Little Lace Box

[Miccarty2]

Oh, and I want to try putting a magnet on my grocery list!

 

[Kimsuebob]

They've added about 5 more oils and vinegars in the past few minutes so hopefully the flavors that everyone wants will be up soon.

 

[Kaistone]

quote name="Kimsuebob"

They've added about 5 more oils and vinegars in the past few minutes so hopefully the flavors that everyone wants will be up soon.

-OMG! Just looked.

 

[PA Anna]

I can't decide whether to select Black Cherry or Dark Chocolate Balsamic.  /emoticons/[email protected] 2x" width="20" height="20" />

 

[chachithegreat]

The vinegar and oil combo is SO GOOD. I love lemon, so I used my code to get the full size balsamic and I bought the full size olive oil. Best part of the box, hands down. 

 

[feisty1]

Those ladies rock! They responded first thing today and are shipping me out a new pesto and notepad! Not even an hour later I received notification that an order had been sent!

 

[fancyfarmer]

Those ladies rock! They responded first thing today and are shipping me out a new pesto and notepad! Not even an hour later I received notification that an order had been sent!

@@feisty1 I'm so glad they are taking care of you. I figured they would get back to you after the weekend, I've always had great service from them.

 

[janessapk]

This box looks so good! My box showed delivery on Saturday but nothing was delivered. I'm drooling over here looking at all the reviews of the boxes! I emailed them and they told me to check with the Post Office, so hoping I get resolution or my box gets found soon.

 

[aweheck]

I went on their website to pick out my oil, I really appreciate how they had it listed in my account drop down shop listing..... So glad I didn't have to go searching all over! Also noticed the canvas link beside it! Great for when we finally get pictures set up. My Daughters the photographer (hobby) and has several expensive cameras and we have three of the canvas codes between us.....she just placed a bid on a house and is waiting for notification on whether they'll accept it. I'm going to let her choose pic's for the canvas's to put them in her House if she gets it. I think three of them on a wall taken from one shot with a panoramic shot would look awesome in that house.... (Keep your fingers crossed she gets the house!).

 

[Browning Clark McCartin]

Wanted to share my LLB experience...I dared make an innocuous comment regarding the lace dish with the design on the bottom on MSA, they creeper-style tracked me down, and the following emails were received. Unbelievable! I'm still in shock. I quote, from LLB's email, canceling customers is as easy as "scraping mud off my shoes." I loved them until this crazy rude exchange:

Hi Browning,

This was sent to me to handle. My kids call me the Darth Vader of subscription boxes, because I hate when people are uncivil in their communication with us. I cancel people like that every week, and it’s as easy as scrapping mud off my shoes. We live in a civil society and I’ve taught my children to act in a civil manner, and I expect nothing less from a customer. There are 157 million women in the US, canceling the rude ones still leaves plenty of good people. Why would anyone think that they can pay $45 for a subscription box, and that somehow gives them the right to deride people on a personal level. I completely understand if you don’t like the contents of a box, or you don’t like the girls taste. You have the right to express your opinion, but taking it to a personal level goes beyond the pale.

What if we posted a page on our site called the Britt McHenry award, and we awarded it to you this month? Do you know who McHenry is, she’s a vile human being, and although we aren’t a huge business, we get 60,000 visitors a month to our site. They would all see your name and we would explain why you won this month. Would you be embarrassed? How would it make you feel? When you say, “LLB is covering up something.” That isn’t just expressing your displeasure with our product (again, you have the right to do that), it’s an indicting comment against the very character of our company, and it is completely untrue. But you said it anyway. Is this a cry for attention or help? Actually I don’t care either way. I guess your comment, “my bad” is your way of saying you’re sorry for making untrue statements about our company.

From: Little Lace Box [mailto:[email protected]]

Sent: Monday, April 27, 2015 5:20 PM

To: 'Kevin Bryan'

Subject: FW: MSA

From: Browning Clark [mailtocom]

Sent: Saturday, April 25, 2015 2:34 PM

To: The Curator from LLB

Subject: Re: MSA

Hi there! As an artisan myself, I just found it hard to believe that the artist would put the design on the outside, leaving the exposed area of the tray completely design-free. So I assumed she had a helper or something that misunderstood the instructions and pressed the basket weave into the wrong side of the clay. And then their needed to be an explanation for the 2 versions and I didn't really get what you were saying about the ancient olive jar and how that explained the design on 2 different sides. I didn't think you were trying to cheat anyone...I was thinking the artist was pulling your leg. But, someone commented that both versions were for sale on your website and sure enough, they are. My bad. Like I also said in my comments, I still love LLB.

Sent from my iPhone

On Apr 25, 2015, at 4:53 AM, The Curator from LLB <[email protected]> wrote:

Browning,

Do you really believe we are covering something up? Are those your comments on MSA? We are concerned when one of our subscribers believes we are trying to cheat them. Please help us understand what is going on here, so we can get it resolved.

Thank you

LLB

 

[fabgirl]

Wow, just wow. That is an insane response. Wow

 

[MissKris17]

@ I'm sorry but that actually made me laugh. I guess cause it's not a cookie cutter response that many companies give. They definitely have a creative communication style.  What did you say about the box that prompted that response?

 

[Martha.Jimenez]

[SIZE=11pt]As someone who's been in CS for six years (and it feels like 60), I can't tell you how many times I've wanted to write an email like that.  The customer is NOT always right, I know I'm not supposed to say that, but it's true.  My boss is in her 60's and she has been doing this for a long time and she even says that people are no longer civil.  And the women are worse than the guys.  Guys are just condescending and passive aggressive in their comments, but the women are mean.  They say things without ever realizing how wrong their comments are (a lot like Britt McHenry).  I don't know @, but I like that LLB takes people to task when they cross the line.  MSA has turned into an extremely negative place.  I was reading the MSA reviews on French Box and someone said [/SIZE]

[SIZE=11pt] [/SIZE]

[SIZE=11pt]"I hope the reviews continue if for nothing more than the entertainment value of the whole debacle. It might sound evil but sometimes you just can’t help but watch the train wreck."[/SIZE][SIZE=11pt][/SIZE]

[SIZE=11pt] [/SIZE]

[SIZE=11pt]Who says that??  It's really just five or six people over there who are commenting on all the same box companies (PSMH, French Box, LLB, etc.) and they have nothing but negative comments to make.  Hopefully Liz will clean things up, but she just wants eyeballs, so negative is good, it creates traffic for her site.  Not me, it's hard for me to even be a part of that reader group.  Sorry @, but I'm not sure who the bad guy is in this situation.[/SIZE][SIZE=11pt][/SIZE]

 

[MissKris17]

Just generally speaking, because I don't know the whole story here, but we have gotten to a point where people feel they can say whatever they want online. We do have freedom of speech, but that right does not protect untrue comments. Many companies have been damaged by reviews like the ones found on Yelp. Companies are starting to fire back. A number of people have been sued for reviews that were untrue. 

Again, I'm not saying anyone said something untrue, because I don't know what the comment(s) were that prompted this response. But, this is just something for people to keep in mind. Especially when you're on a site where you think you are anonymous.   

 

[MoiSurtout]

Here's what Browning said on MSA:

Mine too! Looks like they used woven baskets to make the design…it’s as if on some of them, they pressed it on the inside of the basket, hence the design on the outside of the dish, instead of pressing the clay to the outside bottom of the basket, which would leave the design on top of the dish. Very odd. LLB, if you are reading this…you should follow up with Stuck in the Mud Pottery. Something got lost in translation! Otherwise, I really love the rest of the box. Just sad I got the “mistake” jewelry dish.

And after the explanation about the olive jar:

Hmmmmm. I’m not buying it. If it was the most “authentic” version, surely they would have that version available for purchase in their online store. Im pretty convinced it’s a production error and they are trying to cover for it.

As someone corrected her already, they do sell both versions in the shop. I guess they took offense to the suggestion that they might send out items that have production flaws. It's not that far-fetched though – I remember Popsugar sending out a food item with a prominent spelling mistake on the packaging. I can't think of any other examples, but there have been several times where I've wondered if subs sent out factory seconds.

I'm glad LLB sends first-quality items, but maybe they're not taking into account that people have received subpar items from other subs, and this colors our experiences. This would have been a perfect time for LLB to show off how great they are by reaching out to Browning to give her more information about the item or the artisan who makes it. Perhaps they could have taken some nice photos of ways to use the dish and sent them to her. I can understand their frustration, but it's a shame they missed a chance to make themselves look even better. 

 

[aniadania]

Martha.Jimenez I agree so much with you. Many comments on MSA are so mean... I feel so bad when I read them,they are awful, how came people can be so cruel. I am talking here about Frenchbox.

 

[aihutch]

I'm new to boxes (my first post here) and boards and I want to thank everyone for the comments, photos, etc. because it has really helped me pick boxes!

I read MUT, MSA and Ramblings. I don't want FrenchBox so I haven't seen all the negative comments, but I was thinking about getting LLB and have noticed on MSA that people tend to be positive about the box and defend their customer service, so while LLB may not like the negative comments, apparently it isn't as bad as other boxes and all the boxes I have looked at on all 3 sites have at least 1 negative comment. I read what Browning wrote on MSA and the email posted here and I don't see anything to justify the last response with the whole Darth Vader thing. They called her out for her MSA comments, she replied, said she didn't think they were trying to cheat anyone and that the artist was pulling their leg, then she said someone told her both versions were on sell. What makes the last exchange from LLB ok? I'm actually curious, because all I see is how easy it is to cancel someone that disagrees with them and how would she like to be given an award named after an entitled brat. I don't think her reply to their email sounded anywhere near the level of what Britt McHenry said or was a personal attack, what am I missing? 

I'm being honest, but those trays with the design on the bottom were horrible and I would want to vent about it if I received one. The artist said on Facebook that she did make about 1400 of these for LLB and that tells me maybe she didn't have help or the time to make all of them look good, but that says more about the artist than it does LLB. I don't want to subscribe to LLB if I make a comment about something I don't like and it gets me sent an email like that. 

 

[Kaistone]

I can't decide whether to select Black Cherry or Dark Chocolate Balsamic.  /emoticons/[email protected] 2x" width="20" height="20" />

I picked the Black Cherry Balsamic /emoticons/[email protected] 2x" width="20" height="20" /> Which one did you decide on?

 

[Kaistone]

Regarding the issue of LLB customer service, my experience with them has been absolutely stellar. I think they really pour their hearts into these boxes and are stronglIy effected when someone posts unkind words, just as they are strongly effected by the kind and appreciative words that many people post on behalf of their boxes. People are so jaded and inauthentic these days, I find it refreshing that LLB is run by people with real feelings, beliefs, and values that aren't afraid to share them.

As other ladies have stated earlier, under the cloak of anonymity, people feel free to say anything about anyone online. 

The statement:

"Hmmmmm. I’m not buying it. If it was the most “authentic” version, surely they would have that version available for purchase in their online store. Im pretty convinced it’s a production error and they are trying to cover for it."

-is unkind, misinformed, and inflammatory.

 

[mks8372]

OK I just have to say this, is anyone else comparing LLBs response to Browning to the Soup Nazi from Seinfeld /emoticons/[email protected] 2x" width="20" height="20" /> No box for YOU!

Man I hope they dont figure out who I am and cancel me, I really like this box h34r: /emoticons/[email protected] 2x" width="20" height="20" />