Little Lace Box

[aweheck]

PA Anna ...I just sent a email and my daughter also.... To [email protected] and recieved an auto reply... Hope that was the correct email address to send it to?

 

[PA Anna]

Yes, that is the email address that I use.  You should received the  ZenDesk automated reply that the request has been received. They only started using ZenDesk, so I would give them a little time today to respond if they haven't respond already.

 

[fancyfarmer]

Boxes will start shipping on March 20. They are using ZenDesk for their customer service.

@@aweheck - I would try emailing them to see what is going on with the charges.

Thanks for the shipping date update @@PA Anna /emoticons/[email protected] 2x" width="20" height="20" />

 

[aweheck]

Ummmm.....their site is down again

 

[Kaistone]

We won't receive an email confirming a charge since we already paid upfront. But, we will get a shipping email. (At least, we're supposed to. There were some issues with that last month)

Thanks MissKris17! Whew, these subscription boxes are starting to stress me out.

 

[PA Anna]

@@aweheck I noticed it was down today too. I haven't done my reviews yet and was hoping to do them before traveling later this week.

@@Kaistone I can understand why you feel stressed out. Too many sub boxes with issues over the past few months.

I'm going to sit tight and hope my box does ship on Saturday and show up on Tuesday or Wednesday. LLB has always provided me with excellent customer service and answered all my questions. I'm going to do my best to be patient which is contrary to my nature. I like knowing what is going on!

 

[fancyfarmer]

So the new LLB website is up, and it's very pretty. I went o do a review because the Whitley earrings are finally back in stock, and it won't let me sign into my account, because it says I have none. And I have an annual sub. I just emailed them, ughhhh.

 

[Miccarty2]

So the new LLB website is up, and it's very pretty. I went o do a review because the Whitley earrings are finally back in stock, and it won't let me sign into my account, because it says I have none. And I have an annual sub. I just emailed them, ughhhh.

Same here - it tells me invalid login.

I do like the look of the site now though. And that it looks like they are going to offer 3 and 6 month sub options. Even though I love this sub, a year up front is tough!

 

[fancyfarmer]

Same here - it tells me invalid login.

I do like the look of the site now though. And that it looks like they are going to offer 3 and 6 month sub options. Even though I love this sub, a year up front is tough!

Well, I'm glad I'm not the only one. I'm concerned, because if boxes go out starting the 20th, I hope it doesn't affect showing who has what on their end. They now have a phone number listed, but I don 't want to take that route yet. These are the times I wish I had a Facebook account, because it seems public comments get responses,

 

[lns02]

Same here - it tells me invalid login.

I do like the look of the site now though. And that it looks like they are going to offer 3 and 6 month sub options. Even though I love this sub, a year up front is tough!

Same here...and I have an annual sub.

 

[PA Anna]

Keep in mind I am only guessing - My guess is they ran the shipping labels prior to the invalid logins. I'm going to wait to see what response @@fancyfarmer receives. I'm trying to remember what happened with PopSugar. Didn't PopSugar send out an email requesting us to change our passwords after the upgrade?

I peaked at the website and the only thing I don't like is the color of the prices. I can't read it!

 

[Kaistone]

The response I recieved to my DM on Facebook:

Little Lace Box

Hi Kai, thanks, I'm glad you like the site. This is a whole new site and it is being hosted on a new server platform, so we have to import your history and points. We need our subscribers to create a new user account here on our new site and then we can import their history. It is very helpful if you can use the same username and email address that you used on our previous website (you can use any password you wish). It just makes it easier for us to import your history. Sorry for the confusion.

 

[MissKris17]

The response I recieved to my DM on Facebook:

Little Lace Box

Hi Kai, thanks, I'm glad you like the site. This is a whole new site and it is being hosted on a new server platform, so we have to import your history and points. We need our subscribers to create a new user account here on our new site and then we can import their history. It is very helpful if you can use the same username and email address that you used on our previous website (you can use any password you wish). It just makes it easier for us to import your history. Sorry for the confusion.

Thanks for posting this @Kaistone. I followed these instructions and I do see they have my account as having the year subscription. My points aren't there yet.

LLB needs to learn that not all of their customers are Facebook users. They have our emial addresses, I don't know why the don't use them when they are having such huge site issues or the shipping issues they had last month.

 

[fancyfarmer]

The response I recieved to my DM on Facebook:

Little Lace Box

Hi Kai, thanks, I'm glad you like the site. This is a whole new site and it is being hosted on a new server platform, so we have to import your history and points. We need our subscribers to create a new user account here on our new site and then we can import their history. It is very helpful if you can use the same username and email address that you used on our previous website (you can use any password you wish). It just makes it easier for us to import your history. Sorry for the confusion.

Thank you for the update, that did the trick. They still had not responded to my email, so I am glad you could help. /emoticons/[email protected] 2x" width="20" height="20" />

 

[PA Anna]

@@Kaistone Thank You. I did that and it worked.

@@MissKris17 Yes, I i wish an email was sent.

 

[fancyfarmer]

I hope the points get added to our accounts correctly. I haven't used any yet, and have a little stash going. My subscription pulled up when I created the "new" account, but no points.

 

[MissKris17]

I hope the points get added to our accounts correctly. I haven't used any yet, and have a little stash going. My subscription pulled up when I created the "new" account, but no points.

I'm in the same boat. I've had this sub a few months and I don't even know how many points I had. So when they do add the points back to my account, I have no way of validating that the correct number of points are boing added. Guess I'll just have to take their word for it.

 

[fancyfarmer]

I'm in the same boat. I've had this sub a few months and I don't even know how many points I had. So when they do add the points back to my account, I have no way of validating that the correct number of points are boing added. Guess I'll just have to take their word for it.

Ya know what I also noticed @@MissKris17 is that they have the start date of my sub being today, and that isn't right either.

 

[rubyjuls]

Can anyone post the link to the registration/log in page on the new site? I can't seem to find it on mobile.

 

[MissKris17]

Can anyone post the link to the registration/log in page on the new site? I can't seem to find it on mobile.

Here you go...

http://www.littlelacebox.com/account/register