GlossyBox-Gate Scandal???

[Mandy Kane]

Wow- guess i didn't notice this- but did you guys see you can post on GB FB page again? and it shows posts that go back a few days. maybe they just blocked certain people from doing this? hmm... and it looks like they are still being vague with the shipping date. 'this week' they are shipping. 

 

[AsianGirl]

I got the same 'Entertainment / Gaming' charge on my card a few days after the 'multiple charge' fiasco. My CC contacted me to review the charge and then canceled my old card. I travel for work so I generate a lot of CC-related billing which are mostly auto-linked. Now I have to go into all of my accounts and re-update the CC info.

Since I have lots of transactions I did not know who was the culprit for the fraudulent charge. Now I know it's GlossyBox. That is such a shame.

 

[Mandy Kane]

Okay- so i posted the email I got GB yesterday. I did send them another email in reply and they repsonded to me today again! I think this made me feel a little better:

Here is what I wrote them in response to their email yesterday:

okay- so if your website does not store your CC info then I guess it doesn't really matter if it's been compromised or not... What does store your CC info, who processes your CC transactions and has either of those things been compromised. That's my real question I guess. Can you just give me a straight up front answer and not lawyer jargon dancing around the issue? 

and this is what they said today:

Hello,

Thank for contacting us and I understand your concerns. Our website is PCI certified and uses SSL security, meaning there is no way your data can be stolen from our site, as we do not save your credit card information; it it sent directly to our payment service provider. We are taking these claims very seriously and are checking with our payment service provider to make sure they have not had a security breach. I hope this helps ease some of your worries.
 
Thank you!
 
Nicole
 
 
WOW! Look! It's from a human being that speaks english!!! It's not a random form email! Why didn't they just send this email to all concerned parties in the first place! At least we know 1) one of their employees has not high jacked our info  2) it must be on someone else's end and 3) they are checking into it
 
 
FINALLLY!!!!! Maybe they are reading this thread and realized they had to give us a little more info! I do feel better about the situation (although nothing has happened to my card- so i guess it's easy to say)  

 

[Stemarber]

Originally Posted by AsianRose /img/forum/go_quote.gif

I'm so glad I saw this thread. I will be keeping a close eye on my CC transactions, and if the June box doesn't blow me away I'm going to cancel.

Me too. That Sony charge doesn't bode well for them.

 

[BuffaloBeautyQT]

Originally Posted by Mandy Kane /img/forum/go_quote.gif

Okay- so i posted the email I got GB yesterday. I did send them another email in reply and they repsonded to me today again! I think this made me feel a little better:

Here is what I wrote them in response to their email yesterday:

okay- so if your website does not store your CC info then I guess it doesn't really matter if it's been compromised or not... What does store your CC info, who processes your CC transactions and has either of those things been compromised. That's my real question I guess. Can you just give me a straight up front answer and not lawyer jargon dancing around the issue? 

and this is what they said today:

Hello,


Thank for contacting us and I understand your concerns. Our website is PCI certified and uses SSL security, meaning there is no way your data can be stolen from our site, as we do not save your credit card information; it it sent directly to our payment service provider. We are taking these claims very seriously and are checking with our payment service provider to make sure they have not had a security breach. I hope this helps ease some of your worries.
 
Thank you!
 
Nicole
 
 
WOW! Look! It's from a human being that speaks english!!! It's not a random form email! Why didn't they just send this email to all concerned parties in the first place! At least we know 1) one of their employees has not high jacked our info  2) it must be on someone else's end and 3) they are checking into it
 
 
FINALLLY!!!!! Maybe they are reading this thread and realized they had to give us a little more info! I do feel better about the situation (although nothing has happened to my card- so i guess it's easy to say)  

Yep, I just got back an e-mail that said much the same thing, after I specifically asked them about their payment processing vendor:

Thank you for contacting us. We are PCI certified and use SSL security, meaning there is no way your data can be stolen from our site, as we do not save your credit card information; it it sent directly to our payment service provider. We do take this matter very seriously and are checking with our payment service provider to make sure they have not had a security breach. Once we have verified all of the details with our payment service provide we will be alerting our customers of the situation. We truly appreciate your feedback and thank you four patience. Let us know if you still have any questions or concerns.

So at the very least it sounds like they now acknowledge there is a problem (without saying as much) and are looking into it and that we should get some kind of communication in the near future.  Now was that so freaking hard?  I'm glad this seems to be moving forward, but I don't think it should have taken this long and so many of us bombarding them with e-mails, calls, and FB posts for them to take notice.  And for crying out loud, shouldn't the payment processing vendor have notified GB as soon as it happened?  They obviously notified some of the banks involved so they could cancel the compromised cards.  I really hope GB looks into getting a new merchant services vendor after this mess....

 

[Bflopolska]

Originally Posted by BuffaloBeautyQT /img/forum/go_quote.gif


Yep, I just got back an e-mail that said much the same thing, after I specifically asked them about their payment processing vendor:

Thank you for contacting us. We are PCI certified and use SSL security, meaning there is no way your data can be stolen from our site, as we do not save your credit card information; it it sent directly to our payment service provider. We do take this matter very seriously and are checking with our payment service provider to make sure they have not had a security breach. Once we have verified all of the details with our payment service provide we will be alerting our customers of the situation. We truly appreciate your feedback and thank you four patience. Let us know if you still have any questions or concerns.

So at the very least it sounds like they now acknowledge there is a problem (without saying as much) and are looking into it and that we should get some kind of communication in the near future.  Now was that so freaking hard?  I'm glad this seems to be moving forward, but I don't think it should have taken this long and so many of us bombarding them with e-mails, calls, and FB posts for them to take notice.  And for crying out loud, shouldn't the payment processing vendor have notified GB as soon as it happened?  They obviously notified some of the banks involved so they could cancel the compromised cards.  I really hope GB looks into getting a new merchant services vendor after this mess....

I received the very same email! May be a form letter of sorts, but at least they're finally paying some attention.

BTW, are you from Buffalo too???

 

[BuffaloBeautyQT]

Originally Posted by Bflopolska /img/forum/go_quote.gif

I received the very same email! May be a form letter of sorts, but at least they're finally paying some attention.

BTW, are you from Buffalo too???

Absolutely!  I've actually been living in Rochester for about 12 years now, but in my heart I will always be a Buffalo girl!  I get back there at least once a month to visit friends and family.  Nice to meet a fellow Buffalonian on MUT!  I have much love for my fellow Buffalo peeps!!   

 

[Tygrlilee]

So glad some of you are FINALLY getting some info, vague as it is, at least its something. Now, lets just hope we arent any of the unfortunate ones who doesnt receive their box. I see ALOT of that, and its freaking me out. What gets me, is, OK, we understand GB is shipping out the "last week" of the month, but why can they not say a specific date of when that process will take place??? Or even send an email?? One girl was furious, asking where her May box was, and they said"according to our records, it shipped this week..blah blah"...so the girl responded-"yeah, thats what you told me two weeks ago!'...So, a little scary. Before I refer ANY of my friends, Im gonna wait until they get stuff worked out, if they do. 

 

[Beauty-Flawed]

Look like Angie's post and the Glossybox response to it have been removed from the status it was posted on...

 

[princess2010]

Originally Posted by Tygrlilee /img/forum/go_quote.gif

So glad some of you are FINALLY getting some info, vague as it is, at least its something. Now, lets just hope we arent any of the unfortunate ones who doesnt receive their box. I see ALOT of that, and its freaking me out. What gets me, is, OK, we understand GB is shipping out the "last week" of the month, but why can they not say a specific date of when that process will take place??? Or even send an email?? One girl was furious, asking where her May box was, and they said"according to our records, it shipped this week..blah blah"...so the girl responded-"yeah, thats what you told me two weeks ago!'...So, a little scary. Before I refer ANY of my friends, Im gonna wait until they get stuff worked out, if they do. 

I think a lot of the shipping issues are probably mistakes by the shipping partner they use and the USPS. Not everything GB can control. Once it leaves their warehouse they are at the mercy of Newgistics and the Post Office. I've lost faith in the post office when my husband's office mailed me a check from about 2 miles away and it went through Iowa before arriving here 8 days later. I'm in Florida.

 

[Linabunnie]

They might as well just call it the JULY box!

 

[JessP]

Originally Posted by Linabunnie /img/forum/go_quote.gif

This is my 2nd month with Myglam & I looove it!!! I think because from what i've seen so far, they give alot more makeup compared to other subs.  Im more of a makeup addict then anything so this is obviously why I love it lol​

Cool - thanks for letting me know! /emoticons/[email protected] 2x" width="20" height="20" />

 

[JessP]

Originally Posted by Angie Tacker /img/forum/go_quote.gif

Check the MyGlam group. I thought about subbing three times but the products seem geared towards a younger market overall and a lot of the brands seem "off".

That's good to know - I appreciate your input! /emoticons/[email protected] 2x" width="20" height="20" /> I like the boxes I currently sub to and, based off what you said, will probably stick with them for now.

 

[Denise Moya]

Just to let you all know, you can update your billing info or cancel straight from the GB site now!

 

[lloronita]

I emailed them this AM about my credit card being cancelled for fraudulent charges, and that I feared the leak was somehow thru Glossybox, since I rarely use that card.  They called be back within a couple of hours for more information and asked be to email them a pdf of my bank statement page (with all sensitive information cut out or blacked out) to help them followup on the issue.  I was impressed.  It's good to know they are trying to deal with the possibility that they have a security problem.

 

[lovesmakeup2012]

Originally Posted by Denise Moya /img/forum/go_quote.gif
Just to let you all know, you can update your billing info or cancel straight from the GB site now!

Awesome!! Thanks!

 

[nelliebelle1197]

I got the same call. I was also asked to track down any of you guys - my friends

- and ask them to do the same. I think they are figuring it out. PM me if you want the contact info...

Originally Posted by lloronita /img/forum/go_quote.gif

I emailed them this AM about my credit card being cancelled for fraudulent charges, and that I feared the leak was somehow thru Glossybox, since I rarely use that card.  They called be back within a couple of hours for more information and asked be to email them a pdf of my bank statement page (with all sensitive information cut out or blacked out) to help them followup on the issue.  I was impressed.  It's good to know they are trying to deal with the possibility that they have a security problem.

 

[LauraBrooks]

Did everyone read the national news blurb about a ring of site hackers which stole a ton of CC info and used it? Just caught today apparently,

They were operating out of NYC. I know that isolated incidents happen all the time, but it seems that GB had a site exploit open of some sort.. I'm wondering if the news article ties into what happened with them at all.

Whatever happened with GlossyBov USA, I hope it's fixed.

There's something " not quite right" going on with The Look Store/ Look Bag. I think they are CA based though.

We are starting to get a little skittish. My step mom says not to worry, she doesn't care that much, she has CC protection.. But I DO care. My money's not wnough for me, the boxes I buy personally, and the thieves. LOL.

 

[MissLindaJean]

Well it's great that Glossybox is doing some leg work and addressing this! Also awesome that they're updating the site and finally getting back on track! maybe we can just sit back and enjoy the boxes now....

 

[tilliefairy]

Originally Posted by Linabunnie /img/forum/go_quote.gif
They might as well just call it the JULY box!

You know I didn't even realize it was the 27th untill you said something. I feel like if i pay for the sub in June then I should get my box in June. I wonder if we will be getting charged for July's box at the first of the month?