Birchbox October 2012

[gemstone]

Originally Posted by emmakey9 /img/forum/go_quote.gif

My Essie is a purple color called No More Film from the Spring Resort collection. Definitely NOT a Fall collection color.

I just looked up this color, and even though it is part of the spring collection, the deep and rich purple feels WAY more fall to me.  They also never said anything about them being "fall" colors but "goop picks" colors.

It might jus to me, but I do not care about seasonal colors AT ALL.  I wear what colors I am in the mood for no matter the season, excluding maybe black in the summer only because of the heat.

 

[zadidoll]

Thanks ladies. I just couldn't remember where it came from since I didn't blog about it that month. Like I said, I have four and haven't used any of the lip glosses. I wonder what size Birchbox sent out... it's 0.008 oz then it's the same size as in The Look Bag (which was $10 at the time) so I don't get why Birchbox only sent out one color while TLB sent out four.

 

[kawaiimeows]

Originally Posted by zadidoll /img/forum/go_quote.gif

Thanks ladies. I just couldn't remember where it came from since I didn't blog about it that month. Like I said, I have four and haven't used any of the lip glosses. I wonder what size Birchbox sent out... it's 0.008 oz then it's the same size as in The Look Bag (which was $10 at the time) so I don't get why Birchbox only sent out one color while TLB sent out four.

yup, i just checked my tube and its .008oz

 

[ashleyanner]

Originally Posted by zadidoll /img/forum/go_quote.gif

Thanks ladies. I just couldn't remember where it came from since I didn't blog about it that month. Like I said, I have four and haven't used any of the lip glosses. I wonder what size Birchbox sent out... it's 0.008 oz then it's the same size as in The Look Bag (which was $10 at the time) so I don't get why Birchbox only sent out one color while TLB sent out four.

Probably the same reason (at least I think) they sent out the Blender Cleanser to those who have yet to receive the actual Beauty Blender.  To beef up their stock and use the individual items as one sample, instead of sending items meant to be together...together.

 

[kawaiimeows]

if my math is correct, the value of box #1 is about $31.68

 

[emmakey9]

Originally Posted by gemstone /img/forum/go_quote.gif

I just looked up this color, and even though it is part of the spring collection, the deep and rich purple feels WAY more fall to me.  They also never said anything about them being "fall" colors but "goop picks" colors.

It might jus to me, but I do not care about seasonal colors AT ALL.  I wear what colors I am in the mood for no matter the season, excluding maybe black in the summer only because of the heat.

Yeah, I really don't care either. I rarely polish my nails anyway so I should probably just trade it! I guess I mistakenly thought it was supposed to be one of the Fall Collection colors, and I may be wrong but I believe some of them are (the burgundy color, grayish/green color).

 

[messjess18]

Originally Posted by Kyuu /img/forum/go_quote.gif


We say this every month.

And then we're angry and disappointed again.

I hate to say it, but this is so true.... /emoticons/[email protected] 2x" width="20" height="20" />

 

[emmakey9]

Originally Posted by kawaiimeows /img/forum/go_quote.gif

if my math is correct, the value of box #1 is about $31.68

I just figured up box #2 to be about $33. The 5ml of Joanna Vargus serum is worth close to $15 alone!

 

[emmakey9]

Originally Posted by gemstone /img/forum/go_quote.gif

I just looked up this color, and even though it is part of the spring collection, the deep and rich purple feels WAY more fall to me.  They also never said anything about them being "fall" colors but "goop picks" colors.

It might jus to me, but I do not care about seasonal colors AT ALL.  I wear what colors I am in the mood for no matter the season, excluding maybe black in the summer only because of the heat.

Actually, I just looked at my box page and it does say "Essie fall picks nail polish" which links to 6 "fall" colors. Again, I don't care, just makes me wonder where these old colors came from.

 

[meetcutecrystal]

Date/Time
Event Name
Location
13 Oct 2012 03:13 Package processed by local post office
JERSEY CITY, NJ 12 Oct 2012 14:52 Shipment Acceptance at PO
JERSEY CITY, NJ 11 Oct 2012 13:29 Shipment Info Received by Post Office
SPRINGFIELD, MA
Date
Description
Location
Oct 12 2012 Package transferred to Post Office NEW JERSEY, NJ Oct 11 2012 Ready for post office entry Edgewood, NY Oct 11 2012 Package processed by Mail Innovations Edgewood, NY Oct 10 2012 Package received for processing Edgewood, NY

 I finally got around to calling about this. I spoke with Crystal (sp?) at Birchbox. She said my mothers box was never in MA it was just scanned there. No reason given for the box going to New Jersey. It has never done that before. All my boxes since June go straight from Edgewood, NY to Auburn, WA then to Eugene. Her boxes as well. She said the projected delivery date of October 15th is only for UPS Mail Innovations (not real UPS) to give the box to the USPS. She was snippy and rude. I was just trying to figure it out for my mom, who was upset her box was late.

I explained that I have always gotten my box within one day of the projected delivery date and it was my understanding that, that was how it worked because another Birchbox employee had explained it that way. Her response was that the girl must have been new but sorry Birchbox is not involved after it leaves the office. I get that, logistics is not their job. Being polite to their customers is though. I have worked in several different customer service jobs, I worked my way through college that way. I would never blame the customer and another of the companies employees. A polite, 'I am sorry you were given incorrect information, here is the way it is' was all I was looking for.

Dear Birchbox,

Stop training your employees to think its okay to be dicks. That is all.

Crystal

 

[kawaiimeows]

Originally Posted by emmakey9 /img/forum/go_quote.gif


Actually, I just looked at my box page and it does say "Essie fall picks nail polish" which links to 6 "fall" colors. Again, I don't care, just makes me wonder where these old colors came from.

it does really seem like they just got leftover stock from essie and then they put the words "fall" and "goop" on it. since some of them (the pinks/nudes) aren't very fall imo.

 

[gypsiemagic]

I'm sorry, but I don't think you understand the big picture. There is more labor than simply making the elastics (tie/cut). That seller is also taking time to take pictures, upload pictures, organize a shop on etsy, handle sales inquiries, email/package/ship... If that is how she is making a living, it's not highway robbery at all. It's your choice to pay for something or not. If you prefer to make your own, good for you for saving some money. Many people are happy to pay for someone else to do the work; their time is worth that extra 40 cents. If she charged at cost, she would effectively be paying you to take her product.

I get it, youre the white knight here crusading for the retail industry. Please don't bother "educating" me about business practices, I fully understand basic business practices. My point is that this specific product: fucking elastic trim tied into a knot Really isn't a piece of craftmanship worth paying the exorbitant prices that everybody charges for them. The markup is stupid expensive on any of the pre-made ones. All the mindless retail drones appreciate you sticking up for them. Cheers

 

[Steffi]

My box FINALLY arrived.  I got box 2, at least the Luna Bar is the lemon zest one that I've heard people liked and not something raspberry(allergic to raspberry).  I got the Essie in Carry On, which is good because I didn't need another Fair Game(already own one).  Overall, definitely not the worst box(plus I got nail polish yay!)

 

[zadidoll]

Originally Posted by meetcutecrystal /img/forum/go_quote.gif

Date/Time
Event Name
Location
13 Oct 2012 03:13 Package processed by local post office
JERSEY CITY, NJ 12 Oct 2012 14:52 Shipment Acceptance at PO
JERSEY CITY, NJ 11 Oct 2012 13:29 Shipment Info Received by Post Office
SPRINGFIELD, MA
Date
Description
Location
Oct 12 2012 Package transferred to Post Office NEW JERSEY, NJ Oct 11 2012 Ready for post office entry Edgewood, NY Oct 11 2012 Package processed by Mail Innovations Edgewood, NY Oct 10 2012 Package received for processing Edgewood, NY

 I finally got around to calling about this. I spoke with Crystal (sp?) at Birchbox. She said my mothers box was never in MA it was just scanned there. No reason given for the box going to New Jersey. It has never done that before. All my boxes since June go straight from Edgewood, NY to Auburn, WA then to Eugene. Her boxes as well. She said the projected delivery date of October 15th is only for UPS Mail Innovations (not real UPS) to give the box to the USPS. She was snippy and rude. I was just trying to figure it out for my mom, who was upset her box was late.

I explained that I have always gotten my box within one day of the projected delivery date and it was my understanding that, that was how it worked because another Birchbox employee had explained it that way. Her response was that the girl must have been new but sorry Birchbox is not involved after it leaves the office. I get that, logistics is not their job. Being polite to their customers is though. I have worked in several different customer service jobs, I worked my way through college that way. I would never blame the customer and another of the companies employees. A polite, 'I am sorry you were given incorrect information, here is the way it is' was all I was looking for.

Dear Birchbox,

Stop training your employees to think its okay to be dicks. That is all.

Crystal

Her name is indeed Crystal. I prefer Paulina but have interacted with Molly a few times. My own emails which contradicts what Crystal told you.

[SIZE=9pt]Anastasia, Oct 15 11:32 am (EDT): [/SIZE]

[SIZE=9pt]Hi ,[/SIZE]

[SIZE=9pt]So sorry, just so this second email. When you receive the "your box has shipped" email. That is when your box has left our warehouse. The first date you see on your tracking is the day it reached UPS mail inovations. [/SIZE]

[SIZE=9pt]Please let me know if you have any other questions.[/SIZE]

[SIZE=9pt]xo[/SIZE]

[SIZE=9pt]Anastasia[/SIZE]

Birchbox Operations Associate

230 Park Avenue S. 

New York, NY 10003

877-487-7272

[SIZE=9pt]me, Oct 12 11:04 am (EDT):[/SIZE]

[SIZE=9pt]Second time for October that one of my tracking #s hasn’t updated with 48 hours of it being sent to me. What in the world is going on at the warehouse? Normally, and having had BB for well over a 18 months now, doing spoilers and keeping track of my boxes for my blog reader I know that when something like this shows up it typically means the box hasn’t left the warehouse yet. Once the box leaves the warehouse the tracking updates. So how delayed is my box going to be for my woman’s box? It’s 11 AM right now on the East Coast which means if it leaves the warehouse before 2 PM then I should see it by next week (between the 17th and 20th) but if the box doesn’t leave the warehouse until after 2 PM then the box won’t ship from the warehouse until Monday which means my box won’t arrive until the following week (between the 22nd and 26th). To me that’s not acceptable since it means from the time I paid (on or before October 1) to the time I get the box it’s almost a month. [/SIZE]

[SIZE=9pt]The hubby’s man’s box was delayed a week. I know it’s not your fault since you work customer service but whatever is going at the warehouse needs to be corrected and corrected soon.[/SIZE]

[SIZE=9pt]Tracking information for this piece is unavailable at this time. Tracking may take 24-48 hours after your mail piece has shipped. Please check back at a later time for additional information. [/SIZE]

[SIZE=9pt]If tracking is unavailable after 3 days, please contact your shipper.[/SIZE]

Date
Description
Location
Oct 13 2012 Package transferred to dest MI facility Edgewood, NY Oct 12 2012 Package processed by Mail Innovations Edgewood, NY Oct 12 2012 Package received for processing Edgewood, NY
So since I received the tracking on October 10 and according to Anastasia my box left their warehouse on October 10 so why did it take TWO DAYS for it to arrive at UPS Mail Innovations? My tracking didn't update until the 14th (Sunday).

 

[pinkdiamonds]

I got box #1 and am very happy with it. The lip gloss is pretty amazing - not sticky and a very nice sheer color.

 

[soccerkidtlk]

So birchbox finally decided to email me about about the whole getting the shipping information monday and it never updating and still hasn't. Basically their only response was oops your boxes tracking info didn't get put into the system.. You'll get it soon. Really???? I'll get it soon? Why wasn't my box scanned into the system? 

 

[Tabasc]

Originally Posted by emmakey9 /img/forum/go_quote.gif


I just figured up box #2 to be about $33. The 5ml of Joanna Vargus serum is worth close to $15 alone!

It's funny - how subjective what we want/value is.  I just received box 2 and was so not psyched (I hate to complain, I usually really love my boxes - they are always worth at least the $10 and introduce me to new things) because I have a million lip balms and nail polishes in this color (size matters).  It didn't even occur to me it was worth 3x what I paid.  

If anyone is interested in a trade let me know.  (I find the trade forum overwhelming - I would like a BB only trade forum - or a BB of the same month or just a few month forum.)

 

[alphaloria]

Originally Posted by zadidoll /img/forum/go_quote.gif

Thanks ladies. I just couldn't remember where it came from since I didn't blog about it that month. Like I said, I have four and haven't used any of the lip glosses. I wonder what size Birchbox sent out... it's 0.008 oz then it's the same size as in The Look Bag (which was $10 at the time) so I don't get why Birchbox only sent out one color while TLB sent out four.

Quote:

Originally Posted by ashleyanner /img/forum/go_quote.gif

Probably the same reason (at least I think) they sent out the Blender Cleanser to those who have yet to receive the actual Beauty Blender.  To beef up their stock and use the individual items as one sample, instead of sending items meant to be together...together.


Glymm sent the same single-gloss samples in August. It looks like the samples were packaged to be sent as singles (Glymm, BB) and four-packs (Look Bag).

I really don't think BB employees were tearing open boxes and putting single glosses on cards.

 

[SeptEllis]

Box #23 showed up today! Felt like it took forever to get here. It's a nice pick-me-up after the long day I'm having... /emoticons/[email protected] 2x" width="20" height="20" />



The Mary-Lou Manizer is so freakin' cute! I really like my box... beats the Goop one I got earlier, even though that wasn't that bad. 

 

[queenofperil]

Originally Posted by gypsiemagic /img/forum/go_quote.gif
 fucking elastic trim tied into a knot

That made me laugh.