GlossyBox-Gate Scandal???

[OhSam09]

I've been a lurker for awhile on this thread...Anyways, I'm obviously VERY concerned my credit card number will be stolen, so I've been watching my account...obsessively.

Fortunately, I've been ok thus far. I did some research on Glossybox and Magento Commerce (this name always pops up on my tab when I'm looking at my GB account). Everything seems to be on the up and up with that company. They basically work with start ups. On some job posting sites it says that Glossybox has just 12 employees in the US. I agree that they are trying to expand too fast.

From the charges that some of you posted, it seems like it's possibly an employee/independent contractor that went shopping on your guys' dime. If this is the case the person was fired, and there are most likely criminal charges pending. Glossybox would also need to not discuss employee matters because of potential lawsuits. This obviously is PURE speculation. 

Thanks for the tips about prepaid cards!

 

[nelliebelle1197]

Nothing absolves Glossybox of the legal and ethical responsibility if indeed our information was stolen from them or their vendor. Period. The disclosure statute in NY is very clear. This has nothing to do with an HR matter or pending criminal charges, and neither prohibit Glossybox from disclosing. BTW, I am not just talking. I am speaking from experience.

Originally Posted by OhSam09 /img/forum/go_quote.gif
... it seems like it's possibly an employee/independent contractor that went shopping on your guys' dime. If this is the case the person was fired, and there are most likely criminal charges pending. Glossybox would also need to not discuss employee matters because of potential lawsuits. This obviously is PURE speculation. 
Thanks for the tips about prepaid cards!

 

[Tygrlilee]

Wow...thanks ladies for the heads up. I just did a sub today with GB, and of course, it was before reading this..lol. Well, first off, I am sad to hear some are really having a hard time with GB. I can only hope that things run smooth for me. I DID use a pp card, I always do with online transactions. I did get an order # with my sub, but nothing verified through email as of yet, all info is on site. So I think thats kind of odd, knowing that usually you get an email verif with every order you make online through the company.  This is my first sub experience, so fingers crossed GB makes it a good one. 

 

[princess2010]

Originally Posted by Tygrlilee /img/forum/go_quote.gif

Wow...thanks ladies for the heads up. I just did a sub today with GB, and of course, it was before reading this..lol. Well, first off, I am sad to hear some are really having a hard time with GB. I can only hope that things run smooth for me. I DID use a pp card, I always do with online transactions. I did get an order # with my sub, but nothing verified through email as of yet, all info is on site. So I think thats kind of odd, knowing that usually you get an email verif with every order you make online through the company.  This is my first sub experience, so fingers crossed GB makes it a good one. 

You'll probably get two or three emails shortly. I think I got one verifying my order. One verifying payment and maybe a welcome email. It scared me at first because I got so many I thought I did multiple orders but they are all different.

 

[Tygrlilee]

Originally Posted by princess2010 /img/forum/go_quote.gif


You'll probably get two or three emails shortly. I think I got one verifying my order. One verifying payment and maybe a welcome email. It scared me at first because I got so many I thought I did multiple orders but they are all different.

Thanks Princess, I will keep my eyes open for them. Yeah, I subbed this afternoon and I kept checking here and there. I did check out their FB page, and I was kind of shocked by quite of few people wondering "where their boxes were" etc...I just hope these are kinks they will be able to fix soon, because all in all, its a great company with beautiful product. It does make you wonder who is running the ship over here though....

 

[Tygrlilee]

So, this morning, I headed over to glossybox.co.uk FB page, and apparently this CS issue is global, (missing boxes etc) and GB was even snide in some responses to comments & concerns there as well. And people on USA's still havent received their May boxes..:/ I am really starting to regret my decision of subbing with them. Its just sad, because you have such anticipation & even a trust there, because at one time, this company was the shiz-it. But it just seems to be falling apart-everywhere. I will do a wait-n-see for awhile, but honestly, as soon as I can, I will bail & join SS...cheaper & at least you feel more secure. This is just stupid, and I dont need any potential problems. /emoticons/[email protected] 2x" width="20" height="20" />

 

[Mandy Kane]

I just got a response from Thursday night when I filled out the 'contact us' section on the website: 

[SIZE=80%]JUN 25, 2012 | 01:00PM EDT[/SIZE]
GLOSSYBOX replied:

Hello Amanda,

Thank you for contacting us. We have investigated this matter and there is no indication that our website has been compromised. We use a 256bit SSL-Secure encryption and our site does not store your credit card data. If you have any other concerns please feel free to contact us.
  --
Thank you!

The GLOSSYBOX Team

Internet: www.GLOSSYBOX.com
855-738-1140
 
 
 
 
sounds like they are still evading the real issue. Okay- they keep saying their website is not compromised, but that doesn't mean their cc processor hasn't been compromised or whatever they actually use to store the cc info. By their own admission they don't store their cc info on their website. They have to store  the info somewhere! Sounds like lawyer speak instead of a 'yes there is a problem' or 'nope- we are all good, those claims are bs.' lol.

 

[TheNittyPretty]

sounds like they are still evading the real issue. Okay- they keep saying their website is not compromised, but that doesn't mean their cc processor hasn't been compromised or whatever they actually use to store the cc info. By their own admission they don't store their cc info on their website. They have to store  the info somewhere! Sounds like lawyer speak instead of a 'yes there is a problem' or 'nope- we are all good, those claims are bs.' lol.
 OMG! If they flat out admitted the cc info is not stored on their site... where is it stored, who has it or has access to it, and how does it come out every month?!?! I do not like that at all!!!

 

[iugirl13]

 OMG! If they flat out admitted the cc info is not stored on their site... where is it stored, who has it or has access to it, and how does it come out every month?!?! I do not like that at all!!! :eusa_naughty:

Seems pretty sketchy to me. I'm canceling tonight when I get home. Although who knows where my CC info is at!!!

 

[shelley6301]

Originally Posted by Mandy Kane /img/forum/go_quote.gif

I just got a response from Thursday night when I filled out the 'contact us' section on the website: 

[SIZE=80%]JUN 25, 2012 | 01:00PM EDT[/SIZE]

GLOSSYBOX replied:

Hello Amanda,

Thank you for contacting us. We have investigated this matter and there is no indication that our website has been compromised. We use a 256bit SSL-Secure encryption and our site does not store your credit card data. If you have any other concerns please feel free to contact us.

--Thank you!

The GLOSSYBOX Team

Internet: www.GLOSSYBOX.com

855-738-1140
 
 
 
 
sounds like they are still evading the real issue. Okay- they keep saying their website is not compromised, but that doesn't mean their cc processor hasn't been compromised or whatever they actually use to store the cc info. By their own admission they don't store their cc info on their website. They have to store  the info somewhere! Sounds like lawyer speak instead of a 'yes there is a problem' or 'nope- we are all good, those claims are bs.' lol.

Okay, so what they are saying is, my number wasn't stolen from their website, but it was stolen through either an employee who decided to get a new summer wardrobe from asos.com, or it was strolen through the cc prossessing company.  you got more info than they offered me.  i still think they are reading this.

 

[TheNittyPretty]

Originally Posted by shelley6301 /img/forum/go_quote.gif


Okay, so what they are saying is, my number wasn't stolen from their website, but it was stolen through either an employee who decided to get a new summer wardrobe from asos.com, or it was strolen through the cc prossessing company.  you got more info than they offered me.  i still think they are reading this.

 I think they need to start replying to all emails from concerned individuals OR a Facebook notice or something stating that there's no sign of their site being breached... however, there may have been a breach with the CC processing company and they need to assure their subscribers that they are looking further into it (not just... "well, we've looked into it and our site is okay so it's not our problem"). They need to provide us with info on who the CC processors are so they can be contacted as well. I think there needs to be something on their site that states which company processes the credit information for further assurance to the subscribers should situations like this occur. Even if there hasn't been a site breach on the Glossybox site, there definitely has been a trust breach.

 

[nelliebelle1197]

BTW, even though I am annoyed at GB, I kept my sub and signed up for six months. I even sent a gift one (which I hope makes it). I am a sucker.

 

[JessP]

Originally Posted by Angie Tacker /img/forum/go_quote.gif

BTW, even though I am annoyed at GB, I kept my sub and signed up for six months. I even sent a gift one (which I hope makes it). I am a sucker.

I'm still keeping my sub as well. As much as these initial problems have been a pain (and that they need to get their CS in order), I just can't pretend I don't love the Glossybox product itself.

 

[Linabunnie]

Originally Posted by JessP /img/forum/go_quote.gif

I'm still keeping my sub as well. As much as these initial problems have been a pain (and that they need to get their CS in order), I just can't pretend I don't love the Glossybox product itself.

I love the products too, but considering I can get myglam & bb both for cheaper then gb is a real ehhhh for me. I guess I still have about another week to decide but it wont be easy! lol​

 

[Stemarber]

The day I placed an order from Glossybox, Citibank sent me a fraud alert text message and I had to close my account. Not sure if it's related, but in all my years of owning a credit card that has never happened to me...

 

[JessP]

I love the products too, but considering I can get myglam & bb both for cheaper then gb is a real ehhhh for me. I guess I still have about another week to decide but it wont be easy! lol

​

I hear you on the price! I also sub to Birchbox and Cravebox, too, so I'll keep Glossybox for a bit and then decide (if I can lol). How do you like MyGlam?

 

[Linabunnie]

Originally Posted by JessP /img/forum/go_quote.gif

I hear you on the price! I also sub to Birchbox and Cravebox, too, so I'll keep Glossybox for a bit and then decide (if I can lol). How do you like MyGlam?

This is my 2nd month with Myglam & I looove it!!! I think because from what i've seen so far, they give alot more makeup compared to other subs.  Im more of a makeup addict then anything so this is obviously why I love it lol​

 

[Mandy Kane]

I just got one month and I'm canceling once they ship my box. I get other subs (BB, SS, and Julep) and I would rather put that money towards something else and sign up again in like 6 months once they have their *hit together!! lol. 

This is just too much to be worried about (although i'm glad this happened, because I'm totally getting a card just for subs now)

 

[nelliebelle1197]

Check the MyGlam group. I thought about subbing three times but the products seem geared towards a younger market overall and a lot of the brands seem "off".

Originally Posted by JessP /img/forum/go_quote.gif


I hear you on the price! I also sub to Birchbox and Cravebox, too, so I'll keep Glossybox for a bit and then decide (if I can lol). How do you like MyGlam?

 

[Bflopolska]

Originally Posted by TheNittyPretty /img/forum/go_quote.gif

 I think they need to start replying to all emails from concerned individuals OR a Facebook notice or something stating that there's no sign of their site being breached... however, there may have been a breach with the CC processing company and they need to assure their subscribers that they are looking further into it (not just... "well, we've looked into it and our site is okay so it's not our problem"). They need to provide us with info on who the CC processors are so they can be contacted as well. I think there needs to be something on their site that states which company processes the credit information for further assurance to the subscribers should situations like this occur. Even if there hasn't been a site breach on the Glossybox site, there definitely has been a trust breach.

This is what I think happened myself, that the breach is in the processing agency and not GB; however, it is GB's responsibility to follow up on complaints and respond to customer concerns. The fact that they appear to have been brushing it off is the reason I canceled, not because I was unhappy with the products (on the contrary, I'm probably going to be kicking myself once I see what everyone else has gotten!)