Birchbox April 2014 - SPOILERS

[3gingers]

I love love love nordstrom rack. They are building one in my town opening this fall. Cannot wait

I too, LOVE Nordstrom Rack! The closest one to me, is 2.45 hours

 

[klg534]

I too, LOVE Nordstrom Rack! The closest one to me, is 2.45 hours

Currently I drive two hours. .iit's probably a good thing the distance...it saves me from myself. /emoticons/[email protected] 2x" width="20" height="20" />

 

[jt0303]

I got the Oops email yesterday and my box was delivered Saturday. My tracking never updated, for the 2nd month in a row. One more and I'm going to cancel I think, at least until they are better organized. I have my box shipped to my office so I just opened it now. I got the No4 shampoo and mask, neither of which is large enough for my hair, the black CR liner and the gold CC polish (the only color of the 4 I won't wear), plus the kind bar (hate the flavor) and Derma-E which is a generous sample but it's not for my skin type. So this box is a huge miss for me. /emoticons/[email protected] 2x" width="20" height="20" /> womp womp

 

[eas00]

I just got an email telling me my box shipping is behind and will be delayed until the 15th and gave me 100 points. I will always take the points. I just hope that when it ships it doesn't take two weeks. At least I should know soon what I'm getting in that box.

My other box has been about an hour and half from me for two days and says it will not be delivered till at least Wednesday. I am really hoping it appears in my mailbox today or tomorrow. This is the first time I've had shipping issues and it is a little annoying but its not that big a deal since I get to find out what I'm getting. It makes the waiting a little easier. If anyone gets box 20 please post what color CR eyeliner you get. I am really hoping its black.  

 

[Allison H]

I got the "Oops e-mail too" and the tracking number is exactly the same and it's in the same place as it was on Saturday (NJ). I was thinking I would get my box this week, but I'm starting to wonder.

I'm in the same boat. I wish it'd at least move somewhere...

 

[mama2358]

I'm in the same boat. I wish it'd at least move somewhere...

Mine has been sitting since Friday. /emoticons/[email protected] 2x" width="20" height="20" />

 

[Meggpi]

I just responded to to my cs reply with the most attitude I think I have ever given a rep in my life. I hate canned responses. I understand how to check my tracking! I feel guilty now, it just got a nerve or something.

I have worked in customer service many times so I really hate being a customer with an attitude but these canned responses are borderline insulting. I know how to track a package. The only update is that it switched where it was initiated. Also, it wasn't initiated until days after it 'shipped'. I figured out from some googling you guys were moving warehouses and such from the internet and if that's the reason there's glitches I totally understand. Thanks for the non response though. Kara Kara (Birchbox Ops) Apr 14 12:26 PM Hi Meghan, Thanks for reaching out. I'm so sorry for the trouble tracking your Birchbox! I see that your tracking information has updated, and your shipment should be with you soon. You can find your tracking by logging into your account at Birchbox.com, under Account Settings. If you have further issues receiving this package, simply reply to this email and we'd be happy to help! Please let me know if you have other questions or concerns. For further assistance, you can also give us a call at 877-487-7272 (M-F 9a-9p EST). Have a great day! Kara Discovery Specialist Birchbox | 877-487-7272 | @BirchboxOps Refer Friends, Earn Points! 5 friends = $25 to spend in the Birchbox Shop Get Started

 

[LethalLesal]

Quote: Originally Posted by Meggpi /img/forum/go_quote.gif

I just responded to to my cs reply with the most attitude I think I have ever given a rep in my life. I hate canned responses. I understand how to check my tracking! I feel guilty now, it just got a nerve or something.

That's the same girl who completely blew me off, and she gave me the same response.  Ugh.  

I super don't feel guilty for cancelling and resubbing to get those free points now... heh. 

 

[kawaiimeows]

Why does Kara's signature say referring 5 friends = $25 to spend in the shop. I thought you could only spend points in increments of 100.

eta: i mean it literally is $25 worth of points but if only $20 of that is spendable, that's kind of misleading.

 

[Rachel S]

Quote: Originally Posted by Meggpi /img/forum/go_quote.gif

I just responded to to my cs reply with the most attitude I think I have ever given a rep in my life. I hate canned responses. I understand how to check my tracking! I feel guilty now, it just got a nerve or something.

I emailed BB twice during the Us Weekly promotion and got two responses from two different reps that were identical to each other, and very canned. That led me to think that they provide them with statements that they are required to use when initially responding? I'm not sure though, and it is very frustrating. When I emailed the second girl back (with a little attitude) she answered very apologetically and with a much more helpful response! Let's hope the same goes for you you

 

[Rachel S]

I decided to cancel my second sub and resub with the SFBB100 code after seeing a bunch of folks on facebook saying it worked for them to get 200 points. It worked for me as well, but now I'm pretty sure I'm getting 2 April boxes on that account. Has anyone had this happen to them before? My box has already shipped and the items are displayed on my box page.. Should I hurry and review them in case the box page changes? My account now says my box will ship on April 24th, but also still has the tracking link to the box that's on it's way.

 

[CheekyQ]

Quote: Originally Posted by Rachel S /img/forum/go_quote.gif
  I decided to cancel my second sub and resub with the SFBB100 code after seeing a bunch of folks on facebook saying it worked for them to get 200 points. It worked for me as well, but now I'm pretty sure I'm getting 2 April boxes on that account. Has anyone had this happen to them before? My box has already shipped and the items are displayed on my box page.. Should I hurry and review them in case the box page changes? My account now says my box will ship on April 24th, but also still has the tracking link to the box that's on it's way.

I'm curious about this as well! Apparently the consensus here is that you basically just prepaid for a May box if you're already getting an April box. I used SFBB100 on my account, canceled and used BB100 after reading on a blog that it gave them 200 points (it didn't. I only got 100. bummer). But my SFBB100 box hasn't even shipped or updated yet. And they both have the same shipping date... So I don't know if that makes a difference. I think I've made a mess of things. That's what I get for being greedy, I guess. /emoticons/[email protected] 2x" width="20" height="20" />

 

[Brianna448]

Speaking of bad canned responses:      

Cherise (Birchbox Ops)

Apr 11 06:22 PM

Hi Marjorie,

Thank you for reaching out! I'm so sorry for the confusion. I'm happy to help!


Dude, I signed my name Brianna on the email I sent. No wonder I'm apparently so confused.  I don't even know my own name.  LOL.  This whole warehouse change must be a CS nightmare.  

 

[Kelly Silva]

Quote: Originally Posted by Rachel S /img/forum/go_quote.gif
  I decided to cancel my second sub and resub with the SFBB100 code after seeing a bunch of folks on facebook saying it worked for them to get 200 points. It worked for me as well, but now I'm pretty sure I'm getting 2 April boxes on that account. Has anyone had this happen to them before? My box has already shipped and the items are displayed on my box page.. Should I hurry and review them in case the box page changes? My account now says my box will ship on April 24th, but also still has the tracking link to the box that's on it's way.

You prepaid for May. You only get one box for any given month on a single account.

 

[Rachel S]

Quote: Originally Posted by CheekyQ /img/forum/go_quote.gif
 

I'm curious about this as well! Apparently the consensus here is that you basically just prepaid for a May box if you're already getting an April box. I used SFBB100 on my account, canceled and used BB100 after reading on a blog that it gave them 200 points (it didn't. I only got 100. bummer). But my SFBB100 box hasn't even shipped or updated yet. And they both have the same shipping date... So I don't know if that makes a difference. I think I've made a mess of things. That's what I get for being greedy, I guess. /emoticons/[email protected] 2x" width="20" height="20" />

When you used SFBB100 did you only get 100 points? That is the one I just used, and I got 200. I hope you're right about pre-paying for May rather than getting 2 April boxes, b/c I already have 2 subs and don't really need a 3rd April box.. Plus it's a lot of confusion! I'm with you, that is probably what I deserve for being so greedy haha.

 

[Wida]

I got one of my boxes today!  Finally.  However, the Beauty Protect Spray leaked all over the box.  I bet it was from Newgistics sending the box all over the US and the poor bottle couldn't handle that many pressure changes.

  My other 2 boxes shipped 10 days ago and went from TN to PA and that is where they have stayed - I'm in Utah, so I'm pretty sure that they went in the wrong direction.... I really hope that BB drops Newgistics and quick.  Summer months are coming up and the last 2 months, my boxes have taken 10-16 days to get to me.  Cosmetic products sitting in hot trucks and warehouses for that long isn't a good thing and I foresee Birchbox replacing lots of heat damaged boxes.

 

[Kelly Silva]

Quote: Originally Posted by Rachel S /img/forum/go_quote.gif
 
When you used SFBB100 did you only get 100 points? That is the one I just used, and I got 200. I hope you're right about pre-paying for May rather than getting 2 April boxes, b/c I already have 2 subs and don't really need a 3rd April box.. Plus it's a lot of confusion! I'm with you, that is probably what I deserve for being so greedy haha.
The date they give is a generated date if you had only order your first box for that month. You can't receive two boxes for the same month on the same account. You prepaid for May.

 

[bsblibrarian]

Got the 'behind schedule' email this morning, with the extra 100 points. There's nothing in the box I can't live without for a few more days, so I will gladly take $10 in credit!

 

[CheekyQ]

Quote: Originally Posted by Rachel S /img/forum/go_quote.gif
 
When you used SFBB100 did you only get 100 points? That is the one I just used, and I got 200. I hope you're right about pre-paying for May rather than getting 2 April boxes, b/c I already have 2 subs and don't really need a 3rd April box.. Plus it's a lot of confusion! I'm with you, that is probably what I deserve for being so greedy haha.

No, SFBB100 gave me 200 points. But BB100 only gave me 100 points. I don't know why. A few other people had commented on the blog saying they got 200 points just yesterday, so maybe they fixed that glitch?

And yes! No more greediness. The next two boxes on this account will even out my points to 400 (well, 430), and then I'm canceling this one for good!

Does BB usually have so many 100 --> 200 point code glitches? I'm thinking after my yearly sub expires I'll just stick to sub/unsubbing when codes pop up.

 

[queenofperil]

My customer service lady said "I see your tracking info has been updated." No, it hasn't. It was updated on the 4th and 12th, which is what I stated on Saturday when I initially emailed them. There has been no update since. This is kind of starting to piss me off.