Birchbox Promo Codes

[mascara117827]

Thanks.

This is my first call and I spoke with Kristina.

Unfortunately, she messed up my account! She cancelled my subscription (although she was not supposed to do that), she said she will give my 100 points back which did not happen. The $0.70 to be refunded still remains to be seen.

Now I have to resubscribe for May but I cannot use the code that I used in the cancelled order, well because she cancelled!

I am extremely disappointed. I will never call CS again. They act a bit slower through e-mail but at least they think before acting /emoticons/[email protected] 2x" width="20" height="20" />

Whoa. I wonder if asking for a supervisor would help. I've had them mess up so much via emails, I guess I'm pretty negative about the email route.

 

[pearldrop]

She did not even listen to what I was saying and she had an annoying attitude (interrupting, talking over me, assuming things I haven't even said etc) so I doubt asking for a supervisor would help.
I replied to the call summary e-mail to tell her about my disappointment, how she did not listen, and the chain of actions she took I did not even authorize including canceling my subscription.
I am seriously considering closing both my accounts if I do not hear an apology. This was an upsetting experience :/

 

[TippyAG]

She did not even listen to what I was saying and she had an annoying attitude (interrupting, talking over me, assuming things I haven't even said etc) so I doubt asking for a supervisor would help.

I replied to the call summary e-mail to tell her about my disappointment, how she did not listen, and the chain of actions she took I did not even authorize including canceling my subscription.

I am seriously considering closing both my accounts if I do not hear an apology. This was an upsetting experience :/

I've seen on here before that someone had a less than wonderful experience with cs and left comments like yours on the summary email. I believe they got back to her super quick and worked to resolve the issues.

 

[mascara117827]

She did not even listen to what I was saying and she had an annoying attitude (interrupting, talking over me, assuming things I haven't even said etc) so I doubt asking for a supervisor would help.

I replied to the call summary e-mail to tell her about my disappointment, how she did not listen, and the chain of actions she took I did not even authorize including canceling my subscription.

I am seriously considering closing both my accounts if I do not hear an apology. This was an upsetting experience :/

That really sucks. I'm sorry. That is the same issue I have with the emails (not reading them, condescending responses, etc). /emoticons/[email protected] 2x" width="20" height="20" />

 

[pearldrop]

That really sucks. I'm sorry. That is the same issue I have with the emails (not reading them, condescending responses, etc). /emoticons/[email protected] 2x" width="20" height="20" />

Aww thank you  :hugs3:

Still no reply, no resolution, and no refund /emoticons/[email protected] 2x" width="20" height="20" />

 

[pearldrop]

I received a call from Kristina's manager Madison today and she genuinely apologized for the rude behavior. She also promised to send me my April box tracking number when it ships out, since I won't be able to see it on my account. All is well now, it is good to know that rudeness was not the new norm and it was just an exception.
Thank you for your sympathy, this hug is for all of you  :hugs3:

 

[Geek2]

There is a new code for a Juicy Beauty Green Apple kit with $25+ purchase with a code JBSAMPLER in the bonus shop.

 

[artemiss]

Same here!

I added something else to my cart, went through almost all of the checkout process (selected pay with points, etc) and then went back to the cart and removed that other item and then it showed my balance as zero and the 100 points paying for the subscription. I wasn't even trying to do this, I just was interested to see if it would let me put the order through and it did so nothing changes and now I have an April box (I had canceled this account) and Ace status and my 100 points from GAP10!

In fact, I can't even USE my points if I have a sub in my cart..anyone else having that problem?

 

[biancardi]

BBJETBLUE15 - gets you 15% off - this worked for me today /emoticons/[email protected] 2x" width="20" height="20" />

 

[Jay.Aitch.Gee]

thanks @@biancardi - I just used that BBJETBLUE15 code, plus $40 in points - final cost of my order came to 80 cents!! /emoticons/[email protected] 2x" width="20" height="20" />

 

[Sunfish]

beautyblender® double

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$28.95

Ordered: 1

$28.95

Spend $35, get a free Mystery Sample Pack

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$10.00

Ordered: 1

$10.00

BAGGU® Duck Bag

Color

Sailor Stripe

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$26.00

Ordered: 1

$26.00

Subtotal $64.95

Shipping & Handling $0.00

Discount (20% Off For You, TAKEOFF20, Free Sample Pack with $35+ Purchase) -$20.99

400 reward points -$40.00

Grand Total $3.96

Figured it was time for me to give the "real" beauty blender a go - & it's a less crazy price (even pre discounts & points) than the typical $20 @ Sephora.

Been eyeing the Baggu Duck bag for ages. Went back & forth between the striped & the solid navy a million times but went for the striped in the end, figuring it's a bit more unique but will still go w/ a lot.

white/ ivory bags usually scare me a bit - in terms of how easily they get dirty - but knowing it's machine washable (woohoo!) makes that much less of an issue, if any.

 

[sweetharlot]

Been eyeing the Baggu Duck bag for ages. Went back & forth between the striped & the solid navy a million times but went for the striped in the end, figuring it's a bit more unique but will still go w/ a lot.white/ ivory bags usually scare me a bit - in terms of how easily they get dirty - but knowing it's machine washable (woohoo!) makes that much less of an issue, if any.

I've been using mine almost daily to bring stuff to work and it still looks great - it's been over a year and a half! I actually bought another one a few months back when I had excess points and a good promo!

 

[bridgigolf]

I just tried the JILLIAN code from a couple pages back, and it does not work any longer.

the GAP10 code still does work, and i was able to re-subscribe for 100 points.

 

[pearldrop]

In fact, I can't even USE my points if I have a sub in my cart..anyone else having that problem?

Birchbox CS told me that there is a glitch in the system and they actually cancel the subscription automatically if it is paid with points. So, I guess they fixed the problem.

 

[sweetharlot]

Birchbox CS told me that there is a glitch in the system and they actually cancel the subscription automatically if it is paid with points. So, I guess they fixed the problem.

I got the April box with points.

Gap10 doesn't seem to work any longer.

 

[pearldrop]

I got the April box with points.

Gap10 doesn't seem to work any longer.

I think you are lucky.

They messed up my subscription big time, double charged, canceled the subscription purchased with points without permission. When supervisor called to apologize for the rude CS person I dealt with on the phone, she stressed many times that they are canceling the subs paid with points since they need the amount to rebill. I think it's best if you keep an eye on your credit card activities around the 1st of next month to avoid extra charges or any missing charge.

That's weird. GAP10 is supposed to expire on 05/18/2015. Did you use it before? You can use it only once, the next time you try it does not go through.

 

[sweetharlot]

I think you are lucky.

They messed up my subscription big time, double charged, canceled the subscription purchased with points without permission. When supervisor called to apologize for the rude CS person I dealt with on the phone, she stressed many times that they are canceling the subs paid with points since they need the amount to rebill. I think it's best if you keep an eye on your credit card activities around the 1st of next month to avoid extra charges or any missing charge.

That's weird. GAP10 is supposed to expire on 05/18/2015. Did you use it before? You can use it only once, the next time you try it does not go through.

I think they say whatever they want/need to at the time and it may or may not be true. I know people have been told different things in the past about various issues. I don't see a way of how they can charge me for April after the fact. The order was accepted and my box has shipped. I did cancel that sub anyway since literally the only reason I even kept it on for April was because it let me pay for it in points, otherwise I would have canceled it after March. I came here to post that it let me do that because I thought maybe the rules had changed and then I saw someone else saying they paid in points too. Guess I was lucky but it was their system that allowed it, so I feel they have no right to cancel on people who paid with points anyway. It sucks they messed yours up so bad, I don't think that's right at all!!

Regarding gap10, I tried on an account that hadn't used it yet and I tried without even signing up an account (not being logged in to any of my accounts) and it said it wasn't valid. I did see that expiration so I thought it was weird. I just tried again and it also said it wasn't valid. /emoticons/[email protected] 2x" width="20" height="20" />

 

[pearldrop]

Do we have a % off code for less than $35? (mobile20, welcome15, takeoff20 don't work)

 

[biancardi]

nothing seems to work right now /emoticons/[email protected] 2x" width="20" height="20" /> I tried a bunch of them yesterday and nada..

 

[sweetharlot]

nothing seems to work right now /emoticons/[email protected] 2x" width="20" height="20" /> I tried a bunch of them yesterday and nada..

Yeah, I think all that works right now is BBJETBLUE15 for 15% off $50+. As soon as we get a 20%+ one for $35+ or less I'm ordering!

EDIT: Just now on the BB site there was a banner stating that all Liz Earle products are 20% off 'for 24 hours' with code SHOPLIZEARLE not sure when that started/how much time is left but if you're looking to get Liz Earle products you can get that 20% off evidently.