Box of Style by The Zoe Report **Spoilers**

[sparklesgirlxox]

My tracking still now working... where is my box /emoticons/[email protected] 2x" width="20" height="20" />

 

[fancyfarmer]

I just checked my tracking this morning and my box has finally been scanned. It's scheduled for delivery this Friday, 14 days after it was "sent". I'm definitely not happy with my 1st experience and will be canceling as soon as I get my box. I even emailed customer service last week and never heard back.

That's the same for me. It was scanned today, and should be here Friday. I haven't decided if I am going to cancel, because I Love fall fashion. However, this first experience, lack of communication (unless I initiated it), and lack of transparency has given me a lot to think about. Obviously, they have it in them to be great because some boxes were shipped in time, and they sent an email, and an extra to the people they knew were going to get late boxes ahead of time. The problem is when the "surprise" issue of boxes being held up arose, they couldn't and didn't handle it. The very least, they should have sent an email saying they were aware of the problem, and did something for those affected. But they didn't, they did nothing.

 

[sparklesgirlxox]

That's the same for me. It was scanned today, and should be here Friday. I haven't decided if I am going to cancel, because I Love fall fashion. However, this first experience, lack of communication (unless I initiated it), and lack of transparency has given me a lot to think about. Obviously, they have it in them to be great because some boxes were shipped in time, and they sent an email, and an extra to the people they knew were going to get late boxes ahead of time. The problem is when the "surprise" issue of boxes being held up arose, they couldn't and didn't handle it. The very least, they should have sent an email saying they were aware of the problem, and did something for those affected. But they didn't, they did nothing.

They told me in an email that this only effected a few people. If it just effected so few people why don't they send the ones that had this problem a gift.  I think most of us would be happy with them if they did that.  If  I did not email them I would not have got a single letter from them regarding the package being lost for 2 weeks . That was not right either

 

[fancyfarmer]

They told me in an email that this only effected a few people. If it just effected so few people why don't they send the ones that had this problem a gift. I think most of us would be happy with them if they did that. If I did not email them I would not have got a single letter from them regarding the package being lost for 2 weeks . That was not right either

Agree

 

[Bizgirlva]

As someone on the outside looking in and someone who doesn't have money tied up in this box, it seems all sub boxes run into shipping issues at some point.  I'm not sure of any company that hasn't had it's share of shipping or CS related "issues." They all seem to have inconsistent response to issues, take PopSugar and the Neiman Marcus boxes and the CDFA boxes. Boy what a mess! Even Birchbox has been known to resolve issues inconsistently.  

Since this is a new higher end sub box I think everyone expects a higher level of customer service and it might take some constructive feedback to the company to meet the customers needs.

I think companies avoid sending out a blanket "just so you know" email, since that might create more drama?  

I realize I might totally feel differently if I had bought this box.

 

[Saiza]

They told me in an email that this only effected a few people. If it just effected so few people why don't they send the ones that had this problem a gift.  I think most of us would be happy with them if they did that.  If  I did not email them I would not have got a single letter from them regarding the package being lost for 2 weeks . That was not right either

I concur, but myself and others on MSA emailed them and never heard anything back from customer service which sucks. I haven't heard anything from them period, only following this thread and MSA did I find out others were in the same boat so I wasn't extremely worried I was the only one. 

 

[lauradiniwilk]

This is another area where I recommend using the following sanity check...ask yourself "would I feel the same way if this was a store and not a subscription service?" I can think of many times where an online order from a store was held up with no explanation.  It's annoying, but not the kind of thing you expect to get a gift out of.  Unfortunately, delays happen and it's never fun to be on the receiving end of one, especially when it dampens the excitement for a box.  Hang in there, ladies!! 

Edited to add: what email address is everyone using to contact them?  It does concern me that they seem to be having customer service issues so early in the game. Maybe as @@boxesandboxes suggested, there is a better email address to use?

 

[fancyfarmer]

This is another area where I recommend using the following sanity check...ask yourself "would I feel the same way if this was a store and not a subscription service?" I can think of many times where an online order from a store was held up with no explanation. It's annoying, but not the kind of thing you expect to get a gift out of. Unfortunately, delays happen and it's never fun to be on the receiving end of one, especially when it dampens the excitement for a box. Hang in there, ladies!!

Edited to add: what email address is everyone using to contact them? It does concern me that they seem to be having customer service issues so early in the game. Maybe as @@boxesandboxes suggested, there is a better email address to use?

Yes, I do expect the same service in a retail store, 100%. I worked in retail management for years, and when things happened, I had communication with the customer, and offered them an extra to keep their business and make it right, whether they were irate or not. It's just good business, and what you do. So, that's how I keep myself in check,I gave that service, and it's what I expect, because I know it can be done. I also want to add, the extra doesn't have to be product, it could have been next day air either on this box or on the next.

 

[lauradiniwilk]

Yes, I do expect the same service in a retail store, 100%. I worked in retail management for years, and when things happened, I had communication with the customer, and offered them an extra to keep their business and make it right, whether they were irate or not. It's just good business, and what you do. So, that's how I keep myself in check,I gave that service, and it's what I expect, because I know it can be done. I also want to add, the extra doesn't have to be product, it could have been next day air either on this box or on the next.

Totally agree that being proactive is good business, but it definitely hasn't been the norm, at least with the stores I regularly shop at.  Sounds like you were doing it right!

 

[s112095]

I'm going to email and see if there is a way to extend the too faced code. I just got my box and it expires tomorrow. So i know there are many people who couldn't use it at all. 

 

[fancyfarmer]

I'm going to email and see if there is a way to extend the too faced code. I just got my box and it expires tomorrow. So i know there are many people who couldn't use it at all.

Thanks for doing that.

 

[s112095]

They responded already color me shocked: 

Thank you for contacting The Zoe Report! We will reach out to the brand and fix this. We will keep you posted!


 
 So I'll let you know what they eventually tell me again.. 

 

[daisygirl2]

Has anyone had an issue with an item in their box? What was the response?

My lipstick was mashed up into the cap. I have emailed and am waiting to hear back.

 

[boxesandboxes]

this is the email address (again, replying to their email - as it states - isn't going to get a response): [email protected]

 

[MissKellyC]

I had received the late notice email but then got a shipping notice a day or two later. It was supposed to arrive today, but when I checked, it said it was updated and now shows arriving on the 20th. It's been stuck in Cerritos CA since Friday. Not enough to make me cancel at all... Just annoying. I was looking forward to getting it today! =P

 

[sparklesgirlxox]

At least your box is moving mine stll has not moved

 

[MarieS]

So it arrived.  First shipping issues aside even if the box arrived on July 1 ... this is not the start of summer.  This is midsummer and I'm in Minnesota!  So I would have loved at least two of these items much earlier in the season.  

Now, the box?  The presentation screams high end.  Every item wrapped in tissue.  The packing filler in a color coordinated shredded paper.  The items?  This looks like every bit a $300 value.  I'm quite pleased.  One item in particular is killer good.  I'[ll be buying it and other in the product line I like it so much.

So Zoe, get your shipping squared away.  Check you calendar for the actual dates of summer.  I'm going ahead with the subscription and if the second box I receive is the same as this I will definitely go for the yearly.  But I want them to upgrade the process to match the product.

 

[Mommacheeta]

I am very pleased with this box. I haven't had any issues, although my box came a little late. But compared to other late boxes it wasn't anything. As far as I am concerned it's not the companies fault that the shipping company screws up...they already told us some boxes would ship late which was their fault. Once it leaves their warehouse I am not sure how they can be blamed? Take a look at what is going on with Marvel Collector Corps. I still haven't received my June box and no communication. As well as MANY other people. On top of that they were at Comic Con selling those "exclusive" boxes to anyone that walked by. And just released an boxing video for it.

 

[MissKellyC]

I just received an email apologizing for the delay and that my special gift has shipped and is on its way. Anyone else get this email??

 

[fancyfarmer]

I just received an email apologizing for the delay and that my special gift has shipped and is on its way. Anyone else get this email??

I just got one too. Cheers to Team Zoe for making an effort to correct the situation. I will give the next box another shot, and stay signed up.