Glossybox December 2012

[Shauna999]

I'm giving glossybox the benefit of the doubt. I've had a couple small issues- they sent my gift subscription to my PO box instead of the shipping address and I once got a damaged product. They have always responded and done the right thing- sent out another box to the right addresss and they sent me out a new product. On 2 separate occasions, they've done the right thing. They may not be the quickest to respond 4-5 days but they have not ever been a disappointment. Being a business owner, I'm easy on forgiving if they do the right thing in the long run. I love their products and I appreciate their philosophy- I just think they need to hire more people in their CS department and respond in a quicker fashion. I'm in for the long run... . Now someone show us some December pictures will yah

 

[lovepink]

Just logged into my account and retrieved my tracking.  Put it in Newgistics and USPS and "electronic shipping information" was received on 12/11/12 and it shows South Kearney NJ.  Hopefully this box gets to me unlike my December Ipsy bag.

 

[Brittann]

btw, if anyone is in the NYC area, you should go to the Refinery29 Tinseltown shopping event. GlossyBox is there.  I picked up the Refinery/GB holiday box for $39 (it's $45 online) and with any purchase of a box, they let you pick out THREE additional products for free. I got a Skin &Co Night Tuber Serum- 1.01 oz (full size) Carols Daughter Monoi  Repairing Hair Mask -4 oz (a little more than half of a full size) And a Cult Nails polish in My Kind of Kool Aid (full size) it's a gorgeous lavender grey. There were a bunch of other products there as well, like Oscar Blandi Pronto texture and volume spray (travel size) a fairly decent size bottle of Denise Richards Volumizing hair cream from the new hair care line she developed with Christophe and some Issey Miyake perfume samples. It's a great deal...and if you are in the area you should stop by. Plus there is a bunch of other great shopping going on there. Now on a more important note, I spoke with GB people at the event. They were not only totally aware of the CS issues but incredibly apologetic. They were seriously hurt by Sandy. Both their office and the warehouse. In my opinion, they are still recovering from the damage and are trying to play catch up quickly. They have added more resources to answer emails and said that is still the best way to reach them. So if anyone is having CS issues, keep on emailing them.  They assured me things will be handled in a much quicker and professional manner going forward.

Do you really like the R29 box? I just ordered one yesterday and I'm excited to get it!! I live in Indianapolis or else I would have gone to the event in NYC. /emoticons/[email protected] 2x" width="20" height="20" />

 

[princess2010]

I have been a monthly subscriber since the first box and have never had one CS issue with GB. I've never had a broken product, a product left out, a missng box, a double charge, nothing. I understand some of you have but many, many thousands have not. The people who have had problems are just more vocal about it. Their boxes are awesome, the shipping sucks but that's sub services for you. They use those shipping partners and it takes forever. It's the nature of the beast to not pay shipping.

I do think Hurricane Sandy can be used as an excuse. Just because one sub service wasn't damaged doesn't mean the other wasn't. Living in a hurricane area I see how one area can be obliterated while another has no damage. It's not fair to them to assume they are lying when they went through a very major storm that caused a LOT of damage. We don't know first hand how their warehouses fared so I will give them the benefit of the doubt, especially since I've never had an issues when them.
 

 

[marybbryant]

Originally Posted by gypsiemagic /img/forum/go_quote.gif

welp, I get some flack sometimes for posting random fun things when they aren't directly related to makeup, but i'll put a lipstick in the picture so it counts

I already know generally what I am going to get, but will have to wait til later in 2013 to see what my options are.




I really want three eventually, but first, a orangie-brown one like in the middle. 

one puppy at a time says boyfriend.
Those puppies are beyond cute!   I think your BF has the right idea about getting one at a time though.   Thanks for posting that picture! 

 

[marybbryant]

I subscribed to Glossybox for the November box, but then canceled.  I already have 2 Birchboxes, Sample Society and I had Ipsy and I just recieved a QVC New Beauty Test Tube.  It seemed like a little much at the time.  I just canceled Ipsy, and the QVC NBTT isnt a subscription so now I'm thinking of signing up for Glossybox again after Christmas.

Have there been any hints as to what might be included in the December Glossybox?

 

[Shauna999]

Yes- a couple people received their boxes- look at spoilers a page back or so... It's looking like a Merry Christmas after all...lol!

 

[amidea]

anyone else use the COSMO code and is supposed to be getting the december box free?  one person from GB did confirm that I would be getting it but based on past issues i'm a little wary, especially since i can't look for any confirmation on their website (there's no new order for the december box the way there was for the last three).

 

[kitnmitns]

Do they send shipping notifications? Because I haven't received any.

 

[Ashitude]

Originally Posted by kitnmitns /img/forum/go_quote.gif
Do they send shipping notifications? Because I haven't received any.

I usually get mine the day after I get my box.

 

[beautymadn3ss]

I haven't received any, but I did get a tracking number from their website directly

 

[heartsandwhimsy]

Can't wait to see pics of December boxes! Will someone take a pic that has received their box pretty please?

 

[Jess Bailey]

Originally Posted by heartsandwhimsy /img/forum/go_quote.gif
Can't wait to see pics of December boxes! Will someone take a pic that has received their box pretty please?

i echo this request. i found one pic on instagram but i couldn't see as much as i would like.

 

[lizzie123]

Can someone post photos of the box, I'm so nervous to know what I'm getting since its my very first /emoticons/[email protected] 2x" width="20" height="20" />

 

[viccckyhoang]

Originally Posted by princess2010 /img/forum/go_quote.gif

I have been a monthly subscriber since the first box and have never had one CS issue with GB. I've never had a broken product, a product left out, a missng box, a double charge, nothing. I understand some of you have but many, many thousands have not. The people who have had problems are just more vocal about it. Their boxes are awesome, the shipping sucks but that's sub services for you. They use those shipping partners and it takes forever. It's the nature of the beast to not pay shipping.

I do think Hurricane Sandy can be used as an excuse. Just because one sub service wasn't damaged doesn't mean the other wasn't. Living in a hurricane area I see how one area can be obliterated while another has no damage. It's not fair to them to assume they are lying when they went through a very major storm that caused a LOT of damage. We don't know first hand how their warehouses fared so I will give them the benefit of the doubt, especially since I've never had an issues when them.

took the words right out of my mouth!

 

[heartsandwhimsy]

Accidently double posted

 

[Dahnie Coco]

I am still waiting for my shipping confirmation. I hope I receive it soon. I live in the Boston area and we had a bit of snow today so hopefully nothing gets delayed! By the way, this would be my very first Glossybox. Reading the threads by you ladies has finally convinced me to get a subscription myself! /emoticons/[email protected] 2x" width="20" height="20" />

 

[Jess Bailey]

Originally Posted by Dahnie Coco /img/forum/go_quote.gif

I am still waiting for my shipping confirmation. I hope I receive it soon. I live in the Boston area and we had a bit of snow today so hopefully nothing gets delayed! By the way, this would be my very first Glossybox. Reading the threads by you ladies has finally convinced me to get a subscription myself! /emoticons/[email protected] 2x" width="20" height="20" />

i think i've received 1 shipping confirmation from Glossybox and it came the same day as my box so don't lose hope.

 

[Musegirl]

I already got my box and they never sent me a shipping confirmation!

 

[Shauna999]

I already got my box and they never sent me a shipping confirmation!

Pictures pretty please... We're dying here..lol!