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I found this description of the shades, which may be helpful:

Shade 1 contains distinctive peach and crème undertones. It's neither yellow nor pink, but rather a beautiful, healthy apricot. Shade 2 is true neutral beige that will satisfy the widest variety of complexions by adding a touch of warmth. Shade 3 is slightly deeper in pigment with a flattering golden base that's perfect for medium to dark and olive skin tones. This shade can be blended with deeper foundations for darker complexions.
 
Did you try emailing them at the pr email address?

Their CS is usually great, but lately the response time has been lacking.

I think they are going through some changes over there.

The company was recently purchased.

I would try them again if you don't hear shortly.

Btw, I recently had issues w/ a kaleidoscope they sent me and they resolved it quickly and easily. Hope that is the case for you.
Who purchased them?

 
Thanks for posting the shade descriptions @@Lulubelle107 !

These shades are very forgiving. And if you use it as a primer/serum UNDER foundation/BB cream, they are pretty much one size/shade fits all.

I have used  2 and 3...either of of those shades work for me.

(I have also tried 1, which is not much different from 2)

So if anyone gets a shade that is too light for their skintone, don't use it as a foundation, use it as a treatment or primer. It's actually very sheer and light for a makeup...but as a primer it gives you a subtle dewy glow. (and it's packed with some fabulous skincare ingredients and retinol action!)

 
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I found this description of the shades, which may be helpful:

Shade 1 contains distinctive peach and crème undertones. It's neither yellow nor pink, but rather a beautiful, healthy apricot. Shade 2 is true neutral beige that will satisfy the widest variety of complexions by adding a touch of warmth. Shade 3 is slightly deeper in pigment with a flattering golden base that's perfect for medium to dark and olive skin tones. This shade can be blended with deeper foundations for darker complexions.
I hope I get shade 3.

 
I got my box today and of course they sent me the darkest shade possible even though I filled out the questionnaire as soon as possible last month, stating that I have very fair skin. I emailed them about it but I'm not expecting them to even reply. I even emailed them a few weeks ago asking them to confirm that they received the complexion questionnaire- no reply. Honestly, I never would have signed up for this subscription if I knew how bad the customer service was. What good are expensive products that you can't even use?
I had the very same problem- I received shade 3 even though I explained in my questionnaire that my skin is very fair. I reached out the them (at the pr address) and they got back to me immediately and shipped me shade 1 the following day. I was extremely impressed with their customer service until my replacement product arrived today. It's the 1oz pump container instead of the 2oz tube. I don't want to be ungrateful, but... I feel a bit shortchanged. The pump packaging is really beautiful and, of course, the product is amazing, but I would have preferred the 2 oz tube.  -_- /emoticons/[email protected] 2x" width="20" height="20" />

 
I had the very same problem- I received shade 3 even though I explained in my questionnaire that my skin is very fair. I reached out the them (at the pr address) and they got back to me immediately and shipped me shade 1 the following day. I was extremely impressed with their customer service until my replacement product arrived today. It's the 1oz pump container instead of the 2oz tube. I don't want to be ungrateful, but... I feel a bit shortchanged. The pump packaging is really beautiful and, of course, the product is amazing, but I would have preferred the 2 oz tube.  -_- /emoticons/[email protected] 2x" width="20" height="20" />
I noticed that all the sites that have the new Peau Vierge packaging for sale only list shades 2 and 3.  Makes me wonder if they discontinued shade 1.  If they did, shade 2 is now the lightest available.

I used mine today, very nice!  It's so sheer that I couldn't really tell a color difference, although it did smooth out my skin and impart a subtle glow.  I didn't have to use very much either, so this should lost a while!

 
I noticed that all the sites that have the new Peau Vierge packaging for sale only list shades 2 and 3.  Makes me wonder if they discontinued shade 1.  If they did, shade 2 is now the lightest available.

I used mine today, very nice!  It's so sheer that I couldn't really tell a color difference, although it did smooth out my skin and impart a subtle glow.  I didn't have to use very much either, so this should lost a while!
Well that would certainly explain it! Thanks for sharing your sleuthing. I guess I can't really complain if they went out of their way to send a different product just to suit my color preference. 

And it is a really terrific product. I've been wearing it since the replacement arrived. My skin looks (and feels) great.

 
Well that would certainly explain it! Thanks for sharing your sleuthing. I guess I can't really complain if they went out of their way to send a different product just to suit my color preference. 

And it is a really terrific product. I've been wearing it since the replacement arrived. My skin looks (and feels) great.
You may want to try mixing a little 3 with your 1.

There is not a huge difference between shades.

And this way you will have more product. :) /emoticons/[email protected] 2x" width="20" height="20" />

 
I had the very same problem- I received shade 3 even though I explained in my questionnaire that my skin is very fair. I reached out the them (at the pr address) and they got back to me immediately and shipped me shade 1 the following day. I was extremely impressed with their customer service until my replacement product arrived today. It's the 1oz pump container instead of the 2oz tube. I don't want to be ungrateful, but... I feel a bit shortchanged. The pump packaging is really beautiful and, of course, the product is amazing, but I would have preferred the 2 oz tube. -_- /emoticons/[email protected] 2x" width="20" height="20" />
They also sent me the pump in shade 1. Of course I would have preferred the tube but at least they did send me a replacement right away.

 
I received shade 3 and was prepared to be unhappy as it looked pretty dark. I did try it out this morning and I think it will work ok. It's nice to know that cs is responding well though, just in case I decide it really is too dark.

 
I received shade 3 and was prepared to be unhappy as it looked pretty dark. I did try it out this morning and I think it will work ok. It's nice to know that cs is responding well though, just in case I decide it really is too dark.
There is such a minor difference between shades 2 and 3. (I wear both)

2 appears a little more shimmery than 3. So in some ways I like the finish on 3 better.

 
Mine doesn't come until tomorrow and I'm housesitting on the other side of the valley (yay for not having to commute for the rest of week!) and won't be home until Saturday. At least it's something to look forward to though!  :) /emoticons/[email protected] 2x" width="20" height="20" />

 
There is such a minor difference between shades 2 and 3. (I wear both)

2 appears a little more shimmery than 3. So in some ways I like the finish on 3 better.
I just checked the email I had sent and I actually put down shade 3 as the color I preferred. Wow...what was I thinking? I'll use it up...I'm sure it will work fine. It seemed to blend in really well.

 
Well I finally got my first shipment today after pitching a fit and sending an email to the pr email and customer service email. I received my August and September shipment....kaleidoscope eye kit "after dark" and shade 2 anti-aging complex. The response email from pr pretty much said if I wanted to cancel they would refund my money back because there were plenty of people on a waiting list. There was no gift included like last years first shipment and no card with color questions but I'll just get that from the previous posts. Hopefully this was all the drama for the rest of the sub

 

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