Birchbox November 2012

[JimmyJazz]

My BB is 40 miles away...across the bridge....projected delivery date: November 19th.  

 

[alissar]

oh, i am so relieved (but sad for you all as well) that i am not the only one getting HIGHLY disappointing boxes. the last two months have been awful! i received box #2, ugh! it was not as bad as last month-october-i received the october #3 box, oh it was tragic. i have been a bb subscriber for over two years and something is going very wrong, either they can't keep up anymore with all the competition or  whomever is in charge of sorting products for boxes is SUCKING at it. i tried to complain last month, and while i definitely got responses, they were not helpful or satisfying. is anyone familiar with 'glossy box'? would it be wise to cancel bb and start the glossy box? i've just been a member for so long...

 

[lovelockdown]

Originally Posted by alissar /img/forum/go_quote.gif

oh, i am so relieved (but sad for you all as well) that i am not the only one getting HIGHLY disappointing boxes. the last two months have been awful! i received box #2, ugh! it was not as bad as last month-october-i received the october #3 box, oh it was tragic. i have been a bb subscriber for over two years and something is going very wrong, either they can't keep up anymore with all the competition or  whomever is in charge of sorting products for boxes is SUCKING at it. i tried to complain last month, and while i definitely got responses, they were not helpful or satisfying. is anyone familiar with 'glossy box'? would it be wise to cancel bb and start the glossy box? i've just been a member for so long...

I am really disappointed in box number 2 as well. Last month I got all the crap, this time I got all the crap but it makes it worse because everyone else seems to be getting a full sized mascara PLUS other exciting large items in the same box. wth? 

 

[JenniferV]

I received Box #13 and I am very happy!!

 

[Charity1217]

I'm really wanting to try the OLO body serum in Neroli or Camomile if anyone is interested trading.  I know quite a lot of people are wanting to trade for these. 

 

[alissar]

Originally Posted by JenniferV /img/forum/go_quote.gif

I received Box #13 and I am very happy!!

see, this is so not fair! i had 3 foil packets, an mcmc perfume sample and the neroli body serum-which by the way had spilled out into its ziploc bag!

 

[alissar]

curious, maybe we are all on different box number lists. example Box#1-5 Alissa R. Box# 5-10 Jessica, and so forth?

 

[TPeterson]

I know this was in last month's boxes, but did anyone else have a skin reaction to the Karuna Hydrating Treatment mask? I put it on tonight and my skin started burning a few minutes in. Did this happen to anyone else?

 

[deactivateduser232015]

Originally Posted by TPeterson /img/forum/go_quote.gif

I know this was in last month's boxes, but did anyone else have a skin reaction to the Karuna Hydrating Treatment mask? I put it on tonight and my skin started burning a few minutes in. Did this happen to anyone else?

I haven't tried mine yet, but thanks for letting me know. I have super sensitive skin and u g h maybe I'll be putting it up for trade instead.

 

[TPeterson]

Originally Posted by Kyuu /img/forum/go_quote.gif

I haven't tried mine yet, but thanks for letting me know. I have super sensitive skin and u g h maybe I'll be putting it up for trade instead.

Yeah, it started burning, then I took it off and my skin was red. :/ My skin isn't normally sensitive, so I don't know what's up.

 

[xoxoelyse]

Originally Posted by Missglammygirl /img/forum/go_quote.gif

I liked the naked princess better. I liked the scent and the flavor and feeling better

Originally Posted by parisnicole1989 /img/forum/go_quote.gif


I think they're both great. Neither one is sticky, but I would say that the Jouer is more pigmented and I like the packaging better.

Thanks for your input ladies!! Ahh one vote for each I still don't know lol.

So I just tried to place an order and it won't make the plus two pack free, has anyone else had this issue/ know how to solve it and make it free?

Edited:

Oh no, can you not use your anniversary code AND get a +2 pack??

 

[bbbrandnewww]

I'm getting the mascara in my box, but can't decide if I want to keep it. I have long lashes already so my only concern is length. I'm seeing that this mascara REALLY works and my lashes already touch my glasses, so I'm thinking of trading it.

 

[mks8372]

Originally Posted by amanda5139 /img/forum/go_quote.gif

After two emails and a phone call I got a *sorta* resolution with my whole missing mascara fiasco.

I was told they didn't have any replacements of that sample so she just gave me 100 points instead. I don't understand the whole not having a replacement because they sell the mascara in their shop?!

I was really looking forward to the mascara, and you can see by my box weight (.38) that something was missing. While the 100 points covers the price of my box it doesnt equal the $24.00 mascara that I missed out on because they screwed up.  I'm usually always happy with my Birchboxes even when they are a dud and I spend money in the shop regularly, so needless to say I feel pretty upset.

hmmm, that doesn't really seem like fair compensation.  I wonder if it would be effective to call again and explain that you are not satisfied with the original offer of 100 pts.  Did you let customer service know about the box weight? Seems to me that it would be more fair to receive 200pts but....maybe BB doesn't feel the same way.....I wonder if you are able to escalate the concern to a supervisor or something?

 

[lovelywhim]

Originally Posted by xoxoelyse /img/forum/go_quote.gif




Thanks for your input ladies!! Ahh one vote for each I still don't know lol.

So I just tried to place an order and it won't make the plus two pack free, has anyone else had this issue/ know how to solve it and make it free?

Edited:

Oh no, can you not use your anniversary code AND get a +2 pack??

Sadly, you can't use both. I called BB CS about it earlier just to make sure and they said that you can only use one offer per order. The plus two pack counts as an offer.

 

[elleystar]

Originally Posted by xoxoelyse /img/forum/go_quote.gif

To those of you who have tried the Jouer moisturizing gloss and the Naked princess gloss which would you recommend? /emoticons/[email protected] 2x" width="20" height="20" /> I can't decide which one to get!

I have one of each and you'd have to pry them both out of my cold, dead hands!

 

[meaganola]

Originally Posted by pinkdiamonds /img/forum/go_quote.gif

The cover of the lip balm was off when I opened my box so I am hesitant to use it not knowing if it came off in transit or was open before it got into the box. (Sigh). 

Email them!  I received this last month, and it arrived open as well, and some of the packets kind of dipped into it, so I emailed them (I actually wasn't looking for any compensation since I found an alternative use for it as cuticle butter since I'm not okay using it on my lips, but I *am* okay with using it on my nails.  I just thought they really need to reassess packaging for things like this and the eyeliner pencils that kept showing up uncapped this month), and I got this month's box for free on that account since they didn't have any more.  

Originally Posted by mks8372 /img/forum/go_quote.gif


hmmm, that doesn't really seem like fair compensation.  I wonder if it would be effective to call again and explain that you are not satisfied with the original offer of 100 pts.  Did you let customer service know about the box weight? Seems to me that it would be more fair to receive 200pts but....maybe BB doesn't feel the same way.....I wonder if you are able to escalate the concern to a supervisor or something?

But...  The box cost you $10.  They are reimbursing what you paid for the box (100 points = $10), not the value of the contents.  They really should only be reimbursing you for that much.  I think it's actually a really generous policy since they could divide the cost -- $10 -- of the box by however many items are in the box and give you that much in refund/points.  This "the mascara is worth $24, so I should be reimbursed for that much!" stance really rubs me the wrong way.   It seems very Veruca Salt and a surefire way to get them to cut way back on the full-sized products in boxes.

 

[xoxoelyse]

Originally Posted by lovelywhim /img/forum/go_quote.gif


Sadly, you can't use both. I called BB CS about it earlier just to make sure and they said that you can only use one offer per order. The plus two pack counts as an offer.

Dang! Thanks for sharing, because I was going to wait tomorrow and call too, but instead I just ordered now 

 

[xoxoelyse]

Originally Posted by elleystar /img/forum/go_quote.gif


I have one of each and you'd have to pry them both out of my cold, dead hands!

LOL! I think I need both then!! I decided not to get either because I couldn't decide, so I got some other goodies instead that I'm super excited about 

 Next time I review my box I think I need to get both lip glosses though..what colors do you have?? I can't find many swatches of them on

 

[Lyndsey Marie]

thanks lovely!! my url looked different but it said box3! and i matched it with the link and thats right /emoticons/[email protected] 2x" width="20" height="20" /> haha i was just wondering! thanks!! I'm pretty excited about my box this month, even though its taking forever to get here!

 

[mks8372]

Originally Posted by meaganola /img/forum/go_quote.gif


Email them!  I received this last month, and it arrived open as well, and some of the packets kind of dipped into it, so I emailed them (I actually wasn't looking for any compensation since I found an alternative use for it as cuticle butter since I'm not okay using it on my lips, but I *am* okay with using it on my nails.  I just thought they really need to reassess packaging for things like this and the eyeliner pencils that kept showing up uncapped this month), and I got this month's box for free on that account since they didn't have any more.  

But...  The box cost you $10.  They are reimbursing what you paid for the box (100 points = $10), not the value of the contents.  They really should only be reimbursing you for that much.  I think it's actually a really generous policy since they could divide the cost -- $10 -- of the box by however many items are in the box and give you that much in refund/points.  This "the mascara is worth $24, so I should be reimbursed for that much!" stance really rubs me the wrong way.   It seems very Veruca Salt and a surefire way to get them to cut way back on the full-sized products in boxes.

I see what you are saying, that the box only cost $10...but I can definitely see why she would be upset.  She has evidence that her box weight was low...and she has a point that they are still selling the mascara but are unwilling to replace it-I think some have said that the samples products and sale products are probably from separate inventories....but it would cost her $24 to replace the mascara in their shop ($14 with the use of the 100 pts that they were willing to provide).  Whether or not BB is willing to do something more, I felt that her frustration was valid...