Birchbox October 2012

[prachisrk]

I'm getting Box 3 and it is at my local post office so it should be here in a few hours. Will upload photos once I get it. 

 

[nicepenguins]

Originally Posted by jannie135 /img/forum/go_quote.gif


LoL I know what you mean!!!! I work at Godiva... overpriced chocolate. You should hear people complain about our prices. I have to smile and put up with it, when I just wanna say, "SORRY BUT I DON'T CARE! I'M NOT MAKING YOU BUY IT! IF IT'S SO MUCH CHEAPER TO MAKE IT YOURSELF I'M NOT GOING TO STOP YOU!!!!!!"

I hate retail /emoticons/[email protected] 2x" width="20" height="20" />

Also, what do they think, that you're the one who invents all of the prices? In a chain store? "Oh yeah, let me just give you a box of chocolate for free because you're so awesome with your whining and complaining." 

I had a student (I'm a professor) come in to my office the other day and when I asked her how things were going, she said, "the class is too long! I wish it were 15 minutes shorter! Why don't you teach a shorter version?" Seriously? Like I get to set the schedule for the entire university? Could you not tell time when you registered for the class? Ugh. This is why I need a cute birchbox this month! /emoticons/[email protected] 2x" width="20" height="20" /> 

 

[katie danielle]

Originally Posted by mermaidly /img/forum/go_quote.gif

On an unrelated note, does anyone know if they're doing the Plus Two Sample Pack thing again for October? I'd never buy it alone, but I really liked getting some extra free stuff when I ordered full-size products.

I'm not sure I understand the Plus Two sample pack. I thought it was $10 for pre-matched pairs of samples from the current box. How are people getting them for free with a purchase of a full-size product?

 

[WanderlustinWA]

Originally Posted by katie danielle /img/forum/go_quote.gif

I'm not sure I understand the Plus Two sample pack. I thought it was $10 for pre-matched pairs of samples from the current box. How are people getting them for free with a purchase of a full-size product?

If you spend $25 or more, you can add a Plus Two pack to your order and it will be free.  It's kind of a Sephora rip-off, but I love it!

 

[jannie135]

Originally Posted by nicepenguins /img/forum/go_quote.gif

Also, what do they think, that you're the one who invents all of the prices? In a chain store? "Oh yeah, let me just give you a box of chocolate for free because you're so awesome with your whining and complaining." 

I had a student (I'm a professor) come in to my office the other day and when I asked her how things were going, she said, "the class is too long! I wish it were 15 minutes shorter! Why don't you teach a shorter version?" Seriously? Like I get to set the schedule for the entire university? Could you not tell time when you registered for the class? Ugh. This is why I need a cute birchbox this month! /emoticons/[email protected] 2x" width="20" height="20" /> 

YES! Some people are so rude. They'll walk in on their cellphones and mouth to me "Hey you got samples?" 

It's called sampling to sell, so unless you're ready to hear my spiel, then I don't feel like giving you one just because you needed something sweet after lunch. Do we look like Costco to you? We're a retail store not a sample kiosk.

Or the people who will beg me for a discount. This is a corporate run store that I don't own. There is no magic discount button! You have to spend $600 to get an automatic 5% discount. If you would like to get a discount pay attention to your email or fliers and bring them in when they're running. And no I can't add an extra strawberry to your order!

Why should I get written up or fired because you're greedy?

This is why I need a birchbox. LOL keeps me happy /emoticons/[email protected] 2x" width="20" height="20" />

 

[spmblueeyez]

Originally Posted by Snow24 /img/forum/go_quote.gif

My page updated and show box 24, but I still haven't received my shipping notice. This happens every month to me. My card is always up to date and they charge it on the 1st or 2nd.

Is it just me or do others West Coast have delayed shipping problems?

I ALWAYS have to wait for my boxes, they never ship near the beginning like everyone else's. I have 2 boxes coming this month, both have updated on the page as of last wednesday, and tracking numbers have been in account settings since wednesday, but no shipping emails. Today, my CRAP (goop) box is actually showing in the tracking system, expected delivery 19th, (still no email) which is funny because that account was charged a day after my second account, which still doesn't show up in the tracking system.  I live in Idaho, like I said, I NEVER get my boxes till the last couple weeks of the month. Both my Myglams (Ipsy) should be in my mailbox when I get home though /emoticons/[email protected] 2x" width="20" height="20" />

 

[mb214]

So, Birchbox responded to my complaint over very "undeluxe" sized samples. I had box 11 with the flower lip gloss and foil face transformation packets. I told them they could hardly claim to provide deluxe sized samples when they are providing samples equivalent to those given for free by Sephora. 

Somewhat interesting (yet disappointing response)

From Birchbox:

The idea behind our business is that you get to try an amazing array of products before you consider buying them. We always strive to send our members products that they'll love, but we are also happy to know we are fulfilling our goal of helping you navigate through the cluttered beauty world to suss out products. This is part of the inherent value of your $10 subscription.

With Birchbox you are also paying for a service. The value of your membership is that you don't have to navigate through the aisles, find the products you want to sample, and do all this while feeling pressured to purchase a full-size product. For the customers who do have a makeup counter nearby, we are thrilled to provide you with access to new and exciting brands that you won't find there.

 

[Celestemel]

Originally Posted by mb214 /img/forum/go_quote.gif

With Birchbox you are also paying for a service. The value of your membership is that you don't have to navigate through the aisles, find the products you want to sample, and do all this while feeling pressured to purchase a full-size product. For the customers who do have a makeup counter nearby, we are thrilled to provide you with access to new and exciting brands that you won't find there.

Yanno, that's kind of a lame answer that they provide this service. Yes, it's kind of true but, darn, they do boast about the size of their samples. Last month, I had a less than interesting box so it was a make or break moment for the October box. 

 

[xiehan]

The idea behind our business is that you get to try an amazing array of products before you consider buying them. We always strive to send our members products that they'll love, but we are also happy to know we are fulfilling our goal of helping you navigate through the cluttered beauty world to suss out products. This is part of the inherent value of your $10 subscription.

Wait... so you e-mailed them to say that you believe that they HAVEN'T been providing the service that you signed up and paid for, and THAT is their response (with emphasis on the bolded line)?? That seems incredibly f'ed up to me. The whole e-mail basically says to me, "We don't care that you're unhappy, we think we've been doing a very good job."

 

[mjkdior713]

Originally Posted by mb214 /img/forum/go_quote.gif


The idea behind our business is that you get to try an amazing array of products before you consider buying them. We always strive to send our members products that they'll love, but we are also happy to know we are fulfilling our goal of helping you navigate through the cluttered beauty world to suss out products. This is part of the inherent value of your $10 subscription.

With Birchbox you are also paying for a service. The value of your membership is that you don't have to navigate through the aisles, find the products you want to sample, and do all this while feeling pressured to purchase a full-size product. For the customers who do have a makeup counter nearby, we are thrilled to provide you with access to new and exciting brands that you won't find there.

That in no way addressed your concern.

 

[prachisrk]

That is such a witchy response. Honestly if they advertised their service as this I would not subscribe. I would rather go navigate through aisles where people are nicer.

Originally Posted by mb214 /img/forum/go_quote.gif

The idea behind our business is that you get to try an amazing array of products before you consider buying them. We always strive to send our members products that they'll love, but we are also happy to know we are fulfilling our goal of helping you navigate through the cluttered beauty world to suss out products. This is part of the inherent value of your $10 subscription.

With Birchbox you are also paying for a service. The value of your membership is that you don't have to navigate through the aisles, find the products you want to sample, and do all this while feeling pressured to purchase a full-size product. For the customers who do have a makeup counter nearby, we are thrilled to provide you with access to new and exciting brands that you won't find there.

 

[mb214]

I'm glad other people share my reaction

Had I known Birchbox is a convenience service, which merely saves us "the hassle" of going to Sephora I would think twice before shelling out $100 bucks

 

[deactivateduser232015]

Originally Posted by prachisrk /img/forum/go_quote.gif

That is such a witchy response. Honestly if they advertised their service as this I would not subscribe. I would rather go navigate through aisles where people are nicer.

Originally Posted by mb214 /img/forum/go_quote.gif

I'm glad other people share my reaction

Had I known Birchbox is a convenience service, which merely saves us "the hassle" of going to Sephora I would think twice before shelling out $100 bucks

You should post their CS response on their facebook and tell them that exactly. I do get more stressed out trying stuff out at Sephora because I don't necessarily know what I want, but at least the sales reps are always super polite to me and answer all my questions and let me try on lots of things FOR FREE

I just called to talk to CS and it went to vm too. It's probably lunch hour so I'm going to call back until I get though.

 

[quene8106]

Originally Posted by mb214 /img/forum/go_quote.gif

So, Birchbox responded to my complaint over very "undeluxe" sized samples. I had box 11 with the flower lip gloss and foil face transformation packets. I told them they could hardly claim to provide deluxe sized samples when they are providing samples equivalent to those given for free by Sephora. 

Somewhat interesting (yet disappointing response)

From Birchbox:

The idea behind our business is that you get to try an amazing array of products before you consider buying them. We always strive to send our members products that they'll love, but we are also happy to know we are fulfilling our goal of helping you navigate through the cluttered beauty world to suss out products. This is part of the inherent value of your $10 subscription.

With Birchbox you are also paying for a service. The value of your membership is that you don't have to navigate through the aisles, find the products you want to sample, and do all this while feeling pressured to purchase a full-size product. For the customers who do have a makeup counter nearby, we are thrilled to provide you with access to new and exciting brands that you won't find there.

and not a single f!ck was given by birchbox...

 

[kawaiimeows]

Originally Posted by mb214 /img/forum/go_quote.gif

So, Birchbox responded to my complaint over very "undeluxe" sized samples. I had box 11 with the flower lip gloss and foil face transformation packets. I told them they could hardly claim to provide deluxe sized samples when they are providing samples equivalent to those given for free by Sephora. 

Somewhat interesting (yet disappointing response)

From Birchbox:

The idea behind our business is that you get to try an amazing array of products before you consider buying them. We always strive to send our members products that they'll love, but we are also happy to know we are fulfilling our goal of helping you navigate through the cluttered beauty world to suss out products. This is part of the inherent value of your $10 subscription.

With Birchbox you are also paying for a service. The value of your membership is that you don't have to navigate through the aisles, find the products you want to sample, and do all this while feeling pressured to purchase a full-size product. For the customers who do have a makeup counter nearby, we are thrilled to provide you with access to new and exciting brands that you won't find there.

that has to be the worst response to a customer complaint i've seen. they should be embarrassed.

it almost seems like they're admitting that they're giving out sephora type samples without the hassle of going to sephora.

 

[calexxia]

Well, at least they haven't tried (yet) to say, "Well, the sizes may not be deluxe, but the products are, therefore, we're holding up our end of the bargain by providing deluxe samples"

 

[heatwebb000]

I cant find the Plus Two sample pack can someone give me a link

 

[heatwebb000]

Originally Posted by heatwebb000 /img/forum/go_quote.gif

I started with BB in Aug and got what I consider a really good box loved it so in Sept i got another sub.  Then this month I obted in for the goop box for one of my accounts and not for the other.  The first one came in and honestly I feel like I only got three items.  One food is not beauty and I already own the Orofluido the miracle kin transformer is in freaking foil packets so really thats not counting it as an item as you can get it for free.  Then I got the lip gloss its to little to actually use and the DDF so really I feel like I got maybe two items it is sad.  So I write BB about how unhappy I am. So I reply

"Hi Heather,

Thank you for reaching out and I'm sorry to hear you were unhappy with the contents of your box this month.

While we always want everyone's Birchbox to be equal, it is hard for our subscribers to always perceive them as equal when everyone receives different items. We want to cater to everyone's Beauty Profile, while taking into consideration their preferences and sample history with us. This can cause quite a bit of differences in one Birchbox to another comparatively every month.

An item that you may have coveted from someone else's box may very well be yours next month (and vice versa). We hope you understand that we try to make this as fair, and as equal as possible every single month.

Please note that the product food item you received was your monthly extra! It fit perfectly with our GOOP theme this month and we thought it would be a nice addition to your beauty samples. Extras are in addition to the 4-5 samples you are promised each month and are by no means meant to replace them!

You also definitely should have gotten a 3 month 20% off code! If you would like to take advantage of this code on an order please give us a all at 877-487-7272 and we will place the order over the phone with the discount.

The only customers that receive welcome boxes are ones that were given a subscription as a gift, not our re-billable subscribers.

Please let me know if you have any questions.

xo

Anastasia

Birchbox Operations Associate"

So I reply I got a auto response 

Thank you for your reply. The photos on your site show deluxe samples in those boxes and what we get in no way equals those photos. I feel like I was mislead about the quality and size of the samples. Nowhere are pictures of foil packets that are free at sephora shown or free perfume samples. These are not deluxe samples. Food and plastic bags are not beauty samples. 

At this point unless something can done I will be canceling my sub. When I went to do so online it said to give u a chance to make it right including reshipping which is why I requested box 25. Please let me know what BB is willing to do for another chance.

I got a auto response and we will see where this goes honestly I think they are putting food and candles in the boxes to take up space.

so my response from BB is this

"Hi Heather,

Thanks for being back in touch. I'm so sorry you felt this was misleading.

We definitely understand that sample impression is important and we always strive to give you an appropriate amount of product. We know that this is the only way to make a valid decision as to whether it's a product you would purchase in full-size in the future. I know your concern completely, and I will be sure to pass this along to our Beauty Partnership Team so that they are aware of how this sample was received.

If you feel this service is not for you, you cam cancel at any time. Please let me know if you need any further assistance.

xo

Anastasia

Birchbox Operations Associate

"

 

[heatwebb000]

Originally Posted by heatwebb000 /img/forum/go_quote.gif

so my response from BB is this

"Hi Heather,

Thanks for being back in touch. I'm so sorry you felt this was misleading.

We definitely understand that sample impression is important and we always strive to give you an appropriate amount of product. We know that this is the only way to make a valid decision as to whether it's a product you would purchase in full-size in the future. I know your concern completely, and I will be sure to pass this along to our Beauty Partnership Team so that they are aware of how this sample was received.

If you feel this service is not for you, you cam cancel at any time. Please let me know if you need any further assistance.

xo

Anastasia

Birchbox Operations Associate

"

You're leaving us? Oh no! We're bummed that you are thinking about canceling. We'd love to keep you as a subscriber. If we can help in any way — troubleshoot, reship, or write a love haiku — please let us know. You can always call us at 877-487-7272 or email us at [email protected]. We will do anything we can to ensure your satisfaction.

If your decision is final, we're sad but we understand. Please fill out this short survey to be automatically cancelled. If you ever want to resubscribe, you will need to purchase a new subscription.

P.S. To stop receiving all Birchbox communications, please click on the Unsubscribe link at the bottom of the emails.

 

[prachisrk]

Got my Box # 3. It should definitely be nominated for the worst birchbox box ever. 



No a single decent size product.



This naked princess gloss sample is equivalent to that flower sample. The amount of actual gloss in the sample is 1/4 the size of the case - 0.008 oz. Most of the case is the brush.  I do not have giant hands btw lol.



Another look.