That is horrible! That's basically exactly what happened to me last month & it was awful.
/emoticons/
[email protected] 2x" width="20" height="20" /> BUT my full size stuff ended up getting delivered eventually anyway, even after they refunded me so hopefully that happens for you! I agree with Rachel though, I'd call at this point. I feel like theyre super unhelpful via email.
Do you have any store credit? I thought they refunded me less than they should have too, but I ended up having a credit. Couldn't see it anywhere on my account until I went to the payment area at checkout!
Actually this is exactly what happened! In the email about the refund they said the refund would process in the original form of payment. In the case of my
gift cards, I tested one and it wasn't valid so I thought I didn't get anything. They refunded me $55 in points and then $2.22 cash, so that's all I thought I was given. Lo and behold upon clicking through to see if I was missing anything I discovered $70 in store credit. So in the CS email she said I was given $92 worth of compensation but I was actually given $125? I am not sure how that all works but I'm not complaining! Yay for happy endings!
@
@KayEss, at this point, I vote you call their CS line. I know some people loathe talking to people on the phone, but they've screwed the pooch hard on this one and you'd get answers/points/TO THE POINT much faster talking to a human vs via email. So sorry dear
/emoticons/
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Actually the irony is that I am in intensive training to be a call center rep for a major cell phone company. I have been working some crazy hours so I really haven't been able to make time for it (except for like right now at 1:30 am...).
I feel you. At first, it was all fun and like "It's worth it to wait longer since I'm getting free points" but now it's like I'd like to get just one order without needing to contact CS. I feel like they're going to have me marked down as a "difficult customer", but each time I've waited at least a week past the ship date to start bugging them about orders. And I'm not paying for a full size 118ml of product and then being okay with a 12ml bottle or paying for the Caudalie Favorites set and being okay with one product being missing. Every time I have to be annoying and email them, it's their own fault. /rant
Did you ever get your Clarisonic??? I hope they figure out your order asap!!
Yeah, I know. Free points are nice and all but the hassle of figuring out the issues is really not worth it at a certain point. I totally am worried about being a 'difficult customer' too! I wish I knew how their complaint history looked but mine would be littered with stuff by now. And I use points/
gift cards/promo codes, everything to game the system. I really do try to give them the benefit of the doubt and be friendly when I talk to CS reps though.
The Clarisonic was actually the missing item that is "out of stock" that I was never notified about. My train package ended up just being a pick two and some shaving cream, no Clarisonic! I would have noticed right away if I had gotten a tracking email earlier, but it arrived really late for some reason and the rep neglected to tell me that it wasn't included when I inquired about my order status.
I would be okay with ordering a Mia 2 at this point but since the original Mia is still showing as "in stock" even though it's allegedly out of stock I'm worried that it will be the same deal with that one. I just sent another email to CS asking which models if any
are in stock, so we'll see what they say I guess. I just want pretty skin.
/emoticons/
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Thanks everyone for the support/suggestions/listening to me vent.
