Ok... lots of things to address.
In MyGlam's case each time a problem happened they addressed the matter with 72 hours. Unlike Birchbox, MyGlam still has room to grow in fixing the problems when it affects hundreds if not thousands of members.
www.costco.com/Browse/ProductSet.aspx?Prodid=24743 Membership: We will refund your membership fee in full at any time if you are dissatisfied.
I have to agree. Pretty much all of the main beauty box companies have been called out to the carpet on different occasions. Look at the recent snafu that happened with Birchbox and the BeFine products. Members here called it out, Birchbox was contacted and addressed about it, they looked into the matter realized "oops expired products WAS sent out, let's fix the problem" and did just that. Within 36 hours of the first posts made here on MUT about the expired product Birchbox contacted ALL of the affected members about the problem and the 100 points to rectify the situation. Within another 36 hours of that BeFine contacted those members with a secondary solution.Originally Posted by WarPaint1739 /img/forum/go_quote.gif
I just wanted to add that the comments on the forum have been very respectful to people with learning disabilities (in my opinion). I never got the impression that anyone meant to poke fun at others based on education level or potential learning disability. The problem is...you cannot have a service called "Posh Pod" with a crappy website and emails full of spelling errors and get mad when people point it out. On top of that, she threatened people with phony legal mechanisms and posted pictures of other boxes. I'm currently in law school and have been following this forum because of Posh Pod's hilarious misuse of the law. This company is a joke.
I also want to add that I don't think the products are horrible and I don't fault anyone for liking their bag. But the way that this company has acted is downright unprofessional. This isn't personal. MakeupTalk calls out Birchbox and Myglam when they are wrong. They handle our concerns in a professional way and no one questions their legitimacy. If you don't understand this...then maybe you're not cut out for the business world.
In MyGlam's case each time a problem happened they addressed the matter with 72 hours. Unlike Birchbox, MyGlam still has room to grow in fixing the problems when it affects hundreds if not thousands of members.
I have to agree with this. It kind of reminds me of how Gina/Silver posted on Facebook, in the reply to me, that the owner had cancer. Here's what I posted on page 1 that had been written on the Posh Pod Facebook wall before the post and reply were deleted.Originally Posted by calexxia /img/forum/go_quote.gif
(This is directed at the vlogger, not at anyone who actually posts here, since she said that she is a lurker)
Give me a bloody break. I do NOT care about your child's issues if they are irrelevant to the topic! Which in this case, THEY ARE. Your son isn't trying to portray himself as a LUXURY BUSINESS OWNER, so there is a world of difference between his Asperger's and the poor representation Posh Pod have given THEMSELVES.
My own sons have a speech impediment but what does that have anything to do with the fact the products sent to members are from EBay or the fact that Gina/Silver sent out a Cease and Desist with numerous spelling errors in an attempt to bully and intimidate people? In that email she sent out the PERSONAL and IDENTIFYING information of two of her customers, who are MUT members, which I'm sure violates some type of Federal privacy law. I'm not a lawyer nor do I pretend to be but I still believe that the two ladies whose home addresses were sent out to random people have a case against Posh Pod, Silver/Gina.The owner of Posh Pod is a cancer patient. During her battle the first time around she realized how important it was to use high quality products to avoid additional drying, or burning of the skin & hair worse then it already was from the chemotherapy & radiation treatments. With the chemicals and medications making nails brittle and weak and of coarse finding accessories such as false eyelashes and scarfs that would assist with the additional hair loss and sores that happen during these very invasive treatments. She began by searching and locating things that would help herself and then started to assist others within her group of support. Now, it is a passion and we have born from this Posh Pod.
Exactly.Originally Posted by Playedinloops /img/forum/go_quote.gif
Its a lot like bringing up being a cancer survivor to sell your ebay pods.
I know you're a subscriber which is why I'm shocked that you made the claims against me while not naming me. Most people who subscribe to my channel or liked my Facebook wall knows I'm the Community Manager here at MUT. I'm not out to make you public enemy #1, I'm not, I merely addressed to you in my YouTube comment that what you said that Gina/Silver said to you was untrue.Originally Posted by Superfreaky1ru /img/forum/go_quote.gif
Zadi, if you're going to put up my video as "evidence" of me being mislead by Silver and Gina, maybe you should post the ENTIRE thing. Here's the part you failed to post-
Published on Apr 28, 2012 by Superfreaky1RU
Hey Freaky People! So there's been a lot of controversy surrounding this sample box company and the members of MakeUpTalk forum. In the interest of full disclosure here's some facts about both sides and what they've been up to and what I've been told about it from The Posh Pod.
The Posh Pod-
-Used pictures of other sample boxes in their teaser videos including Glossybox.
-Put up photos of fake Chanel products on both their website and facebook page
-Used and continues to use language that suggests that they're working with the companies in their pods, even though they are not and say they are not in their FAQ page.
-Has bought cosmetics on ebay and has used them in their pods.
-Has taken samples bought on ebay and shrink wrapped them and then called them sealed.
-Has included inexpensive items in a pod that is supposed to be high end and luxe.
HOWEVER...
-despite everything that was said about them my pod was worth well over the $30 it would cost and nothing in it was fake or expired.
MakeUpTalk Forum (as a whole)-
-Accused Silver and Gina of being the same person when they are not.
-Called The Posh Pod the next GoGoGirlfriend before the service had even launched.
-Alluded to the possibility that The Posh Pod was a towing company when they saw Silver's name on something called TOW and then when it was explained it was a cancer charity called Tree of Wishes said that it most likely was a lie and the cancer story was just told in an effort to get people to feel sorry for them and to leave them alone (Sorry MUT, I've seen the proof. Tree of Wishes is most definitely a cancer charity and Silver did some work and volunteered with them)
-Guessed that the pods would hold fake items, expired items, or both
-Debated whether The Posh Pod was a scam out to collect as much money as possible before they closed shop.
-(For my taste) Had a little too much fun finding spelling and/or grammar mistakes and pointing them out.
HOWEVER-
The members of the forum were great at doing research and finding things that were very unprofessional of The Posh Pod to do and put the information out for everyone to see, not to be malicious but because they we concerned about people losing money whether it be from a bad sample box or scam..
Things I think about the pod-
I think that Posh Pod has shown very unprofessional behavior but when asked about it provided me with a plausible reason as to why it wasn't something they were responsible for. Everything they have said to me sounded like it was most likely the truth and since they have answered every question I had without pause I had no reason to doubt them.
HOWEVER-
I have recently seen on MUT that the owners of The Posh Pod also have a website development business. If this is proven true then it is in direct conflict with something that was said to me and if I was lied to about that then maybe I was lied to about more than that. As of now I don't know and can't answer that question. I find myself in an usual position because after many conversations with Silver, I find I genuinely like her. That being said, my reputation for judging both the good and the bad about sample boxes means more to me than anything and after going back and forth about this in my head over and over I've come to only this conclusion. For me personally, the concept of this service is very intriguing and I think it might be worth the gamble to subscribe to it for a while to test it out as long as I can swing the $30/month and if my viewers care about seeing what's in the pods.
As for everyone else I can only tell you that you need to judge the merits against the risks for yourselves and see which side of the subscription line you end up on. In a few days, weeks, or months I might be more able to answer this question. I promise you as soon as I figure it out you'll all be the first to know.
And for the record, in the video before I said what I was told about your conversation with her, I clearly stated "I DON'T KNOW IF THIS IS TRUE OR NOT". Also, I never used your name or said anything bad about you at all. I'm a subscriber to your youtube channel and have been for a long time and you know that. And I've also posted on facebook pages with you with many of the same opinions. But if you're out to make me public enemy #1 then so be it.
I have nothing to be ashamed of. I gave an honest review just like in every other video I've ever made and it's not like I gave them a glowing review or anything. If you want to blast me for saying that I find myself in an unusual position because I found myself liking Silver then maybe you should go back and watch your video reviews of of MyGlam because in one of them I'm positive I heard you say that you found yourself liking Michelle Phan after talking with her and you didn't think you would. How is that any different? Also, and this goes for everyone reading this, is there no situation you can think of where 2 different women would have the same last name and be in business together? Because off the top of my head I can give you three 1) they are mother and daughter 2) they are sisters and 3) they are life partners.
Also, Silver and Gina do not have autism. My son does and because of him I don't like it when people make judments of other people's abilities and intelligence based on their spelling and writing skills. That is my opinion and I say right in the video that I am probably biased because of it. If you find my son's Asperger's Syndrome to be irrelevant and have a differing opinion than fine. But just because your opinion differs from mine doesn't make mine wrong. We are all allowed to have our own.
And lastly, The Posh Pod offered my a free PR box back on March 6th. I'm not sure but I don't believe that any Posh Pod comments even go back that far. My phone conversation with her was on April 3rd. Both of which can be proven true with a copy of the email and my phone records. None of my review was a "new strategy" launched by her or me. I got my pod on April 15th and meant to do the review soon after that but I haven't been feeling all that well so I haven't been able to make any videos until yesterday. If you look at my video history you'll see my last video before yesterday was on April 14th, and I hadn't yet received my pod.
You shouldn't be ashamed of the video you did however at the same time you should stick to facts and not hearsay. I think that had you addressed the products in your pod first then the contraversy and left out the fact you child has Asperger's along with the hearsay people wouldn't be upset. The only two things I'm upset with you is that you claim in YouTube comments that I don't care about the truth, that I'm out to make you public enemy #1 and that you're trying to make me into a bad guy because our spam catcher Defensio tagged your posts as 99% spam which placed those posts in a moderator hold. I've stated several times in different areas I only check Huddler twice a day - once in the morning and once in the evening. I'm the ONLY moderator that does as it's part of my duties as Community Manager unless I assign other Super Moderators to checking it more often (which I do when I'm going to be away from MUT for more than a day otherwise it will fill up with hundreds of posts).I'm the Community Manager of Makeup Talk and so I'm the person you're talking about at 6:33 about asking Gina/Silver for a free box. I NEVER contacted them requesting a free box. That is a blatant lie on Gina/Silver's part. The ONLY communication I had with them was on Facebook - the post was later deleted. She emailed me with a C&D in which she posted your name along with the names & addressed of other people.
I don't think she meant to make it seem like she was attacking the members here however it does come across as such.Originally Posted by MakeupA /img/forum/go_quote.gif
Wow there's no reason for that vlogger to attack members of makeuptalk or the community here as a whole. If the products and the company are so great she shouldn't be so defensive and let them both speak for themselves. Also I don't follow her reasoning or connection she tries to make with the owner of posh pod and her son having aspegers.
No one is going to hate you.Originally Posted by glamourdolleyes /img/forum/go_quote.gif
I hope Silver/Gina (I am still confused on who owns the company) can turn things around. I do want to see her succeed. I don't think its fair for Sheryl (the vlogger) to get attacked on the forums. I talk to her often and shes my go to sample girl and without getting in the middle of it, please be sympathetic to what others are going through. Yes, she is a "lurker" but that doesn't make her creepy, as I lurked for a long time before I signed up.
I will end that here, please don't hate me for sticking up for the little guy, I know a lot of you were put off for her video but remember, this is a Posh Pod discussion!
I can believe it actually.Originally Posted by NutMeg19 /img/forum/go_quote.gif
You know what else I find strange? And this may just be me, but why was she on the phone with "Silver" ("Gina" was there also) for THREE HOURS? Especially if it was a company that she hadn't heard of and it was BEFORE all the eBay/MUT drama. So, 3 hours, really?
Well if I recall correctly many of us were concerned it would be like GGG since the wording Posh Pod had was you're paying for membership which is exactly what GGG used and turned around in using that excuse to not refunding members. I no longer recall if it was someone from Posh Pod or from GGG that made the comparsion of membership like membership at a gold course. I think it was Gina/Silver but I just no longer remember. To me membership should be like Costco - you pay a membership fee but for any reason and at any time you can cancel your membership and get a refund.Originally Posted by kawaiimeows /img/forum/go_quote.gif
I'm irked because it seems like her list of bullets about MUT are misleading.
such as: "-Called The Posh Pod the next GoGoGirlfriend before the service had even launched." and "-Guessed that the pods would hold fake items, expired items, or both"it kinds implies the people here were going around making fallacious statements.
People compared it to GGG because someone (silver or gina or whoever else) was making statements that implied that you "pay for the membership" so people had a right to question that. AND we know for a fact there is at least one fake item in the pods (the VS bag?).
I know she tells her viewers "go to the forum yourself to see what happened." But if people don't do that they're just going to see her statements that basically make it out like people of MUT were blindly accusing Posh Pod of things, when pretty much everything here was well founded.
www.costco.com/Browse/ProductSet.aspx?Prodid=24743 Membership: We will refund your membership fee in full at any time if you are dissatisfied.
No.Originally Posted by Playedinloops /img/forum/go_quote.gif
Wait...is she actually suspended from MuT?
Defensio tagged her four back-to-back posts as 99% spam. One post was validated the other two are still in moderator hold until tonight when I go through Defensio/Huddler and validate or delete other posts.Originally Posted by glamourdolleyes /img/forum/go_quote.gif
I think she said something about her comments being on moderation? I don't know if that is something MuT does. Maybe Zadi isn't around to moderate them, but why would they be on moderate anyways?
That's how it came off to me with her YouTube comments which I'm absolutely shocked since she's one of my subscribers.Originally Posted by kawaiimeows /img/forum/go_quote.gif
also she's basically implying that zadi is a ruthless discussion leader who is censoring her, when that is not the case at all. who's character is being attacked now?
I agree. She's claiming I did something to her account here when 1) I hadn't been online since this morning and 2) she triggered Defensio which tagged her posts as spam and will continue to do so for a while (it will actually take some time of me validating her posts to "teach" Defensio not to spam tag her. It's the same with other accounts. Heck, even many of my first posts here at MUT are tagged as spam and had to be validated.Originally Posted by Playedinloops /img/forum/go_quote.gif
imo, she has more than implied it:
"Thank you! And it's not like I actually believe in the company either! If people read the info in the down bar they'd see that I wrote tons of things I found wrong and unprofessional about the way that The Posh Pod has acted. And you should see what they're saying about me on the makuptalk forum, but Zadidoll has apparently suspended my account from posting privileges so I can't even stand up for myself! Now THAT is unprofessional!"
and
"I tried to write about a lot of it in the down bar of this video and had hoped that people would just ask whatever questions they had. But it seems that they would rather make up their own assumptions than hear about the truth. Plus my posting privileges have been revoked on MUT because Zadidoll doesn't care about the truth I guess. I posted it to my facebook page instead."
I was actually alerted to the video by another member which is why I posted her video.Originally Posted by glamourdolleyes /img/forum/go_quote.gif
Oh ok, I haven't checked out the comments on the video so I haven't seen that. I think she just doesn't know what the moderation was, so maybe that is a mistake on her part. I don't know.
In all fairness, Zadi did post it out of nowhere and started posting bullet things and then everyone else started talking about it too, I would feel kind of bombarded a little as well. Attacked, I don't know but us MuT girls can be scary lol