Birchbox September 2013

[quene8106]

Quote: Originally Posted by jannie135 /img/forum/go_quote.gif

Wow. I got the same response when I got a melted sample lol

so i guess they have a binder full of canned responses at their office, lol

 

[spmblueeyez]

Wow. I got the same response when I got a melted sample lol

Thats their "canned" response for broken/wrong color/otherwise not working items. I got that a few months ago when I had an issue with a product as well.

 

[ScopeIt]

I will say, the CS is one thing I really love about Sample Society and something that has inspired loyalty. They seem to have the freedom to address complaints as they individually see fit. Some people don't like that lack of uniformity, though, and sometimes complain about the relative fairness of various responses to the same issue.

 

[bellerenee]

Quote: Originally Posted by LadyK /img/forum/go_quote.gif
 
I think you will receive a September box.  There are "welcome boxes" which are collections of popular samples but they only go out for gift subscriptions.  My first box was late in the month too.  Hopefully they will load your box page.  (Like the glam room on Ipsy)  Then you can see what you are getting.  

I just started getting Ipsy bags and when I combine it with my BB subscription I get samples that cover just about everything.  I hope you like it!  

Thanks so much for your input. I keep checking for my box page update, but I'm really looking forward to anything I get. I'm not picky, which is why I'm the perfect sub box client!! 

 

[Charity1217]

Birchbox sends me a box full of glass shards and this is the response I get? "Less than perfect"? Really?! lain:

so i guess they have a binder full of canned responses at their office, lol

Just once I want then to admit to a mistake. I've noticed their responses (at least to me) say I'm sorry you're not happy... Or I'm sorry your disappointed. Like it's my fault. I didn't leave out my sample or cause it to leak or break. A simple "Miss Trix, I'm sorry your perfume broke. I'll let them know in the warehouse (or whatever) so they can pack them better. You shouldn't have to risk injury to get your items". Or something like that. Am I being to picky? For some reason this bugs me. I've had SS customer service tell me that another customer service rep was wrong and shouldn't have done what they did. I appreciated them taking responsibility for it.

 

[quene8106]

Quote: Originally Posted by Charity1217 /img/forum/go_quote.gif



Just once I want then to admit to a mistake. I've noticed their responses (at least to me) say I'm sorry you're not happy... Or I'm sorry your disappointed. Like it's my fault. I didn't leave out my sample or cause it to leak or break. A simple "Miss Trix, I'm sorry your perfume broke. I'll let them know in the warehouse (or whatever) so they can pack them better. You shouldn't have to risk injury to get your items". Or something like that. Am I being to picky? For some reason this bugs me. I've had SS customer service tell me that another customer service rep was wrong and shouldn't have done what they did. I appreciated them taking responsibility for it.

this! I wish that people would own up to their mistakes and tell them the exact course of action to resolve the problem. i can't stand vagueness and if you're giving me vague responses i will dig in harder to get a real response out of you. don't try me, lol.  i work in a call center and whenever someone complains about one of my colleagues, i apologize to the caller on my colleague's behalf, tell them I will talk to the person that made the error, and fix the problem on the spot.  i'm all about efficiency and keeping people happy. 

 

[sabinebyrne]

Quote: Originally Posted by MissTrix /img/forum/go_quote.gif
  Birchbox sends me a box full of glass shards and this is the response I get? "Less than perfect"? Really?! 

Considering how you could have gotten seriously hurt from the "less than perfect" sample, I'm kinda surprised they aren't falling all over themselves with apologies and phone calls.

 

[luckyme502]

I think all customer service has declined in the last 30 or so years, which is as far back as I can remember.

 

[lovepink]

I agree.  It is always sad how when I get good customer service it is so memorable because it happens so infrequently! ( at least for me, and I am a nice person and go out of my way to be nice to people in the service industy because I have been there before!)  I have personally made it a point when I get good customer service to send a note to the store or company thanking them and stating that I appreciated it.  It is easy to let people know when you get bad service that sometimes the good stuff falls on deaf or no ears.  So I try and do my part.   
 
Is there an October BB thread yet?  I saw Ipsy has one!  I am ready for fall!
 
Quote: Originally Posted by luckyme502 /img/forum/go_quote.gif

I think all customer service has declined in the last 30 or so years, which is as far back as I can remember.

 

[kira685]

Quote: Originally Posted by ddave /img/forum/go_quote.gif
 
Yeah I was wondering what people who received the foundation put down as their skin color. My profile has me down as light-medium but yeah that foundation card had the darkest 6 out of 18 shades. I emailed them about it since I know they can't please everyone but sending the darkest foundation colors to people who are listed as light or medium seems lazy. Why didn't they just send it to the people who have their skin tone listed as dark since they could actually use it? 

I do really love the rest of my box thought but I was interested in the foundation so it would've been nice to have a usable sample /emoticons/[email protected] 2x" width="20" height="20" />

I agree - I'm debating just testing the lightest one around the house one day so I can get a feel for the product before trying to get a sample from sephora in my shade

 

[lexxies22]

Wow, this is the first time since I've been with BB back in Nov. 2012 that my box was always ontime or arrive a day or two early. This one is one day late. It was supposed to arrive today and I have to wait until tomorrow. Interesting.

 

[tasertag]

so i guess they have a binder full of canned responses at their office, lol

at least they're being consistent?... LOL. I agree with everyone though. A little compassion goes a long way.

 

[quene8106]

Quote: Originally Posted by tasertag /img/forum/go_quote.gif


at least they're being consistent?... LOL. I agree with everyone though. A little compassion goes a long way.

yeah i suppose. i haven't seen a complaint with inconsistency on here in a while. ditto to the last sentence. that's why i posted the youtube link a few pages back about empathy. i'm always putting myself in the other person's shoes before i do something.

 

[jesemiaud]

Quote: Originally Posted by lexxies22 /img/forum/go_quote.gif

Wow, this is the first time since I've been with BB back in Nov. 2012 that my box was always ontime or arrive a day or two early. This one is one day late. It was supposed to arrive today and I have to wait until tomorrow. Interesting.

Yeah, this is the first time that I've gotten my boxes actually on the day I was supposed too. I've always gotten them two days earlier than that. Not this time, lol.

 

[quene8106]

Quote: Originally Posted by jesemiaud /img/forum/go_quote.gif
 
Yeah, this is the first time that I've gotten my boxes actually on the day I was supposed too. I've always gotten them two days earlier than that. Not this time, lol.

same here. i'm waiting on my 2nd box and i should get it tomorrow. it's still one state away.

 

[Moonittude]

I was so happy with myfirst to arrive box, that I forgot to even look for a golden ticket. My second box is due to arrive in two days. I'm psyched, because after I review it, I'll have enough points for a free wrap up. My second polish is another foxhunt, but that's okay, because I really like it. I'll also be sampling the sugarbomb (yay) yes to blueberries wipes (okay) and cc cream, plus the impossibly expensive face cream. I tried out the Amika dry shampoo spray, and love it, but comically sprayed myself in the face with it at first. My thought in that moment was remorse for wasted dry shampoo. It smells amazing!

 

[JLR594]

This is one of the best months since I subscribed August of last year.  I got box #20.  I went ahead and signed up for a second box and am hoping it will be a Sept. box.  

The Fox Hunt color is gorgeous.  It is the perfect fall color.

 

[page5]

Quote: Originally Posted by JLR594 /img/forum/go_quote.gif
  This is one of the best months since I subscribed August of last year.  I got box #20.  I went ahead and signed up for a second box and am hoping it will be a Sept. box.  

The Fox Hunt color is gorgeous.  It is the perfect fall color.

Ha ha, I just logged on to say how much I hate Fox Hunt   It is straight up ugly in my eyes. I have it on my toes today and so far the comments have been: "I liked the pink you had on before better" (hubby) and "wow, not loving that one mom" (daughter).    I'll be adding my daughter's polish to my trade list when we receive it. 

 

[AshJs3]

Just once I want then to admit to a mistake. I've noticed their responses (at least to me) say I'm sorry you're not happy... Or I'm sorry your disappointed. Like it's my fault. I didn't leave out my sample or cause it to leak or break. A simple "Miss Trix, I'm sorry your perfume broke. I'll let them know in the warehouse (or whatever) so they can pack them better. You shouldn't have to risk injury to get your items". Or something like that. Am I being to picky? For some reason this bugs me. I've had SS customer service tell me that another customer service rep was wrong and shouldn't have done what they did. I appreciated them taking responsibility for it.

I took a Business Writing 101 class in college and one of the most important things was NEVER admit fault. Using phrases like "Sorry you weren't happy" were extremely common. I forget exactly why but they ingrained it into us.

 

[jesemiaud]

Quote: Originally Posted by AshJs3 /img/forum/go_quote.gif
  Quote: Originally Posted by Charity1217 /img/forum/go_quote.gif


Just once I want then to admit to a mistake. I've noticed their responses (at least to me) say I'm sorry you're not happy... Or I'm sorry your disappointed. Like it's my fault. I didn't leave out my sample or cause it to leak or break. A simple "Miss Trix, I'm sorry your perfume broke. I'll let them know in the warehouse (or whatever) so they can pack them better. You shouldn't have to risk injury to get your items". Or something like that. Am I being to picky? For some reason this bugs me. I've had SS customer service tell me that another customer service rep was wrong and shouldn't have done what they did. I appreciated them taking responsibility for it.
I took a Business Writing 101 class in college and one of the most important things was NEVER admit fault. Using phrases like "Sorry you weren't happy" were extremely common. I forget exactly why but they ingrained it into us.
But that's just a shame. I am more likely to repurchase from companies who own up to their mistakes and make it right. What about the principle "the customer is always right?" (Not that I necessarily believe that). It only irritates me when there is a problem that's not my fault, yet the put it back on me with "sorry you're not happy". Well, duh! I'm not sure I've ever met anyone that would be happy with missing or broken items that they paid for.

  /end rant