Glossybox - June 2013

[quene8106]

Originally Posted by Tiffany27la /img/forum/go_quote.gif

And their offering free shipping right now, too!!! BOOM!

free shipping too? i just paid $2.99 for shipping. /emoticons/[email protected] 2x" width="20" height="20" /> oh well, that's not bad for shipping.

 

[alliekers]

I just placed an order with Bondi as well. I couldn't resist with the free clear coat and free shipping. I have been very impressed with how they've kept their sense of humor through this situation and their customer service seems top notch.

 

[Tiffany27la]

I just placed an order with Bondi as well. I couldn't resist with the free clear coat and free shipping. I have been very impressed with how they've kept their sense of humor through this situation and their customer service seems top notch.

I cracked up laughing when I saw #glossygate! Lol!! So HYSTERICAL!!

 

[quene8106]

I spoke with Chris and he said it's a free coat with shipping when you buy a polish for $12.50.  I placed my order a few minutes ago and it already shipped!  How can Dallas Shaw not like people from this company?

 

[CheshireCookie]

Originally Posted by quene8106 /img/forum/go_quote.gif

I spoke with Chris and he said it's a free coat with shipping when you buy a polish for $12.50.  I placed my order a few minutes ago and it already shipped!  How can Dallas Shaw not like people from this company?

You ain't kidn'.....this guy is hilarious! He says they usually ship within the hour of purchase.

 

[MissTrix]

Just placed an order with Bondi for Strawberry Fields and Midnight Mystery. I have never had such a hard time choosing between 20 colors in my life! I ended up going with 2 colors that I feel may be underrepresented in my ridiculously large polish collection & I already have my next order picked out.  

 

[Soxi]

I thought this was too funny not to share...say what you will, but I LIKE this guy...and his customer service...Rock on, Richard!

What a great CEO. Despite the fact, that he stood to lose the most out of the severed agreement with Dallas Shaw and Glossybox he has handled the situation quite well. All his statements were tactful and poised, and he has used social media to his advantadge. I wish all companies would take a page from his book! I had not heard of Bondi prior to #glossygate /emoticons/[email protected] 2x" width="20" height="20" /> but I absolutely be placing an order with them as soon as I get paid, for no other reason than his handling of the situation...well that and my obsessive need to purchase polish. /emoticons/[email protected] 2x" width="20" height="20" /> I would far rather give my money to a company that is run well, than all the greedy companies that don't care about their customers that I hand my money to all the time.

 

[jannie135]

We haven't even gotten this dramabox yet but I'm already thinking about July... lol.

 

[smiletorismile]

Originally Posted by ewiggy /img/forum/go_quote.gif

FYI, just chatted on the Bondi website with a real, live human named Chris. Not sure if this has been mentioned already, but I asked him if they would still be releasing the Glossybox colors, and he said:

"We are producing them without the illustration and signature and they will be available for a reduced price in mid to late July". 

Yessssss!  Those colors were awesome. Also, their live chat situation is incredible, I had nit-picky questions and Chris answered me and even gave me some further info about the company. Apparently if you're not happy with a polish, you can return it (they just don't cover the return shipping). He said "We want you to love the polish you buy. Who likes spending $12.50 on something they aren't happy with? Heck, you could get a margarita for that!"  He even humored me when I asked his opinion on which of two polishes I should get, hah!

LOVE these guys. Could not care less about an illustration and a giant signature on a bottle. Can't wait for the new colors to be released! 

That's awesome! I can't wait, I loved the glossybox colors!

 

[Shauna999]

#Glossygate... That cracks me up- what a great CEO- adds humor into the situation. I'm sure this was a complete letdown for Bondi- I'm really hoping that through all this exposure for them, they'll be able to turn lemons into lemonade.

 

[Tiffany27la]

What a great CEO. Despite the fact, that he stood to lose the most out of the severed agreement with Dallas Shaw and Glossybox he has handled the situation quite well. All his statements were tactful and poised, and he has used social media to his advantadge. I wish all companies would take a page from his book! I had not heard of Bondi prior to #glossygate /emoticons/[email protected] 2x" width="20" height="20" /> but I absolutely be placing an order with them as soon as I get paid, for no other reason than his handling of the situation...well that and my obsessive need to purchase polish. /emoticons/[email protected] 2x" width="20" height="20" /> I would far rather give my money to a company that is run well, than all the greedy companies that don't care about their customers that I hand my money to all the time.

YES. Just YES..!

 

[dbella]

Well color me sad.  I went (as I said earlier) straight over to Bondi and put in an order to show support and I didn't hear about the code for the free clear polish until now. /emoticons/[email protected] 2x" width="20" height="20" />

 

[Tiffany27la]

I

Well color me sad.  I went (as I said earlier) straight over to Bondi and put in an order to show support and I didn't hear about the code for the free clear polish until now. /emoticons/[email protected] 2x" width="20" height="20" /> [/quote I'm sure as amazing as they are, if you contacted them and told them your a GB subscriber, and just heard about the code for a free top coat, I'm sure they'd make it right!

 

[Tiffany27la]

#Glossygate... That cracks me up- what a great CEO- adds humor into the situation. I'm sure this was a complete letdown for Bondi- I'm really hoping that through all this exposure for them, they'll be able to turn lemons into lemonade.

Me, too, Shauna! /emoticons/[email protected] 2x" width="20" height="20" />

 

[dbella]

Prepare to be dazzled by the single most impressive instance of customer service I have ever experienced. My phone just rang and it was a number I didn't recognize, so I answered with some hesitation.  The gentleman on the other end (with the most gorgeous British accent ever), asked if I'd posted on Makeuptalk about having placed an order for Bondi nail polish without knowing about the free polish code and being disappointed.  After I shook off my astonishment, I said that I had and must have also sputtered something about "how did you know that?" because he replied "we see everything" (which gave me a good laugh).  He was from Bondi and was calling to let me know they were sending me out the free clear polish.

I. AM. AMAZED.  Truly.  Bravo, Bondi!

(and since you "see everything" you now know I find your accent swoon worthy).

 

[Sunflowercake]

Originally Posted by dbella /img/forum/go_quote.gif

Prepare to be dazzled by the single most impressive instance of customer service I have ever experienced. My phone just rang and it was a number I didn't recognize, so I answered with some hesitation.  The gentleman on the other end (with the most gorgeous British accent ever), asked if I'd posted on Makeuptalk about having placed an order for Bondi nail polish without knowing about the free polish code and being disappointed.  After I shook off my astonishment, I said that I had and must have also sputtered something about "how did you know that?" because he replied "we see everything" (which gave me a good laugh).  He was from Bondi and was calling to let me know they were sending me out the free clear polish.

I. AM. AMAZED.  Truly.  Bravo, Bondi!

(and since you "see everything" you now know I find your accent swoon worthy).

That is amazing!! Definitely going to order from them now. I am working in the hospitality industry and know how to appreciate great customer service. Bravo Bondi!

 

[MoiSurtout]

Lady Liberty is on her way to me! I was torn between that and Teal Magnolia, but Chris nudged me towards Liberty. If nothing else comes of my three-month fling with Glossybox, I'm happy to have discovered this delightful company.

Edit: My tracking info was sent six minutes after my order. Is that some kind of record?

 

[CheshireCookie]

Prepare to be dazzled by the single most impressive instance of customer service I have ever experienced. My phone just rang and it was a number I didn't recognize, so I answered with some hesitation.  The gentleman on the other end (with the most gorgeous British accent ever), asked if I'd posted on Makeuptalk about having placed an order for Bondi nail polish without knowing about the free polish code and being disappointed.  After I shook off my astonishment, I said that I had and must have also sputtered something about "how did you know that?" because he replied "we see everything" (which gave me a good laugh).  He was from Bondi and was calling to let me know they were sending me out the free clear polish. I. AM. AMAZED.  Truly.  Bravo, Bondi! (and since you "see everything" you now know I find your accent swoon worthy). :icon_redf

This does not surprise me in the least and a swoon worthy british accent? Oh my, I'm so jealous you got that call! lol Lady Liberty looks gorgeous! It took me forever to pick one last night but Chris suggested City Slickers (I may marry him, he's so hilarious), he was very patient with me haha! I seriously just wanted them all!

 

[DragonChick]

Originally Posted by dbella /img/forum/go_quote.gif

Prepare to be dazzled by the single most impressive instance of customer service I have ever experienced. My phone just rang and it was a number I didn't recognize, so I answered with some hesitation.  The gentleman on the other end (with the most gorgeous British accent ever), asked if I'd posted on Makeuptalk about having placed an order for Bondi nail polish without knowing about the free polish code and being disappointed.  After I shook off my astonishment, I said that I had and must have also sputtered something about "how did you know that?" because he replied "we see everything" (which gave me a good laugh).  He was from Bondi and was calling to let me know they were sending me out the free clear polish.

I. AM. AMAZED.  Truly.  Bravo, Bondi!

(and since you "see everything" you now know I find your accent swoon worthy).

Wow. I'm amazed at their customer service. As a side note, I was looking at their FB page and noticed they had a survey up for "how much would you pay for a monthly sub box" poll.

 

[Tiffany27la]

Okay...now I'm jealous, lol! I would've totally given you my free top coat in exchange for hearing a "swoon-worthy" British accent!! /emoticons/[email protected] 2x" width="20" height="20" />