Little Lace Box

[subbox]

While that statement is misinformed, nothing Browning has said warrants that kind of a retort. Calling a customer "vile" is just unacceptable. 

 

[PA Anna]

@@Kaistone I forgot! I am going to order the Black Cherry if it is still available.

@@mks8372 That is a saying in my family. My boys love that film clip.

As for the rest...it really bothers me. I try to be mindful of my words so I can convey how I feel without disparaging a company or a owner. I'm not always successful. I've spoken up in the first version of the MSA forum board about how I felt the blog was becoming negative. I was in the minority on that.

I also don't want to support a company that doesn't value their customers, All my interactions have been excellent with LLB. They have accommodated me and been incredible helpful. They have gone above and beyond to assist me. It bothers me that this is not experienced across the board. I think it is best that we part on the best of terms. I cancelled my subscription prior to posting. I wish the sisters well in their endeavors.

 

[MissKris17]

I can't decide which oil or balsamic to get. I love that lemon flavor we received. It's great on a salad even without adding oil. I think I'll end up ordering several bottles of different flavors.



Regarding the other stuff. I’m going to stick with what I know for sure. I have always received stellar customer service from LLB. Including when I’ve commented here about not receiving a tracking email and when I sent them an admittedly not-so-nice rant about my trouble uploading a picture for the canvas. This is my favorite sub and I plan on enjoying it for a very long time… especially since I have the annual (now bi-annual??) subscription. I’m sorry not everyone has had the same experience I have, but I can’t think of one business where every customer has is 100% happy.

And yes, the words "No soup for you" did pass through my head. :lol:

 

[lloronita]

I love my LLB.  If the owners have their bad days when they say something kinda mean-spirited, I hope I can refrain from responding in kind by being judgmental and unforgiving.  Some days we do better than others. Can't we move on....

 

[kkat]

While that statement is misinformed, nothing Browning has said warrants that kind of a retort. Calling a customer "vile" is just unacceptable. 

It is a bit shocking - especially since abrasive customer service has been a major complaint among a faction of people commenting on MUT and MSA and at least one blog I can think of. I managed an online sales company and I wanted to rip new ones all the time, but you just can't conduct yourself that way.  And I have seen WAY worse comments aimed at LLB than this! 

And while I agree people on MSA seem to make a sport out of who can complain the loudest and most creatively - there are a lot of complaints about LLB "rudeness" issues. 

Maybe it is a LLB employee gone wild.    

My interactions with them have always been pleasant, at least...I hope they work out the..."kinks"?  :lol:   I really enjoy this box!! 

(Speaking of the rampant negativity on MSA...my favorites are always the ones who RIP  the box to absolute shreds based on early spoiler photos, endlessly question how the theme fits despite it being clearly stated on the insert....and THEN they come back a day or two later once they get the box and declare "Oh..I like it now." <_<  )  

 

[raisin]

All of this is very interesting to read...

 

[raisin]

Who is that whose kids call her Darth Vader? I'm confused. Is that the maker of that pottery dish?

 

[feisty1]

I took it as LLBs "terminator". I could be wrong though

 

[feisty1]

I received my replacement pasta and pesto today and made the best pasta ever! Seriously I should have been born Italian!

 

[All the Lippies]

I think for someone to imply that a very young subscription box is covering something up on the largest sub box review site by far would be enough to p*ss the owner off. As we all know, it's hard to read tone online, and it definitely sounded accusatory to me when I read it.

I absolutely think Browning has a right to say what she thinks, but the owner also has the right to defend and protect her company against people she is afraid are trying to ruin it. (I do not think Browning was trying to do any such thing, but rumors and inferences like that could certainly cause people to not sub or drop their sub. Especially when it's  based solely on people not getting the pattern on the inside of the dish?! If you found a broken olive jar, the inside wouldn't have a pattern on it, so it IS the most authentic bit if you go by the backstory. (I still don't know why they had a pattern on the inside, if that was the story, but go break open a ceramic teapot, or a jar of olive oil, for that matter, and tell me if you see a pattern on the inside.)

 

[Mopeysealion]

I also was mysteriously cancelled by LLB, followed by a few odd snarky emails, but nothing as bad as what has been emailed to other subscribers. I liked my boxes before I was cancelled, but to be honest since they dropped me their boxes just haven't been my favorite, so I would have unsubscribed regardless.

One thing interesting about the exchange browning had was that her online comment said that she wondered if the artist was trying to cover for it. Not that the artist, or LLB, was trying to to a cover up. There is a subtle but important difference there that someone with a discerning eye and a willingness to look twice would notice. That was the same thing with my email exchange- they seemed to have not read what I said very carefully, or else I can't imagine they would have dropped me.

It seems like the customer service issues people are complaining about are a result of their chosen policies about how to deal with customers that they are not pleased with for whatever reason, and perhaps not having enough people to spend the time needed to really properly handle customer service. I think that right now that may get them some bad press, but we all have heard that any attention is good for business, good or bad. Long term it might limit the number of people they can carry, but considering they aren't opening subscriptions up now and they've had to go to every other month to handle their current load that doesn't seem to be a relevant limitation.

On a side note, a few years ago I went to Israel and got to participate in an archeological dig that included salvaging pieces of olive jars that had patterns on one side, or were smooth. They are quite ugly, but I still have a few. So much for my taste /emoticons/[email protected] 2x" width="20" height="20" />

 

[Browning Clark McCartin]

Thanks for all the comments and support from most. But...for the ones supporting an incredibly rude company...Are you not actually reading the email the business sent to its customer? That was the whole point of this post. I'm not their friend...I'm a customer. I paid for their product. Their response was insane. I'm shocked some of you feel they were entitled to that response.

 

[Weebs]

I love LLB and their customer service has been the best I've ever had from a company.  I've had issues with shipments and they've been extremely responsive and I really appreciate that.  While I'm not saying that the response you received was deserved, I do think that they are super passionate about their company and their products.  When you are that passionate about something and work so hard for it, you do tend to be a little more over the top when you feel someone is out to get you or says negative things.  I think that's what happened here, honestly.  Emotions can sometimes get the best of us...

 

[Mopeysealion]

Who is that whose kids call her Darth Vader? I'm confused. Is that the maker of that pottery dish?

It read like it was the girl's mother.

 

[biancardi]

Thanks for all the comments and support from most. But...for the ones supporting an incredibly rude company...Are you not actually reading the email the business sent to its customer? That was the whole point of this post. I'm not their friend...I'm a customer. I paid for their product. Their response was insane. I'm shocked some of you feel they were entitled to that response.

I was interested in this sub until I read this response.  I review sub boxes on my blog and I am very honest and truthful - if I don't like something, I don't like it.

I do have an issue with sub owners acting this way. It is a business.  I don't care how passionate they are about these things, this type of response gets out on the internet and bloggers pick up on it - AND that will ruin a business faster than a crappy item included in a box.

I feel that if owners are this sensitive to a box - they didn't make the items personally , they just picked them out - then they shouldn't be in a business like this.  Surely they understand that people aren't going to be happy with their items and I saw nothing in Browning's response that warranted this type of response.  These are people that need to develop a thicker skin, if they wish to compete and stay in business.  45.00 for a sub box is expensive, so they should be prepared that people will be unhappy and they should try and smooth things over with the paying customer, not insult them in such a manner.

No one asked them to be in the service business, but they wanted to do this.  I give no excuses to owners who act this way and they will never get my business - I don't care how wonderful a subscription service is, if the owners act this petty and vindictive and cancel customers for making a mild comment on a chatboard, then they do not deserve my business.

 

[Barbie Allen]

Personally, I think it is really sad when customers are afraid of a company. Having this Darth Vader Terminator stalking MUT and MSA and seeking out girls to cancel is weird and then sending them emails like that.. 

I was afraid to write this post because I am afraid that they are going to cancel my subscription for it! I have personally aways had great experiences with them so I hope that isn't the case, but hey Darth Vader- if you see this…. Don't click the cancel, please and thank you.

 

[feisty1]

The dreaded "no sub" for you! Keeps ringing in my head.

 

[Hectors Friend]

It's unacceptable for any company to call out customers like that and insult them. There was absolutely nothing wrong with Browning's post.  I agree that they need to develop a thicker skin.  Not everyone is going to like your choices for the month and since people PAY for their service they are entitled to voice their opinions.  And I do agree that some people go over the top but in the end it is their right to voice their opinions.That's what the IPSY fans get all worked up over, how dare anyone say anything bad.  No it's a service and a business.  Without your customers you don't exist.  There is absolutely no excuse for that response by LLB to Browning.  

Glad I don't sub because I would be cancelled.  lol

 

[chachithegreat]

Personally, I think it is really sad when customers are afraid of a company. Having this Darth Vader Terminator stalking MUT and MSA and seeking out girls to cancel is weird and then sending them emails like that.. 

I was afraid to write this post because I am afraid that they are going to cancel my subscription for it! I have personally aways had great experiences with them so I hope that isn't the case, but hey Darth Vader- if you see this…. Don't click the cancel, please and thank you.

It is crazy behavior, and this type of emotional meltdown **** has no place in running a business. It's incredibly unprofessional and immature, like "I'm taking my ball and going home!!" Unreal. I did get the sense that Darth Vader was their mom, lol. If they don't want personal attacks, they'd better stop making things so personal! If someone is concerned you're being shady, sending them a crazy email instead of proving your integrity is one way to go. I mean, it's not a GOOD way to go, but it's definitely one way. As if we know these women personally and can vouch for their business integrity? That is something that should be earned, and if you are being questioned...it might be because you haven't yet earned it and need to foster that? 

Sure, they can do what they want, but I can also choose not to patronize a company that operates this way.  I'm embarrassed for them and if they want to cancel me for stating my opinion about their behavior, go ahead. There are a million sub boxes out there, and this is not a positive way to differentiate themselves. With all of the options out there, why would we need one that tries to be thought police and terrorizes their customers if they dare say anything that these people might take even the least bit personally? Just because you like their product, it doesn't negate their behavior.

Can't wait to see if I get an email calling me vile!! 

 

[Tiffanyt92]

Did anyone receive the glazed version of this dish?