Birchbox April 2013

[mmccann13]

Originally Posted by SarahAlly01 /img/forum/go_quote.gif

So I've been reading that people with box 13 aren't getting the Yes to Grapefruit wipes?! I'm going to be really disappointed if it's not in my box, considering I've also read that the Caudalie eye cream is basically air. /emoticons/[email protected] 2x" width="20" height="20" />

mine did not have them in the box but i emailed them and they are sending them to me

 

[HazelC]

I got my box yesterday:

Whish shave cream

Malin+Goetz peppermint shampoo

Ruby Wing polish in Peony

Supergoop eye cream

Mighty leaf teas.

I am happy with the shampoo, tea and eye cream (because I wanted to try). Can do without the shaving cream and I really didn't want that nail polish.

 

[kawaiiwoofs]

Did they do something different with the points? I have 308 points and I'm trying to purchase something -- but I don't want to use all of them! Can I call in and only use 200 via phone order?

 

[gemstone]

Originally Posted by usofjessamerica /img/forum/go_quote.gif

Did they do something different with the points? I have 308 points and I'm trying to purchase something -- but I don't want to use all of them! Can I call in and only use 200 via phone order?

That's how it has always been.  I am not sure if they would do it if you call them, but it can't hurt.

 

[gemstone]

Ijust tried the juice beauty cc cream and am super disappointed.  Right now I use dr brandt's bb cream and I love it, but even though it is tinted, this cc cream really didn't look any different than my regular moisturizer.  I am not looking for a ton of coverage, but I really felt like this did nothing for me.  I got the wei to go cc last august, and it was a tad too light but I did at least feel like it evened out my skin tone. /emoticons/[email protected] 2x" width="20" height="20" />

 

[thebirdsflyout]

I got my box yesterday, and I was missing two products and another was completely empty!

My box was: 

Juice CC Cream (I got an empty cardboard packet with no sample)

Caudalie Eye Cream (totally empty/air-filled sample tube)

Yes To Cucumber Facial Wipes (also missing from my box)

Beauty Protector Detangle spray

Yes To Carrots Mint Lip Butter

Yes to Grapefruit scrub/serum

I've had some bad luck with certain tube samples going back to the Dr. Brandt's BB Cream tubes that were basically empty, so now when I get a tube I always let it sit overnight on the lid, that way any product will come to the bottom.  With the Caudalie, I ended up cutting it open this morning after being unable to get any product, and it was empty!

Since I had three total product failures, I contacted BB customer service via phone and they are going to send me an entirely new box for this month if possible!  It probably won't be the same items, but maybe I'll end up with one of those lovely Mirenesse lippys?  And if not, they are going to give me 100 points, so at least I'll get the credit.

I'm bummed about my box but pretty thrilled with the customer service. 

 

[page5]

Ijust tried the juice beauty cc cream and am super disappointed.  Right now I use dr brandt's bb cream and I love it, but even though it is tinted, this cc cream really didn't look any different than my regular moisturizer.  I am not looking for a ton of coverage, but I really felt like this did nothing for me.  I got the wei to go cc last august, and it was a tad too light but I did at least feel like it evened out my skin tone. /emoticons/[email protected] 2x" width="20" height="20" />

My sis gave me her sample and I had the same result - poor coverage and no improvement in my skin tone, etc. I even tried using it as a primer but my foundation would not apply evenly over the cc cream. The scent was very unappealing to me also. Product was not for me but I'm glad some liked it.

 

[Scooby Dynamite]

Did they do something different with the points? I have 308 points and I'm trying to purchase something -- but I don't want to use all of them! Can I call in and only use 200 via phone order?

To only use 200 pts, your order total has to be $20 or less..for 300 pts it has to be $30 or less. If your order is $21, they will take all 300 pts since u can only use them in increments of 100..but u cant order say $25, use 200 pts and pay 5 $ cash unless u have 200 or less pts total.

 

[AngeBrooklyn]

Originally Posted by MissLindaJean /img/forum/go_quote.gif


Love the Mirenesse! I received 14. Perfect Kiss.. reminds me of Nars New Lover lip pencil. Great color, shiny and moisturizing. . I might need more of these!

So pretty--and my oh my, you have lovely skin!

 

[shy32]

Originally Posted by AngeBrooklyn /img/forum/go_quote.gif

So pretty--and my oh my, you have lovely skin!

 

[jessicarobin]

Excuse the rant, I can't think of another place to post this, though:

I placed an order last week for the Birchbox Home Edition and a couple of other items, I also added the Bamboo utensils and a Two-Pack of samples.  All was well, chose the $7 shipping option which said the order would be delivered on Friday.  I figured that was not very likely/misleading, so I didn't have my hopes up for that.  I got the shipping confirmation and the UPS tracking number didn't work.  I contacted Birchbox and they said that I should still receive it within 3-5 business days.  Okay, good, that's fine.

The UPS tracking still didn't update by yesterday (it said a label was created, but has not reached the facility).  I contacted BB again on Facebook and they assured me everything was fine, I'll get it within 3-5 business days of placing the order, blah blah blah.

Still, by this morning, same story with the UPS tracking.  So, I've been calling them all morning and finally got a person.  She looked into it for me and it turned out they were holding the order because both the bamboo utensils and sample pack were out of stock.

Now... I remember someone on the FB saying that if things are out of stock, they won't add on the order page when you're placing the order.  But, regardless, I'm okay if those items were out of stock. I don't get why they held the shipment of items I paid for without contacting me. With other companies, they generally can update your order to send out things that are in stock without delay. I also don't understand the misinformation from FB CS.  If she didn't know what was going on, she should have been referred to someone who would be able to look into it.  Edit:  I forgot to add that the FB CS said that the order was in UPS's hands and they simply hadn't scanned it yet, basically just placing the blame on them.

The person that helped me on the phone reordered the items I wanted, but now I'm not sure if THOSE things are in stock, considering this experience.  I also used the $7 option and she only used Flat Shipping, so I'm afraid I'll have to wait even longer for my items to arrive.  She did credit me 100 points and she was helpful, but I am still finding the experience annoying.

Are there worst things going on in the world? Yes.  And am I lucky if this is the most annoying thing going on in my life? Sure.  But, still... bleh :

 

[MissLindaJean]

So pretty--and my oh my, you have lovely skin!

Thank you, thank you, thank you! My skin is thanks to the wonderful coverage of MUFE Mat Velvet + lmao.. my skin, but better?

 

[gemstone]

Excuse the rant, I can't think of another place to post this, though: I placed an order last week for the Birchbox Home Edition and a couple of other items, I also added the Bamboo utensils and a Two-Pack of samples.  All was well, chose the $7 shipping option which said the order would be delivered on Friday.  I figured that was not very likely/misleading, so I didn't have my hopes up for that.  I got the shipping confirmation and the UPS tracking number didn't work.  I contacted Birchbox and they said that I should still receive it within 3-5 business days.  Okay, good, that's fine. The UPS tracking still didn't update by yesterday (it said a label was created, but has not reached the facility).  I contacted BB again on Facebook and they assured me everything was fine, I'll get it within 3-5 business days of placing the order, blah blah blah. Still, by this morning, same story with the UPS tracking.  So, I've been calling them all morning and finally got a person.  She looked into it for me and it turned out they were holding the order because both the bamboo utensils and sample pack were out of stock. Now... I remember someone on the FB saying that if things are out of stock, they won't add on the order page when you're placing the order.  But, regardless, I'm okay if those items were out of stock. I don't get why they held the shipment of items I paid for without contacting me. With other companies, they generally can update your order to send out things that are in stock without delay. I also don't understand the misinformation from FB CS.  If she didn't know what was going on, she should have been referred to someone who would be able to look into it.  Edit:  I forgot to add that the FB CS said that the order was in UPS's hands and they simply hadn't scanned it yet, basically just placing the blame on them. The person that helped me on the phone reordered the items I wanted, but now I'm not sure if THOSE things are in stock, considering this experience.  I also used the $7 option and she only used Flat Shipping, so I'm afraid I'll have to wait even longer for my items to arrive.  She did credit me 100 points and she was helpful, but I am still finding the experience annoying. Are there worst things going on in the world? Yes.  And am I lucky if this is the most annoying thing going on in my life? Sure.  But, still... bleh :

They definitely need a new system for out of stock items. They ended up crediting me a total of THIRTY points for an order they messed up last month which is nuts (giving me 10 pts for problems three times). I ordered the beauty protector spray and a pick two, and when the pick two was sold out they never sent the other product. I had to email them two more times for it to get to me, because it went on back order soon after my order it kept messing up. Thirty points is so generous, and CS was so helpful, but they lost money because of their nonsense system.

 

[jessicarobin]

Originally Posted by gemstone /img/forum/go_quote.gif

They definitely need a new system for out of stock items. They ended up crediting me a total of THIRTY points for an order they messed up last month which is nuts (giving me 10 pts for problems three times). I ordered the beauty protector spray and a pick two, and when the pick two was sold out they never sent the other product. I had to email them two more times for it to get to me, because it went on back order soon after my order it kept messing up. Thirty points is so generous, and CS was so helpful, but they lost money because of their nonsense system.

Did you ever receive the Beauty Protector?

Because that's basically the nightmare situation I'm imagining.  I am feeling like there's a very high possibility that some of the stuff I ordered last week might be on back order now.    

I just want my things! Don't they know it's my birthday week?? /emoticons/[email protected] 2x" width="20" height="20" />

 

[LittleDaniBee]

I got the Tatcha samples, but it wants to charge me $5.90 in shipping.  Their website says free shipping, and people on here have said $1.95.  What's the scoop?

 

[OpheliaDiFranco]

Got my Youngblood Mattifier yesterday and I LOVE it!  Its like Dr FeelGood (Benefit) Only 100 times better!

 

[audiophilekate]

Love the Mirenesse! I received 14. Perfect Kiss.. reminds me of Nars New Lover lip pencil. Great color, shiny and moisturizing. . I might need more of these!

That color is absolutely gorgeous on you!

 

[gemstone]

Did you ever receive the Beauty Protector? Because that's basically the nightmare situation I'm imagining.  I am feeling like there's a very high possibility that some of the stuff I ordered last week might be on back order now.     I just want my things! Don't they know it's my birthday week?? /emoticons/[email protected] 2x" width="20" height="20" />

I did! It took a little over two weeks. I am sure it won't happen to you this way, because at least the home box is in stock still. Edit: I think you should contact them and insist on a refund for shipping, in dollars and not points. (Only because you paid for faster shipping and clearly are not getting it).

 

[Charity1217]

Originally Posted by sparklegirl /img/forum/go_quote.gif

I think I saw last month someone post that she takes all her extra samples to her underprivileged students and lets them choose things for their moms around the holidays. I would like to donate some samples to her since Mother's day is coming up. Anyone know who this is or how I can contact her? Thanks!

That's a wonderful idea! My husband works in a school in a small town 2 hours from where we live.  The entire town is very poor and that sounds like a great thing to do for his kids.  They are so sweet and since they can't afford to buy gifts they give him handmade presents for holidays.  I'm glad I haven't updated my trade list and have some samples I won't use!

 

[audiophilekate]

Has anyone else been really disappointed in the Youngblood mattifying balm? I tried it yesterday & didn't notice any difference whatsoever.