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Well I finally got my first shipment today after pitching a fit and sending an email to the pr email and customer service email. I received my August and September shipment....kaleidoscope eye kit "after dark" and shade 2 anti-aging complex. The response email from pr pretty much said if I wanted to cancel they would refund my money back because there were plenty of people on a waiting list. There was no gift included like last years first shipment and no card with color questions but I'll just get that from the previous posts. Hopefully this was all the drama for the rest of the sub
Sorry to hear you had to deal with that. So far I have had nothing but good luck with their customer service.

 
They also sent me the pump in shade 1. Of course I would have preferred the tube but at least they did send me a replacement right away.
Did you have to send the shade 2 back to them? I also got shade 2 but am fair, and have a sample of shade 1 and it works well for me. Now that I've read some of the other posts about the colors, maybe I should just give shade 2 a try? Did you try yours and they still sent you a shade 1? I was afraid to open it in case they would not let me exchange it..

 
Did you have to send the shade 2 back to them? I also got shade 2 but am fair, and have a sample of shade 1 and it works well for me. Now that I've read some of the other posts about the colors, maybe I should just give shade 2 a try? Did you try yours and they still sent you a shade 1? I was afraid to open it in case they would not let me exchange it..
They actually sent me shade 3, not 2. I probably would have kept 2. And no, they didn't want it back.

 
DREAMING...

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