Birchbox September 2013

[JamieO]

Quote: Originally Posted by MissTrix /img/forum/go_quote.gif
  Birchbox sends me a box full of glass shards and this is the response I get? "Less than perfect"? Really?! 

Whoa. That's such a shitty response. It's not like it's a broken eyeshadow or something, which will just make a mess. It's broken GLASS! I honestly wonder what they would have done had you actually injured yourself in some way? If it were me, I could totally see my self half paying attention and reaching into that box and grabbing a big ol' handful of shards. :/ I know that things get broken in transit, but if I can manage to package a perfume bottle or a nail polish for a trade and get it to that person unharmed, I'd think Birchbox could do the same. I put this on them for sure. They REALLY need to start actually paying attention their customers in regards to complaints and things. I wouldn't mind a canned response for, say, a sample that was left out. That's a pretty general problem that a lot of people have had, and therefore I think a general response to that is ok. But BROKEN FREAKING GLASS?? Come on. 

 

[MissTrix]

Quote: Originally Posted by JamieO /img/forum/go_quote.gif
  Quote: Originally Posted by MissTrix /img/forum/go_quote.gif
  Birchbox sends me a box full of glass shards and this is the response I get? "Less than perfect"? Really?! 

Whoa. That's such a shitty response. It's not like it's a broken eyeshadow or something, which will just make a mess. It's broken GLASS! I honestly wonder what they would have done had you actually injured yourself in some way? If it were me, I could totally see my self half paying attention and reaching into that box and grabbing a big ol' handful of shards. :/ I know that things get broken in transit, but if I can manage to package a perfume bottle or a nail polish for a trade and get it to that person unharmed, I'd think Birchbox could do the same. I put this on them for sure. They REALLY need to start actually paying attention their customers in regards to complaints and things. I wouldn't mind a canned response for, say, a sample that was left out. That's a pretty general problem that a lot of people have had, and therefore I think a general response to that is ok. But BROKEN FREAKING GLASS?? Come on. 


Yeah, I've seen Birchbox bend themselves over backwards apologizing, throwing points around, and sending entire replacement boxes to make up for forgotten samples, slower than expected shipping, and leaky bottles of sea spray but get a box full of glass shards and they call it "less than perfect". I don't get it. I don't even want the replacement sample. My living room still reeks of BCBG Bon Genre. An acknowledgement that they screwed up and maybe even a show of concern for my well being would have sufficed.

 

[normajean2008]

Quote: Originally Posted by MissTrix /img/forum/go_quote.gif
 
Yeah, I've seen Birchbox bend themselves over backwards apologizing, throwing points around, and sending entire replacement boxes to make up for forgotten samples, slower than expected shipping, and leaky bottles of sea spray but get a box full of glass shards and they call it "less than perfect". I don't get it. I don't even want the replacement sample. My living room still reeks of BCBG Bon Genre. An acknowledgement that they screwed up and maybe even a show of concern for my well being would have sufficed.

I saw the picture, but I don't remember the details... Was the glass in the box like in the picture?  Or was it in the little pillow box you reach your hand into?

I can believe Birchbox responding like that, but I can't believe they'd show a total lack of care for a potential law suit issue... A person cutting their hand open on glass like that, you'd think they'd be quick to the fire on damage control!

 

[MissTrix]

Quote: Originally Posted by normajean2008 /img/forum/go_quote.gif
  Quote: Originally Posted by MissTrix /img/forum/go_quote.gif
 
Yeah, I've seen Birchbox bend themselves over backwards apologizing, throwing points around, and sending entire replacement boxes to make up for forgotten samples, slower than expected shipping, and leaky bottles of sea spray but get a box full of glass shards and they call it "less than perfect". I don't get it. I don't even want the replacement sample. My living room still reeks of BCBG Bon Genre. An acknowledgement that they screwed up and maybe even a show of concern for my well being would have sufficed.

I saw the picture, but I don't remember the details... Was the glass in the box like in the picture?  Or was it in the little pillow box you reach your hand into?

I can believe Birchbox responding like that, but I can't believe they'd show a total lack of care for a potential law suit issue... A person cutting their hand open on glass like that, you'd think they'd be quick to the fire on damage control!


It was mostly contained in the pillow but there were some smaller slivers in the main box as well that had slipped through the corners of the pillow box. I had to dump the pillow out in the main box to get my polish. 

 

[JamieO]

Quote: Originally Posted by MissTrix /img/forum/go_quote.gif
 
Yeah, I've seen Birchbox bend themselves over backwards apologizing, throwing points around, and sending entire replacement boxes to make up for forgotten samples, slower than expected shipping, and leaky bottles of sea spray but get a box full of glass shards and they call it "less than perfect". I don't get it. I don't even want the replacement sample. My living room still reeks of BCBG Bon Genre. An acknowledgement that they screwed up and maybe even a show of concern for my well being would have sufficed.
Yup, exactly. Also, I feel like you've probably smelled enough of this sample to need a replacement. They should have totally given you points or a whole new box, since yours was covered in glass and Bon Genre. UGH. Point being, they definitely should have had more concern for your safety and well being, and at least acknowledged the fact that you could have been injured (and who ever thought we'd have to worry about being injured by a Birchbox?!?). Not good customer service in any sort of way. 

 

[jkfinl]

October spoiler....Dr.Lipp samples will be in October boxes, so if you wanted to try it, like me, and didn't get a sample you may get some next month. I found this out by contacting Dr.Lipp customer service to see if I could snag a sample since I didn't get one in my September box.

 

[jmd252]

October spoiler....Dr.Lipp samples will be in October boxes, so if you wanted to try it, like me, and didn't get a sample you may get some next month. I found this out by contacting Dr.Lipp customer service to see if I could snag a sample since I didn't get one in my September box.

I have gotten quite a few samples after the initial box release (beauty protector, juicy perfume, etc.)...I think they do that with products that are popular. I actually got the Dr. Lipp back in February now that I'm thinking about it!

 

[page5]

Quote: Originally Posted by jkfinl /img/forum/go_quote.gif

October spoiler....Dr.Lipp samples will be in October boxes, so if you wanted to try it, like me, and didn't get a sample you may get some next month.

I found this out by contacting Dr.Lipp customer service to see if I could snag a sample since I didn't get one in my September box.

That is one sample I have dodged so far and I hope I never get. I don't like lanolin and I believe that product is 100% lanolin. 

 

[MissTrix]

Quote: Originally Posted by page5 /img/forum/go_quote.gif
  Quote: Originally Posted by jkfinl /img/forum/go_quote.gif

October spoiler....Dr.Lipp samples will be in October boxes, so if you wanted to try it, like me, and didn't get a sample you may get some next month.

I found this out by contacting Dr.Lipp customer service to see if I could snag a sample since I didn't get one in my September box.

That is one sample I have dodged so far and I hope I never get. I don't like lanolin and I believe that product is 100% lanolin. 


I don't want to ever get it either. I can't get past the name. LOL

 

[sparklesgirlxox]

I know some of you love the beauty protector items. I have tried them and go the shampoo and conditioner in my box this month and I don't see what all the fuss is about . They didn't go anything for my hair . My hair is so dry maybe nothing will help it. Anyone use anything that they love for really dry hair that they might want to recommend  /emoticons/[email protected] 2x" width="20" height="20" />     ?

 

[Moonittude]

I don't want to ever get it either. I can't get past the name. LOL

Glad to know it isn't just me!

 

[hindsighting]

Quote: Originally Posted by sparklesgirlxox /img/forum/go_quote.gif
  I know some of you love the beauty protector items. I have tried them and go the shampoo and conditioner in my box this month and I don't see what all the fuss is about . They didn't go anything for my hair . My hair is so dry maybe nothing will help it. Anyone use anything that they love for really dry hair that they might want to recommend  /emoticons/[email protected] 2x" width="20" height="20" />     ?
The Beauty Protector Spray is what most everyone loves. I love the spray and got the shampoo and conditioner in my box and hated both of them. I wouldn't let those be indicative of the spray!

 

[normajean2008]

Quote: Originally Posted by sparklesgirlxox /img/forum/go_quote.gif
  I know some of you love the beauty protector items. I have tried them and go the shampoo and conditioner in my box this month and I don't see what all the fuss is about . They didn't go anything for my hair . My hair is so dry maybe nothing will help it. Anyone use anything that they love for really dry hair that they might want to recommend  /emoticons/[email protected] 2x" width="20" height="20" />     ?

I have the Beauty Protector spray, but haven't sampled the shampoo/conditioner yet.

I have blonde, wavy, thin, baby-fine hair, and it gets super tangled and dry mid shaft down.  My favorite shampoo is Klorane chamomile shampoo, but it says it helps blonde hair, I don't know how it works on non-blonde?  I think it is just to get the gunk from water build up out of the blonde, cleansing should be same for all.

It moisturizes enough that I don't even need conditioner, without making my roots oily.  I have the matching conditioner and it actually feels like it makes my hair drier, lol.

My other favorite brand is Amika.  If I use just the shampoo and conditioner it still feels slightly dry on the ends.  So every time I use this I use the matching hair mask for a few minutes too.  Oh it makes the hair feel soft as silk!  If you haven't tried it I highly recommend getting a sample/travel kit with all three products to try!

I also like and recommend the 12 benefits spray.  It is thicker and more conditioning than the heat protectant sprays they've been sending out lately.

I haven't found anything that truly helps in the past for super dry hair.  The only other thing I've personally tried/can recommend is Castor Oil.  A couple teaspoons of cold pressed castor oil massaged into scalp/down the hair shaft, let it sit for a few hours to overnight, rinse out well with shampoo in the shower.  If you sleep with it in, put a towel over your pillow or wear a shower cap so it doesn't get your pillow case greasy.  I started this a few weeks ago, 2-3 times a week.  It helps the hair grow longer/faster/healthier, and it also moisturizes well.

 

[ButterflyGrl]

Quote: Originally Posted by hindsighting /img/forum/go_quote.gif
  The Beauty Protector Spray is what most everyone loves. I love the spray and got the shampoo and conditioner in my box and hated both of them. I wouldn't let those be indicative of the spray!

I too love the Beauty Protector Spray but didn't like the Shampoo and Conditioner. I can't really say I didn't like them, but I didn't see anything about them to justify the price. Definitely wouldn't buy, but was glad to try them.

 

[normajean2008]

Quote: Originally Posted by jkfinl /img/forum/go_quote.gif

October spoiler....Dr.Lipp samples will be in October boxes, so if you wanted to try it, like me, and didn't get a sample you may get some next month.

I found this out by contacting Dr.Lipp customer service to see if I could snag a sample since I didn't get one in my September box.

I really hope I don't get this next month!  So many people were raving about it a couple months ago that I decided I'd buy the full size to try it.  My lips always dry out from the a/c and heater at nights, so I thought I'd be great.  Yeah, not so much on me.  It smells bad to me, and feels greasy.  I'm sticking to my lemon lip balm or Pacifica chapstick.

 

[Elizabeth Mac]

Quote: Originally Posted by sparklesgirlxox /img/forum/go_quote.gif
  I know some of you love the beauty protector items. I have tried them and go the shampoo and conditioner in my box this month and I don't see what all the fuss is about . They didn't go anything for my hair . My hair is so dry maybe nothing will help it. Anyone use anything that they love for really dry hair that they might want to recommend  /emoticons/[email protected] 2x" width="20" height="20" />     ?

I also was not impressed with the Beauty Protector Shampoo or Conditioner.

I love Shu Uemura Moisture Velvet shampoo for my parched hair. No other shampoo I've tried has compared. I also add Moroccan Oil to my conditioner (I currently use Kerastase Lait Crystal, but wouldn't say I love it - still looking for that), and it makes my hair REALLY smooth! I also put the oil in my hair to tame the frizzies. I also like to use the Lush R&B hair moisturizer (sparingly). 

 

[LadyK]

Newbie question here.  What do the letters HG mean?  As in:  "this is my HG lipstick"  

 

[MUfiend]

Newbie question here.  What do the letters HG mean?  As in:  "this is my HG lipstick"  

Holy Grail - as in can't live without. /emoticons/[email protected] 2x" width="20" height="20" />. It took me a while to understand too.

 

[Jeaniney]

Quote: Originally Posted by LadyK /img/forum/go_quote.gif
  Newbie question here.  What do the letters HG mean?  As in:  "this is my HG lipstick"  

Holy Grail 

 

[ButterflyGrl]

Quote: Originally Posted by LadyK /img/forum/go_quote.gif
  Newbie question here.  What do the letters HG mean?  As in:  "this is my HG lipstick"

HG = holy grail as in your "go to" or be all and end all of that particular type of makeup. The one you replace BEFORE you run out because you cannot be without it!   /emoticons/[email protected] 2x" width="20" height="20" />