Package processed by local post office[/color] JERSEY CITY, NJ [/TR] [TR] 12 Oct 2012 14:52
Shipment Acceptance at PO JERSEY CITY, NJ [/TR] [TR] 11 Oct 2012 13:29
Shipment Info Received by Post Office SPRINGFIELD, MA [/TR] [/TD][/size] [/TR] [TR]
[TD] [/TD] [/TR] Â I finally got around to calling about this. I spoke with Crystal (sp?) at Birchbox. She said my mothers box was never in MA it was just scanned there. No reason given for the box going to New Jersey. It has never done that before. All my boxes since June go straight from Edgewood, NY to Auburn, WA then to Eugene. Her boxes as well. She said the projected delivery date of October 15th is only for UPS Mail Innovations (not real UPS) to give the box to the USPS. She was snippy and rude. I was just trying to figure it out for my mom, who was upset her box was late. I explained that I have always gotten my box within one day of the projected delivery date and it was my understanding that, that was how it worked because another Birchbox employee had explained it that way. Her response was that the girl must have been new but sorry Birchbox is not involved after it leaves the office. I get that, logistics is not their job. Being polite to their customers is though. I have worked in several different customer service jobs, I worked my way through college that way. I would never blame the customer and another of the companies employees. A polite, 'I am sorry you were given incorrect information, here is the way it is' was all I was looking for. Dear Birchbox, Stop training your employees to think its okay to be dicks. That is all. Crystal