Julep August 2014

[Kelly Silva]

I bought Queen Anne from the secret store and several things off my wishlist with the POLISHPERK code and I got shipping notices for both orders...although it looked like they were still using DHL so I didn't even track it yet since I expect it might take a while.

Regular orders are still going to be DHL for now. It's just Maven boxes that are going to be FedEx from now on.

 

[Jmroberts87]

I'm still waiting on my box to ship as well. /emoticons/[email protected] 2x" width="20" height="20" />

I talked with CS Tuesday and they said they shipped boxes out on Monday. I saw that some people got their boxes today on Instagram...hoping mine comes in the next couple days!

 

[mandithomas89]

Decided there was no way I was going to give them $50 considering I should really be on a no buy and the Foot Doctors set, Natalia, and Kessie were all sold out. So instead I just got Queen Anne, Emerson and Abigail. Used a $15 credit so I spent less than $2! /emoticons/[email protected] 2x" width="20" height="20" />

 

[Lolo22]

Finally got my shipping notice.  Box is due wed/thurs so that is MUCH faster shipping (for me) but doesn't really matter since it wasn't shipped til the 31st.....Hopefully next month they get them out a little quicker and then I should be able to get my box in under a week! So cool!

 

[sylarana]

I still haven't gotten a shipping notice and nothing via reference tracking on FedEx either ...

this time, I'll probably get my secret shop oder first.

 

[SerpentineBabou]

Any spoilers for what the bonus polishes are for ordering 3 add ons?

 

[Lumaday]

Finally got my shipping notice.  Box is due wed/thurs so that is MUCH faster shipping (for me) but doesn't really matter since it wasn't shipped til the 31st.....Hopefully next month they get them out a little quicker and then I should be able to get my box in under a week! So cool!

I got mine too, says it'll be here August 5th.

The only month I've had it come in not under a week was last month where it took about a week and a half.  Generally I feel lucky about Julep's shipping.  Maybe it's because I'm in Colorado, which is kind of central, so it's quicker for me?

 

[RenoFab]

I received shipping notice two days ago and estimated arrival is Aug 5th. I am on the west coast. 

 

[Jacksoki]

No shipping notice on my box here.... But my Secret Store order should be here Tuesday.

 

[sylarana]

My box was finally initiated .. still waiting for it to ship though!!! Given that it's been 5 business days now, I am truly disappointed this month. Never had a box ship out so late and it's clearly not DHL's fault this time.

 

[skuld603]

How do you ladies track your boxes now? Ever since they changed the site layout it's confused me!

I live in Canada and I'm pretty sure I won't get my box until a bit before the next window opens. <_<

 

[Jac13]

I decided to skip buying anything from the Secret Store. For $25, I can just buy the next box. I was hoping it would be a lot items that I just had to have. But that just wasn't the case.

 

[sylarana]

My box finally shipped this morning and should arrive next Thu according to Fedex. Which would be similar to the best DHL has ever managed from Seattle to here. So, apart from the fact that it never took them so long to send off one of my boxes, I thin, Fedex will be an improvement even from Ohio. I hope they'll get back to their usual shipping speed soon as well. Though, I probably won't update my credit card which is being replaced atm .. just so I'm not tempted to buy more and they won't charge me anything when using my Jules.

I also just visited their FB page and am a little appalled by the shitstorm going on there. All those people ordering free boxes and complaining about it turning into a subscription ...

I really hope it won't affect the company too much .. they should definitely hire more people for CS .. they simply seem a bit understaffed in that respect, but other than that, I can't believe all the negative views everywhere. Strange.

 

[latinafeminista]

My box was delivered super quickly this month, it's already at my apt! Too bad I won't be home until Monday to open it up /emoticons/[email protected] 2x" width="20" height="20" /> 

 

[Lynn Haller]

How do you ladies track your boxes now? Ever since they changed the site layout it's confused me!

I live in Canada and I'm pretty sure I won't get my box until a bit before the next window opens. <_<

I was wondering the same thing! This is my last of 3 prepaid months, I cancelled already for next month and I am hoping they didn't somehow "get it confused". I like the product, just on polish overload for the moment!

 

[MissTrix]

My box finally shipped this morning and should arrive next Thu according to Fedex. Which would be similar to the best DHL has ever managed from Seattle to here. So, apart from the fact that it never took them so long to send off one of my boxes, I thin, Fedex will be an improvement even from Ohio. I hope they'll get back to their usual shipping speed soon as well. Though, I probably won't update my credit card which is being replaced atm .. just so I'm not tempted to buy more and they won't charge me anything when using my Jules.

I also just visited their FB page and am a little appalled by the shitstorm going on there. All those people ordering free boxes and complaining about it turning into a subscription ...

I really hope it won't affect the company too much .. they should definitely hire more people for CS .. they simply seem a bit understaffed in that respect, but other than that, I can't believe all the negative views everywhere. Strange.

I saw that too and I have to wonder if it's not a campaign against Julep that was hatched on a fb group somewhere. I mean, they always have a few complaints from people who failed to read what they were signing up for but this month is utterly ridiculous! Post after post after post of the same complaints.  :blink:

 

[meaganola]

I saw that too and I have to wonder if it's not a campaign against Julep that was hatched on a fb group somewhere. I mean, they always have a few complaints from people who failed to read what they were signing up for but this month is utterly ridiculous! Post after post after post of the same complaints.  :blink:

I was thinking the exact same thing. 

 

[Lyllis]

I saw that too and I have to wonder if it's not a campaign against Julep that was hatched on a fb group somewhere. I mean, they always have a few complaints from people who failed to read what they were signing up for but this month is utterly ridiculous! Post after post after post of the same complaints.  :blink:

Hm...it does sound kind of coordinated.  People need to get lives.  

I mean, Julep isn't perfect, just like any other company.  They've certainly had customer service issues from time to time, but they've promptly resolved the very few issues I've had.  They seem to be making good steps towards resolving their shipping issues. 

But the accusations on FB seem pretty over the top.  And the accusers sound very young, if they think that a company is going to send them a box full of products that they'd normal sell for about $50, with no strings attached.   I'm sorry, it's not a scam when you fail to read the terms of an offer. 

There's something about FB that brings out the drama....

 

[skyflower]

I'm not concerned about the posts regarding customers who didn't read the terms before signing up. I'm concerned about the customers who quit and claim they were charged even after getting the confirmation email! And people not being able to get through to CS, no response to emails and phone calls.

My sis had kessie and did my mani. So gorgeous! I should have picked it up when it was still available in secret store. I hope katie is similar! (The sticker info for kessie says color of the year 2014. I thought rae was color of the year?)

 

[Kelly Silva]

New mystery box http://www.julep.com/100-degrees-of-mystery-box.html