GlossyBox - June 2012

[CaliMel]

I'm still waiting for them to send me the brush that was in last months bag. They said that they would on the 10th, and it still hasn't shown up.

I complained on their FB and heard nothing back at all from them.

So far, not impressed with their CS.

I know it's just a brush, but if they leave something out of a box and it's supposed to be in there, they should really fix that and not ignore people!

 

[Baberanza]

Originally Posted by Linabunnie /img/forum/go_quote.gif

Just to let you know, alot of ppcc's charge a monthly fee or $1 per transaction. Serve by Amex is totally free, even to transfer funds.

Yes, I JUST signed up for Serve! Pretty annoying to me though that I have to get another CC just to overcover myself. GB better speak up soon..

 

[Baberanza]

Originally Posted by CaliMel /img/forum/go_quote.gif

I'm still waiting for them to send me the brush that was in last months bag. They said that they would on the 10th, and it still hasn't shown up.

I complained on their FB and heard nothing back at all from them.

So far, not impressed with their CS.

I know it's just a brush, but if they leave something out of a box and it's supposed to be in there, they should really fix that and not ignore people!

I agree! Their CS isn't impressing me, either. Instead of addressing any issues they already have, they're trying to rope in more unsuspecting people.

 

[Missyrocks]

I don't understand how they bill.  I was charged in May and June, but only received one box. There's a charge on 6/8, but no box I guess because I only received 1 box.  I'd appreciate any help you guys have on this.  Thanks

 

[TheNittyPretty]

Originally Posted by Missyrocks /img/forum/go_quote.gif

I don't understand how they bill.  I was charged in May and June, but only received one box. There's a charge on 6/8, but no box I guess because I only received 1 box.  I'd appreciate any help you guys have on this.  Thanks

They should be sending the June box out this week. For some reason, they charge us in the beginning of the month but don't send the boxes out until the end of the month. Lame, I know... but that's how they operate. The first charge you had was for the May box which is the box you did receive (probably at the beginning of June... I got my May box on June 1st). I heard of people getting charged for their June box BEFORE they even got their May box!

 

[OiiO]

You remember how they posted a picture on their Facebook wall and asked us to guess the theme?

Well, I did some research and stumbled upon this page with the same picture. Maybe we'll be getting the same products?

• Aquasource Eye Perfection by Biotherm 
• 3-step skincare system by Clinique 
  
• Eye Therapy Patch by Talika 
  
• Thermal Water by Avene 
  
• Foaming cleanser by Sisley 
  

If we really end up getting all of this, I will be super happy /emoticons/[email protected] 2x" width="20" height="20" />

 

[princess2010]

I've been stalking the May UK Glossybox on Youtube and they got 7 items. 9 seems like a ton so I doubt we would get all of them. Since the Burberry was originally in the UK box I was thinking we may end up with similar items sometimes. The May UK box was really nice.
 

They've already gotten their June box as well which came with some good stuff.

 

[tulippop]

Originally Posted by TheNittyPretty /img/forum/go_quote.gif

They should be sending the June box out this week. For some reason, they charge us in the beginning of the month but don't send the boxes out until the end of the month. Lame, I know... but that's how they operate. The first charge you had was for the May box which is the box you did receive (probably at the beginning of June... I got my May box on June 1st). I heard of people getting charged for their June box BEFORE they even got their May box!

Yup.  My mother and I were those people lol!  My mother didn't even get her first box.  It still says on route from IN to our city and so GB had to send another box out and she got that June 15.  It kinda sucks.  I'm just really glad we're not having the CC issues that some people are having.  As great as the box is, it's not worth identity theft and stolen CC account information with a company like GB who won't admit to it or help their clients with it.

 

[calexxia]

Hmmm...I wonder if I'll get the box shipping out at the end of June or if it shall be the one at the end of July...

 

[lovesmakeup2012]

Originally Posted by OiiO /img/forum/go_quote.gif



You remember how they posted a picture on their Facebook wall and asked us to guess the theme?

Well, I did some research and stumbled upon this page with the same picture. Maybe we'll be getting the same products?

• Aquasource Eye Perfection by Biotherm 
• 3-step skincare system by Clinique 
  
• Eye Therapy Patch by Talika 
  
• Thermal Water by Avene 
  
• Foaming cleanser by Sisley 
  

If we really end up getting all of this, I will be super happy /emoticons/[email protected] 2x" width="20" height="20" />

I sure hope not. That whole box would be in the Trade thread lol.

 

[MissLindaJean]

Originally Posted by OiiO /img/forum/go_quote.gif

You remember how they posted a picture on their Facebook wall and asked us to guess the theme?

Well, I did some research and stumbled upon this page with the same picture. Maybe we'll be getting the same products?

• Aquasource Eye Perfection by Biotherm 
• 3-step skincare system by Clinique 
  
• Eye Therapy Patch by Talika 
  
• Thermal Water by Avene 
  
• Foaming cleanser by Sisley 
  

If we really end up getting all of this, I will be super happy /emoticons/[email protected] 2x" width="20" height="20" />

The only thing that's really piquing my interest is the Thermal Water, so I'm hoping we get a better variety than just skincare.

 

[calexxia]

Honestly, none of those items even appeal to me. Doesn't mean I wouldn't like them upon receiving them (the whole POINT of sample services), but nothing I'd be excited about in advance.

 

[yanelib27]

Originally Posted by calexxia /img/forum/go_quote.gif

Hmmm...I wonder if I'll get the box shipping out at the end of June or if it shall be the one at the end of July...

Check the receipt they emailed you. It tells you what month you are getting.

This is mine from this month:

Item Sku Qty Subtotal Subtotal $21.00
Grand Total
$21.00
MONTHLY SUBSCRIPTION Months
June beauty_2012_M6 1 $21.00

 

[yanelib27]

Originally Posted by OiiO /img/forum/go_quote.gif

You remember how they posted a picture on their Facebook wall and asked us to guess the theme?

Well, I did some research and stumbled upon this page with the same picture. Maybe we'll be getting the same products?

• Aquasource Eye Perfection by Biotherm 
• 3-step skincare system by Clinique 
  
• Eye Therapy Patch by Talika 
  
• Thermal Water by Avene 
  
• Foaming cleanser by Sisley 
  

If we really end up getting all of this, I will be super happy /emoticons/[email protected] 2x" width="20" height="20" />

I wouldnt want any of it /emoticons/[email protected] 2x" width="20" height="20" /> I hope its not that

 

[beautyandbrains]

Ooh, I would love to try the Avene!

I was one of the fortunate ones who have not have any credit/debit card issues with Glossybox, but all this stuff has really made me nervous. Thanks to everyone who posted about prepaid debit cards. I just signed up for Serve by AMEX.

Serve also have an awesome feature where you can request people that owe you money to pay you via credit or debit card and it gets loaded onto your Serve account. Perfect for me as my friends and I are planning a group trip to Europe and it's much easier than having everyone send checks!

Let's hope Glossybox can get their act together and we can go back to talking about beauty samples!! Loved my May box, can't wait for June's to be shipped!

 

[MakeupA]

Originally Posted by calexxia /img/forum/go_quote.gif

Honestly, none of those items even appeal to me. Doesn't mean I wouldn't like them upon receiving them (the whole POINT of sample services), but nothing I'd be excited about in advance.

I agree, if these are the items we receive plus taking into account their cc issues I will probably cancel.

 

[Mandy Kane]

honestly i think i'll probably cancel no matter how great the box is. just seems like they really have an abundance of problems (which, i mean it's their 2nd month- of course they are going to have problems) I guess I just thought that since they were established in so many other countries they would've been more prepared for their us launch. If anything maybe i'll try to resub in 6months once they iron out all the kinks and are better staffed (i think someone posted that they only have 12 employees!) for the time being i can think of other ways to spend $21. 

 

[shelley6301]

Originally Posted by yanelib27 /img/forum/go_quote.gif

 
 
From: GLOSSYBOX Contact

To:

Sent: Friday, June 22, 2012 1:01 PM

Subject: Re: debit card

__________________________________
Type your response ABOVE THIS LINE to reply   Subject: debit card
 
[SIZE=80%]JUN 22, 2012  |  02:01PM EDT[/SIZE] GLOSSYBOX replied: Hello, Thank you for contacting us your feedback is very much appreciated. We have looked into this matter and there is no indication that our website has been compromise. We do apologies for any inconvenience and hope that you will resubscribe soon.
UTTERLY RIDICULOUS, WHEN IT OBVIOUSLY HAS BEEN COMPROMISED.


At least they "apologies" to you. LOL.  My main complaint (which I posted in this thread) was that they were unprofessional in their email and didn't even give me an apology.  It makes me wonder if they haven't been looking around this thread at what people are saying.  I understand if English isn't the first language of the person who is answering emails, but it's extremely important to at least make sure your responses to customers make sense.  It is extremely unprofessional, and honestly humiliating for a company to send an email like that.  It makes the company look like a joke.

There's a part of me that even wonders if I'll receive the June box that I paid for.

 

[bloo]

Originally Posted by OiiO /img/forum/go_quote.gif

You remember how they posted a picture on their Facebook wall and asked us to guess the theme?

Well, I did some research and stumbled upon this page with the same picture. Maybe we'll be getting the same products?

• Aquasource Eye Perfection by Biotherm 
• 3-step skincare system by Clinique 
  
• Eye Therapy Patch by Talika 
  
• Thermal Water by Avene 
  
• Foaming cleanser by Sisley 
  

If we really end up getting all of this, I will be super happy /emoticons/[email protected] 2x" width="20" height="20" />

Nothing is really interesting me either. All of it is skincare and I would hope for a better mixture of items. Also what is a bit concerning is that a lot of skin care goes by skin type, but no one's profile is working. I have tried Clinique and I know they have at least two different versions for skin type: Dry and Oily/Combination. I'm not sure how that will work out as I will have no use for it if they give me the version for dry skin.

 

[arendish]

Originally Posted by shelley6301 /img/forum/go_quote.gif

There's a part of me that even wonders if I'll receive the June box that I paid for.

You shouldn't have even put that into my head! I guess we'll see tomorrow when they're supposed to start shipping out. Hopefully shipping emails are sent out.