Glossybox December 2012

[jaclynsmusings]

Originally Posted by merkington /img/forum/go_quote.gif

Hey ladies! I just got my box today. I haven't seen anyone with the same box so I thought I'd post what I got!! I got....

ModelCo lipgloss/lipstick duo (fullsize)

OC8 Professional Mattifying gel (fullsize) Pleats Please The hair serum foil packet Oscar blandi heat styling spray jewelmint necklace (the one with the colored beads around the chain, it's really super pretty!)
 
 
Just wondering if anyone has received these products and what they think of them /emoticons/[email protected] 2x" width="20" height="20" />

That is the same box I received. I'm assuming this one is the gift one I purchased for a friend since I'd received both the

OC8 and ModelCo lipgloss/stick duo before. I was surprised that there wasn't a Zoya polish as I was under the impression that ALL the boxes received both a Zoya polish and a Jewelmint piece. This box has the bird cage bracelet which is quite odd in that it is not hinged. i have very small wrists, but can barely  get it on (afraid to put it on all the way that I won't be able to get it off). And in what I'm assuming was my reg. sub box the jewelmint piece was a silver ring with a large circle with what looks just like those round sprinkles/pearls in semi-bright colors. its very chunky and uncomfortable as it restricts movement of my middle and pinky fingers. i would NEVER purchase either jewelmint piece and there is NO way that the value of each is approx. $30, more like $3 (IF even that!)
and i'm still waiting for a replacement Nov box as mine came missing several things. I'm quite unhappy with the lack of prompt customer service. I first emailed CS during the first couple days of Dec. regarding the sloppy Nov. box and a week or so later was told they'd send out a new box, but no tracking number arrived in my email nor has a box landed on my doorstep. I understand it is the holidays, but there is still no excuse for such poor customer service. did anyone else have any problems with either the Nov or the Dec boxes? Did anyone else purchase a gift box during one of the sales?

 

[missana90]

I purchased the December box on Black Friday and then a few days later I ordered a gift box. I received one box but now the other. Is it normal to take this long? Has this happened to anyone else this month? Is there a number to call them? Or should I just email them?

Thanks in advance!

 

[AMaas]

Hi,

New to the group but wanted to chime in on the question from wldflowur13 about whether you are supposed to get every item that Glossybox shows each month.  I don't think you do get all the items.  I have been subscribing for several months and I've never received all the items in one box. 

I looked at some of the other threads on this forum and it looks like people get different boxes each time.  Am I missing something? 

Thanks!

 

[meaganola]

Originally Posted by wldflowur13 /img/forum/go_quote.gif
This is my first Glossybox, I decided to try it when the Black Friday promo came out. I'm pretty happy with my box. Though I'm a little confused.....are you supposed to get all of the items that the little card insert ists? I was missing 2 of the products listed. Also could someone help me out. I've heard mentions of taking surveys about the products we've received, to earn glossydots. how do we take these surveys? Also someone mentioned that you can gift yourself the Jan box for $15? Does this mean you'll receive 2 boxes (normal sub box and the $15 one) or just one box total? And my last question, I promise

if you earn enough dots for a free box, can you use those to pay for one of the monthly boxes? Thanks for all your help

Originally Posted by AMaas /img/forum/go_quote.gif

Hi,

New to the group but wanted to chime in on the question from wldflowur13 about whether you are supposed to get every item that Glossybox shows each month.  I don't think you do get all the items.  I have been subscribing for several months and I've never received all the items in one box. 

I looked at some of the other threads on this forum and it looks like people get different boxes each time.  Am I missing something? 

Thanks!

It looks like there are two different questions here.  wldflowur13 is asking about the card that arrives in the box.  Yes, you should get every item listed on that card.  AMaas seems to be asking about the products listed on the Glossybox website.  Those are all of the items that are sent out in the various boxes, kind of like Birchbox's page where they list everything they sent out in a particular month, whether you received it or not.  You will typically only get five of those items, although there have been occasions where they send out something that isn't listed on the site (one month, I got a blush that wasn't on that month's page, although it did show up on another month's page.  I don't know whether it was up on my survey page because they never got around to putting my surveys up that month despite multiple requests).

And as for taking surveys, they will put surveys up on your account eventually under the SURVEYS link on your account page.  Last month, the November surveys went up around December 7th.  My October surveys never went up, though, so I emailed them five or six times over a period of more than two weeks starting after everyone else had already reported having their surveys posted.  I think I actually had my November box before they ever responded.  I *know* people were receiving them because my last request to them was to see if they would just give me the points already since the next round of boxes were in-hand for some people.  They gave me 500 Glossydots instead of putting up the surveys.

 

[katie danielle]

Originally Posted by meaganola /img/forum/go_quote.gif

And as for taking surveys, they will put surveys up on your account eventually under the SURVEYS link on your account page.  Last month, the November surveys went up around December 7th.  My October surveys never went up, though, so I emailed them five or six times over a period of more than two weeks starting after everyone else had already reported having their surveys posted.  I think I actually had my November box before they ever responded.  I *know* people were receiving them because my last request to them was to see if they would just give me the points already since the next round of boxes were in-hand for some people.  They gave me 500 Glossydots instead of putting up the surveys.

They gave you 500 Glossydots for just one missing round of surveys? That's odd because each survey is only worth 20 Glossydots.

 

[meaganola]

They gave you 500 Glossydots for just one missing round of surveys? That's odd because each survey is only worth 20 Glossydots.

I think it was more because I was really, *really* pissed off at their complete lack of response for more than two weeks. It seemed like a scramble to save a customer on the verge of canceling. It might have worked if the boxes I've received since weren't boxes of fail for me.

 

[Sheeeeeelby]

Dang, this was my first Glossybox and I didn't even know about the surveys! :/     It probably doesn't matter since I cancelled anyway. 

 

[Bernadette]

Originally Posted by meaganola /img/forum/go_quote.gif

I think it was more because I was really, *really* pissed off at their complete lack of response for more than two weeks. It seemed like a scramble to save a customer on the verge of canceling. It might have worked if the boxes I've received since weren't boxes of fail for me.

Holy crap, I can't even get my Argan Oil replaced, 500 points would make me happy, LOL!

 

[CAPSLOCK]

I've given up. Four emails got me nothing but stress. It would be fun to get accidental too much stuff or extra points, but I think they have my email address on "ignore", and I'll just be great foul I've gotten my boxes so far at a good discount and quit being bothered by their lack of response. I just won't ever pay full price for a box, unlike other subs that are worth their full price to me.

 

[kitnmitns]

Originally Posted by CAPSLOCK /img/forum/go_quote.gif
I've given up. Four emails got me nothing but stress. It would be fun to get accidental too much stuff or extra points, but I think they have my email address on "ignore", and I'll just be great foul I've gotten my boxes so far at a good discount and quit being bothered by their lack of response. I just won't ever pay full price for a box, unlike other subs that are worth their full price to me.

that is why I cancelled them.  The CS issues make them not worth it.  If they resolved them, they would be a box (for me at least) to sub to.

 

[AMaas]

Originally Posted by meaganola /img/forum/go_quote.gif



It looks like there are two different questions here.  wldflowur13 is asking about the card that arrives in the box.  Yes, you should get every item listed on that card.  AMaas seems to be asking about the products listed on the Glossybox website.  Those are all of the items that are sent out in the various boxes, kind of like Birchbox's page where they list everything they sent out in a particular month, whether you received it or not.  You will typically only get five of those items, although there have been occasions where they send out something that isn't listed on the site (one month, I got a blush that wasn't on that month's page, although it did show up on another month's page.  I don't know whether it was up on my survey page because they never got around to putting my surveys up that month despite multiple requests).

You know what, meaganola, you are right!  I wasn't separating "box in card" with what is listed on the site.  Duh!  /emoticons/[email protected] 2x" width="20" height="20" />  Thanks for clarifying.

I wish they would allow you to see the different boxes like Birchbox does.  I did just update my survey and lied about my age, because I've been getting a lot of skincare stuff lately and would rather see more makeup...hope that works! 

 

[Coocabarra]

So I actually haven't received my December box yet, in case anybody else has had this same problem. The last and only entry to the tracking number, is that the electronic shipping info was received by the shipper. Several emails and phone calls later (I feel like I have been very patient and reasonable up until this point, being as it supposedly "shipped" on December 12th), and I still have nothing. This is what I just wrote to them:

 
To whom it may concern:
 
I actually just got off the phone with USPS and Newgistics, to figure out what happened to my box. I have a case # with both USPS and Newgistics in case you would like them to call for yourself and see what happened. Apparently, according to the lady that I spoke with at Newgistics, they received the digital data for the box, but have not received the package yet, to send out. So, in response to your earlier email about this being a shipping problem, IT IS NOT. According to them, you never even sent the box out to be delivered to begin with. I have been very reasonable with overlooking all of the people talking about your crappy customer service and lost boxes, etc., since I have never experienced this myself. But I am appalled at the attitude and behavior of your customer service reps, and your service in general for the month of December. I am already going to be charged for the month of January before I even get a box for December. If I do not get my December box in a reasonable amount of time, you can rest assured that I will cancel my subscription and dispute the December charge with my bank for being charged for something that I never received. By the way, you guys should answer your phone. I have called a total of 38 times in the past few hours trying to get a hold of somebody to talk to about this, and never got anything but your answering machine. Your products are great, and this used to be my favorite subscription service, but I think you guys have a lot to learn when it comes to customer service and running a business. You may have bit off more than you can chew.

Sincerely,

Melanie

 

[NikNik455]

The products are great but the customer service is abysmal. My friend still hasn't received her December box. I want to tell them to get off twitter and facebook and address their customer service issues.

 

[Coocabarra]

Originally Posted by NikNik455 /img/forum/go_quote.gif

The products are great but the customer service is abysmal. My friend still hasn't received her December box. I want to tell them to get off twitter and facebook and address their customer service issues.

No doubt

 

[BFaire06]

after receiving three absolutely identical boxes, i cancelled my glossy box.  not really their fault that i got three of the same boxes, but now i have a bunch of crap i don't know what to do with.

 

[PaulaG]

I haven't received my box yet either, and have been getting the run around that I need to contact the shipping companies because Glossybox has sent it.  I wonder if there is a lost palette sitting at Glossybox and everyone in the same area is missing their box.  I am in the upper midwest (Iowa).  Where are the rest of the people located who haven't received their boxes?
 

 

[lolitam]

Originally Posted by BFaire06 /img/forum/go_quote.gif

after receiving three absolutely identical boxes, i cancelled my glossy box.  not really their fault that i got three of the same boxes, but now i have a bunch of crap i don't know what to do with.

So what did you get?!  I'm thinking you could put some of your unwanted items up for trade...

I ordered 4 boxes at different times and so they were all different.  2 were gifts shipped directly to the recipients, 1 was for myself at the beginning of the month and 1 I ordered after I received my first Dec. box.   

The first 3 boxes had the Zoya polish (electra and storm,) different Jewelmint pieces, the Marc clickstick or Denise Richards spray, the bath salts,  the oil, the Pleats Please, and the Wella packet.

I gave my Zoya polish, lipstick, and bath salts as gifts because I figured I'd get them again in my second Dec. box but Nope!  In my second box, which arrived a few days after Christmas (I ordered very late in the month and knew it would arrive towards Jan.) I recvd the Modelco lipstick/gloss combo and the OC8 Mattifying stuff, both of which I got in a previous glossybox but they're both nice high value items.  Then the Oscar Blandi spray, Pleats Please, Wella hair packet, and Jewelmint piece (jewelmint piece was different than the previous Dec. boxes.)

I'm a little bummed that I gave away my Zoya polish because I wanted it! That'll teach me to expect duplicate boxes.

In case anyone is curious, the Jewelmint pieces I received were-

silver birds nest bangle (small opening but cute)

silver bottle necklace (LOVE this!)

long earrings with feathers - I didn't get to see this one in person, gifted box

and one more piece that I didn't get to see because it was a gift

I will eventually put up a trade link for some of the stuff I got.  But overall, I was very pleased with the contents of the boxes and the cost per box - I did go through ebates and I also used $5 off codes for 2 of the 4 boxes.

 

[lolitam]

Oh, I feel for those of you getting the runaround from Glossybox.  I have never had issues that required interacting with customer service yet, but if I was having trouble like some of you are I would be really frustrated!

 

[Coocabarra]

I haven't received my box yet either, and have been getting the run around that I need to contact the shipping companies because Glossybox has sent it.  I wonder if there is a lost palette sitting at Glossybox and everyone in the same area is missing their box.  I am in the upper midwest (Iowa).  Where are the rest of the people located who haven't received their boxes?  

I'm from Oregon

 

[JessP]

I visited family for the holidays and my GB arrived the day after I left (ugh) so I'm finally picking it up today! It will be fun to see which variations I end up getting - hoping for a fun JewelMint piece and a non-gold Zoya polish.