Ok, how weird is this... I haven't contacted Paulina about it yet. This is in regards to my eldest daughter's box.
Wed 3/14/2012 9:18 AM
She gets an email from Birchbox. Subject: Apologies from Birchbox.
It has come to our attention that you received an incorrect box type this month. We are writing to extend our sincere apologies. While we hope you are enjoying your amazing March Birchbox, you should have received the Teen Vogue Birchbox, as you requested by signing up through
www.birchbox.com/teenvogue.
To make it up to you we are sending you a Teen Vogue box free of charge. We are so sorry we did not deliver a Teen Vogue box the first time around.
You will receive an email with your new tracking information shortly!
Sat 3/17/2012 7:59 AM
She gets an email from Birchbox again stating the box shipped.
Your March Birchbox has shipped. This month, you'll get to try party-ready products from top brands, all hand-picked by the beauty editors at Teen Vogue.
Your box is being shipped this month via UPS Mail Innovations. You can track its progress here: ################## (info will be uploaded within 48 hours of shipment). Please note that delivery can take up to 10 business days to the West Coast. Don't hesitate to reach out with any questions!
That had a projected delivery date of Mar 20 2012. No box as of today.
Tue 3/20/2012 7:51 AM
She then gets this email.
Thank you for your Birchbox order. Your payment has been processed, and you will receive an email notification when items ship. Full-size product orders ship within two business days.
If you ordered a subscription, your first box will be delivered midway through the month following your order.
Monthly Birchboxes are on a magazine schedule — they ship by the 10th day of each month. If you have a monthly subscription, you don’t need to re-subscribe every month: it’s automatically renewed, so you won’t risk missing a box.
You can check the status of your full-size order or membership by logging into your account. If you have any questions please contact us at
[email protected] or call us at (877) 487-7272 Monday-Friday, 9am-5pm EST.
Then today...
Wed 3/21/2012 3:09 PM
Your Birchbox order has shipped! Please note that products may ship separately. You can check the status of your shipment by logging in to your account. If you have any questions about your order please contact us at
[email protected] or call us at (877) 487-7272 Monday - Friday, 9am - 5pm EST.