Beauty Fix

[sweetiegirlll]

Okay, I've looked to see if this has been covered and I can't find anything, so I apologize in advance if it has. /emoticons/[email protected] 2x" width="20" height="20" />  I placed my order March 13th with the BFBLOG code for a $19.99 first time order.  They charged my card $49.99.  It was a huge hassle, but luckily, I had taken a screenshot of it showing that my account was supposed to be charged $19.99 and emailed them about it a few times and they eventually emailed back that my card would be credited $30.  I did get the email that said, "Pick your items by the 27th or we'll pick for you!" and tried to pick items for the Spring season and it just shows what I've already ordered.  It won't let me pick new items, the screen to pick items doesn't even come up anywhere, I can't find it.  I actually wanted to pick 8 more items and use the other MakeUpTalk code that Annette so sweetly got for us all.  But it won't let me.  I suppose my March 13th order was considered a "Spring" order and not a "Winter" order?  Then why would they send me the pick 8 now email?  I really don't want them to send me 8 random products and charge me the full $49.99 for it.  I have an email in to customer service but have yet to hear back from them.  Anyone have any advice?

 

[Annelle]

Originally Posted by sweetiegirlll /img/forum/go_quote.gif

  I have an email in to customer service but have yet to hear back from them.  Anyone have any advice?

I'd suggest calling them.  It's usually really quick for them to just check your account to make sure that you're not on the list of folks who still need to choose their box. (and it's a lot nicer to get feedback in a couple minutes instead of waiting for an e-mail response since you know for a fact there's someone on the other line right while you explain your situation)

 

[yanelib27]

I called to skip and was on hold maybe 3 minutes, they told me I didnt need to skip since I wasnt a subscriber. Cool with me. I will check out the Summer products though and may sign up then. 

 

[bluemustang]

Can you get a box without being a subscriber? I just realized I never called to hold off for this season but I never actually got an email about this season... I wonder if i am not considered a subscriber? I did the $30 off promo last month. Any thoughts?

 

[icecreamofwheat]

Originally Posted by bluemustang /img/forum/go_quote.gif
Can you get a box without being a subscriber?

I just realized I never called to hold off for this season but I never actually got an email about this season... I wonder if i am not considered a subscriber? I did the $30 off promo last month.

Any thoughts?

For some reason, I think if you used the BFBLOG promo code, they don't consider you a "real" subscriber. I was told that I wouldn't be charged $49.99 even if I don't call to skip for that very reason:

"You aren't actually subscribed to BeautyFix which means that if you do not choose a spring kit selection within 10 days of the 15th a kit won't be automatically generated.  You should be free to choose a spring kit at your leisure."

 

[amygab1126]

That makes sense! I used that code for my first box, never got an email saying it was time to select my spring box, and had to call customer service just to be allowed to do so. I think the promo code made us show up as unofficial subscribers somehow. Whatever, though...for the prices I'm getting, I'll actually take the hassle! I love what I got both times  /emoticons/[email protected] 2x" width="20" height="20" />

 

Originally Posted by icecreamofwheat /img/forum/go_quote.gif

For some reason, I think if you used the BFBLOG promo code, they don't consider you a "real" subscriber. I was told that I wouldn't be charged $49.99 even if I don't call to skip for that very reason:

"You aren't actually subscribed to BeautyFix which means that if you do not choose a spring kit selection within 10 days of the 15th a kit won't be automatically generated.  You should be free to choose a spring kit at your leisure."

 

[bluemustang]

For some reason, I think if you used the BFBLOG promo code, they don't consider you a "real" subscriber. I was told that I wouldn't be charged $49.99 even if I don't call to skip for that very reason:

 

"You aren't actually subscribed to BeautyFix which means that if you do not choose a spring kit selection within 10 days of the 15th a kit won't be automatically generated.  You should be free to choose a spring kit at your leisure."

 

Thanks! I should have more available funds in a few weeks plus I want to hear what people think of the Becca primer.

 

[Isabelsjewely]

Originally Posted by bluemustang /img/forum/go_quote.gif

Thanks! I should have more available funds in a few weeks plus I want to hear what people think of the Becca primer.

I loved the finish that the primer gave me, but I still got very oily. I would still use it though.

 

[Wida]

I got the Becca Primer and I got super oily within just a couple of hours with it.  It didn't break me out, but I wouldn't buy again.  I need help with oil control, not something that makes it worse.
 

Originally Posted by bluemustang /img/forum/go_quote.gif


Thanks! I should have more available funds in a few weeks plus I want to hear what people think of the Becca primer.

 

[CookiesGirl327]

How does everyone feel about the Larocca primer though? Im not too sure about it. It feels great, but its pretty thick! Im not sure if its helping my makeup stay on any longer or better. I also have been using the skindinavia spray and im telling you--within a few hours i start to feel like my skin is getting oily as well. maybe its just me??

 

[zadidoll]

I love it BUT I'm using it after I apply Dr. Brandt's Mattifying lotion otherwise it feels a wee bit greasy. I'm going to be sad when I'm out of my Dr. Brandt sample.

 

[icecreamofwheat]

Oh my holy moly. Looks like I'm going to be getting another almost empty box -_- /emoticons/[email protected] 2x" width="20" height="20" /> lol I can't believe it.

I want to love BF so badly but I just don't seem to have luck with it. I emailed and called to straighten out my order. I replaced the LaRocca primer w/ a Lisa Hoffman serum.

I noticed that on the invoice-type email they sent me, the product I was receiving was listed as the serum, and not an entire box. I thought that was weird so I sent an email yesterday. Today the tracking code started working and I saw that the weight of the box was 0.6---. (Looking back at the tracking number on the first box I got w/ nothing but a wrong makeup bag, that also weighed 0.6--- I was just so excited I didn't notice /emoticons/[email protected] 2x" width="20" height="20" />)

It was a shipping problem and the CS was nice in fixing it for me. The whole call lasted about 15 mins, so not bad but dang. Maybe we weren't meant to be, BeautyFix. lol

 

[bluemustang]

I love it BUT I'm using it after I apply Dr. Brandt's Mattifying lotion otherwise it feels a wee bit greasy. I'm going to be sad when I'm out of my Dr. Brandt sample.

I loooove his Crease Release, did you ever get that in a test tube?

 

[Annelle]

Originally Posted by icecreamofwheat /img/forum/go_quote.gif

Oh my holy moly. Looks like I'm going to be getting another almost empty box -_- /emoticons/[email protected] 2x" width="20" height="20" /> lol I can't believe it.

Have you not received an actual box yet??  Had you PM/e-mailed me your info to send to the BeautyFix higher ups?  If not, please do, and include your full story so I can forward it onto them!

 

[icecreamofwheat]

Originally Posted by Annelle /img/forum/go_quote.gif


Have you not received an actual box yet??  Had you PM/e-mailed me your info to send to the BeautyFix higher ups?  If not, please do, and include your full story so I can forward it onto them!

nope I have not received a box yet. I haven't PMed you either, but at the time I didn't have a big issue w/ the code or CS. thanks a lot /emoticons/[email protected] 2x" width="20" height="20" />, but the CS rep told me she'd send my order up to a supervisor (b/c apparently it's not a problem CS can handle) so I think I should be receiving the box with 1 item in a few days and a box w/ the rest of the items a few days later! hopefully it's smooth sailing from here on out.

 

[katelynbby]

I used the BFBLOG code to get my box for 19.99, and was charged.  Today I got a new confirmation email and was charged an additional 49.99!!!  WHAT THE F***.  No, I am seriously enraged over this.  As soon as this is fixed and my money is returned and my box in hand, I will be canceling, makeuptalk discount for the next season or no.  Good thing I just got paid, because with my income (college student working her way via fast food) this would have overdrawn my account and cost me an additional 30 dollars and possibly bounced other, more important charges.

 

[zadidoll]

Oh I'd be pissed and would tell them - if it happened to me - to not only refund the money but also any bank fees as a result of their mess up.

 

[Caryatid]

They should offer a free box after screwing up that badly...

 

[katelynbby]

I'm going to go ahead and call them, though I am loathe to.  I hate calling customer service.  It's such a crapshoot whether I'll talk to someone nice and helpful, and automated menu that takes me in circles from person who cannot help to person who cannot help, to a customer service rep who flat out talks down to me.  >.>  All while using a prepaid cellphone, meaning hold times costs me money. 

 

[amygab1126]

Oooooh...when I had to call BeautyFix I was on hold for about 15 minutes before I got to a person. Good luck!