepared for the occasional backlash should you ever voice a complaint about a business. I had once responded to another commenter who was complaining about getting a nasty email and said that I actually didn't think it was bad but that I did find it unusual that they over shared a bit at times, in terms of what shipping costs, how delays happen, personal issues that affected the sub beyond curation, etc, but that was it. Within hours all subscribers received a snarky email titled "let's overshare!" I've been around the block more than a few times and have been a practicing attorney for almost 15 years, so I know the use of that word was no coincidence.