Same, just emailed them asking to please reserve me an eye makeup remover, as I did not receive an email. Received confirmation in less than 5 minutes.I just went into the contact area in BB and asked them to confirm (whatever it is I am choosing). I still have no email, btw. I figured - I am an ACE and I should have received the email to PYS by now. I also have missed out with PYS because I never got the email. So, this month I really wanted the RTR box and I just asked them.
I just went through the CS route and got my confirmation in 10 minutes. Did you try e-mailing them? Here is the link I used https://support.birchbox.com/hc/en-us/requests/newMe either Grrr.
box! box! box!someone help me decide: box or eye makeup remover.
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