This is one of the reasons I'm soooo hooked on MUT. I do like the fact I've been exposed to lots of new subs, beauty related anything! My wallet doesn't appreciate it, but my inner fawning, ego centric beauty diva luuuurves it lol. I know a lot of people want to do the "rosey posey" glasses and relegate all the complainers/negative comments to a seperate thread, but I find it's helpful to read ALL the info on subs. That's life, good and bad. Other people's experiences and opinions do factor in a bit when I consider these services and whether they'd be pleasing to me. My decisions aren't ruled by others' reviews, but do factor in a bit. Some people have had issues like damaged products, expired products, overcharging. Those are important factors that play into whether or not I want to get in on a sub, not just the contents. CS is another huge part. Also, info available and professionalism are up on my list as well.
That said, to the Boxmonthly rep, your company's website is a bit vague and does not seem well put together. I get you're a start up, but the lack of info/FAQ is not inspiring. Your overall charge for your box at the moment is $17, at your "promotional" rate. Considering what other subs are charging and going from the display picture posted above and on your website, it looks more like a home made gift basket and not that professional.
/emoticons/[email protected] 2x" width="20" height="20" /> It is still new to a lot of consumers, but for a company that is sending out monthly boxes the person who owns said company should be on the up&up when it comes to these products. That is just my humble opinion. 
