Down the Indie Rabbit Hole

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Guys, I had a great about being in a remote area with spotty internet service on the day of the HoG restock. HOW SAD IS THAT?!! 

 
rachelshine said:
Guys, I had a great about being in a remote area with spotty internet service on the day of the HoG restock. HOW SAD IS THAT?!! 
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I actually caved and made a HoG order today, pretty much everything I want is in stock, and I'm going to be out of town for the restock, so the prospect of ordering from my phone did not excite.  I'm curious about the new scents that are going to be added, but I'll just read everyone's thoughts here before making another order :) /emoticons/[email protected] 2x" width="20" height="20" />  Until then, come to me, lovely Horseman hair oil!

 
Purple cat order shipped too!! Late this week will be a terribly exciting for mail checking!

Still nothing on victorian disco. Le sigh.

 
I can't get over the fact that it's been 9 days since I got an "order complete" email from Victorian Disco. The long TAT I could be patient about, but there is really no reason for an order to sit there complete without being shipped for over a week. Alright, I'm done griping for the day.

 
HelpMeSleep said:
I can't get over the fact that it's been 9 days since I got an "order complete" email from Victorian Disco. The long TAT I could be patient about, but there is really no reason for an order to sit there complete without being shipped for over a week. Alright, I'm done griping for the day.
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When I ordered from Victorian Disco (back in May), my order was stuck in pre-shipment for 2 weeks so I emailed her and she sent out another one. Overall - I think she ended up sending me 2 additional packages in addition to the original one, and only one of the three packages made it to my mailbox.

Victorian Disco shipping woes are unbelievable and infamous; I have so much trouble understanding how she's having this much difficulty getting stuff out considering she has additional helpers.

 
HelpMeSleep said:
I can't get over the fact that it's been 9 days since I got an "order complete" email from Victorian Disco. The long TAT I could be patient about, but there is really no reason for an order to sit there complete without being shipped for over a week. Alright, I'm done griping for the day.
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I'm a little worried about my order which I know won't ship for a while, but since I plan on reviewing it I'm going to have to endure the awful. For the sake of my readers...bleh

 
HelpMeSleep said:
I can't get over the fact that it's been 9 days since I got an "order complete" email from Victorian Disco. The long TAT I could be patient about, but there is really no reason for an order to sit there complete without being shipped for over a week. Alright, I'm done griping for the day.
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I got an email from paypal last night that a tracking number was added to my order.  It was dated for today but hasn't updated yet.  I think all of us waiting ordered the same day (7/25)?  Weird that only I got one, considering we make up like 1/5 of her outstanding orders from July.  :rolleyes: I do feel bad complaining about an indie company but after 2 months it just gets ridiculous, especially since the FB posts don't align with reality.  I have ordered many custom made items from teeny tiny etsy sellers with a couple of week's TAT max, some only a few days. Not the same thing, I know, but still makes me wonder what is really going on.

eta:  also, you know, I find it really concerning that she posted her bf or whoever had to lend her money to pay for the shipping to send our orders...um I paid for shipping 2 months ago.....

 
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Lolo22 said:
I got an email from paypal last night that a tracking number was added to my order.  It was dated for today but hasn't updated yet.  I think all of us waiting ordered the same day (7/25)?  Weird that only I got one, considering we make up like 1/5 of her outstanding orders from July.  :rolleyes: I do feel bad complaining about an indie company but after 2 months it just gets ridiculous, especially since the FB posts don't align with reality.  I have ordered many custom made items from teeny tiny etsy sellers with a couple of week's TAT max, some only a few days. Not the same thing, I know, but still makes me wonder what is really going on.

eta:  also, you know, I find it really concerning that she posted her bf or whoever had to lend her money to pay for the shipping to send our orders...um I paid for shipping 2 months ago.....
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This REALLY concerned me too. Like...I paid you for shipping, why didn't you use that for shipping? I agree I am trying to be patient but I ordered on 7/25....that's almost a full 60 days now and still nothing since her email saying my order would be processed "ASAP"....which was the morning of 9/15. Not even an "order complete" email. I don't want to be all ultimatum-y but if I still have no word by the end of the month, I'm asking her to cancel. Although really nothing I can do if she says no since the paypal dispute window has passed :angry:

 
bsquared said:
This REALLY concerned me too. Like...I paid you for shipping, why didn't you use that for shipping? I agree I am trying to be patient but I ordered on 7/25....that's almost a full 60 days now and still nothing since her email saying my order would be processed "ASAP"....which was the morning of 9/15. Not even an "order complete" email. I don't want to be all ultimatum-y but if I still have no word by the end of the month, I'm asking her to cancel. Although really nothing I can do if she says no since the paypal dispute window has passed :angry:
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This is sounding sadly similar to what happened with Mon Ennui Cosmetics a while back... I hope you all get your orders!!! :0

 
@@Lolo22 She refunded a lot of stuff so I think she's losing money at this point  - which is why she's lacking the funds to ship stuff out.

turntrekgodhead said:
This is sounding sadly similar to what happened with Mon Ennui Cosmetics a while back... I hope you all get your orders!!! :0
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Mon Ennui comes off as actually crazy (sorry for non-PC terminology), though - and never admits responsibility for her poor business-management skills. The owner of Victorian Disco seems well-intentioned and is really apologetic, she's just really flaky and disorganized... (which is a shame because her products are really nice and she really knows how to appeal to fandom).

 
@@Lolo22 Mine was from 7/27 so it was after yours and some of the others on here but I did that email on 9/14. I saw that Facebook post too and found that a little disturbing since like you said we paid for shipping in the order and that apparently didn't actually go towards shipping costs. I guess we'll wait and see. I messaged her on Facebook and she said mine wouldn't go out until Friday because of financial issues so I said in that case, I would need it to go to a different address. Then she said she could maybe get it out to me tonight or tomorrow, but I said my new address would probably just be safest.

edited for horrible grammar

 
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chibimorph said:
@@Lolo22 She refunded a lot of stuff so I think she's losing money at this point  - which is why she's lacking the funds to ship stuff out.
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Yeah, but only on the fee side (.30/transaction I think).  Paypal refunds the % fee for full refunds.  Even 100 refunds is only $30.

 
Kelly Silva said:
That also worries me, like she just got a huge influx of orders from that flash sale she had, where did the money for that go? She just seems irresponsible to me.
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And apparently she's planning on reopening on the 26th? She needs to focus on getting orders out >_<

 
chibimorph said:
And apparently she's planning on reopening on the 26th? She needs to focus on getting orders out >_<
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Well I assume she can't until she gets more revenue from sales. Maybe discounts aren't the best thing to do, or at least consider a price increase until money isn't a problem.

 
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