The Natural Beauty Box

[mellee]

Yeah, agree about wanting a tracking #.  They aren't any better with product orders.  I emailed them twice to find out about my two orders, placed 9/13 and 9/19, because the site just said "processed" since I placed them and never indicated if they had shipped or not.  They replied last Friday that both were on the way.  Got the one of the 13th a few days later (I think 10/1), and am still waiting for the other.  I never got points for my reviews of bag items, many of the products that come in the bags aren't even added to the store until quite a bit later, and the coupon codes usually aren't enabled until you ask about it.  For the last few days their online store has been "temporarily closed for updates".  Maybe it's just a new-box-suddenly-way-more-business-need-a-chance-to-catch-up type thing.  Certainly hope so, because I've paid for Oct and Nov, and planned to ask for 6-months from hubby for Christmas.  I love trying the products!  But don't like ordering from them.

 

[mellee]

The store reopened today, and they just posted on their Facebook a few ago that they're working on the shipping times, so things will come more quickly.  Sounds like the few frustrating things about ordering from them are being addressed and, hopefully, corrected/improved.  "October boxes are coming soon."  YaY!

 

[Lulubelle107]

Originally Posted by mellee /img/forum/go_quote.gif

The store reopened today, and they just posted on their Facebook a few ago that they're working on the shipping times, so things will come more quickly.  Sounds like the few frustrating things about ordering from them are being addressed and, hopefully, corrected/improved.  "October boxes are coming soon."  YaY!

That's good news!  I didn't get an October box, so I'll be living vicariously through those that did. Post pictures if you can.

I did order a November box.

 

[angiepang1e]

Does anyone know when the October box ship?

 

[mellee]

Originally Posted by angiepang1e /img/forum/go_quote.gif

Does anyone know when the October box ship?

Well, their FB page claimed on the 10th they were shipping them off, but I don't know if I believe it - I've had serious shipping issues with actually ordering from them.  Last month we got an email saying they shipped on the 2nd, but when I received it there was a paper inside saying it shipped the 17th.  I received mine in PA on the 24th.  *Shrug*  So your guess is as good as mine.

 

[mellee]

Oh - and now I see someone asked on Friday when they'd get the box, and they were told they shipped out "this week".  Which would put it 15-19 rather than 10th, as they had said before.

 

[angiepang1e]

Oh - and now I see someone asked on Friday when they'd get the box, and they were told they shipped out "this week".  Which would put it 15-19 rather than 10th, as they had said before.

Thanks! They don't send a shipping notification to aware us? That seems a bit inconvenient... IMO. I'm on the east coast too, so I'll use your time schedule as a reference /emoticons/[email protected] 2x" width="20" height="20" />

 

[juraseka]

I actually had a big problem with Natural Beauty Box /emoticons/[email protected] 2x" width="20" height="20" /> I signed up almost a month ago, so excited to be getting into the beauty sub thing, but honestly I got in over my head. And when I realized (which silly me I don't think I even read anything....) I wouldn't be getting a box until NOVEMBER, I emailed asking politely to cancel my order. I emailed them about 3 times over the next week with no response (and I found multiple email addresses and tried all of them). Finally I went to paypal and opened a case =/ Still no reponse! I finally had to escalate my claim to a dispute and got my money returned, but I never heard ONE WORD from NBB. I don't know if it was just bad luck or what, and I know I shouldn't have bought the box if I didn't really want it, but this lack of ANY customer service really turned me off. Just wanted to share my experience....

 

[fayeX]

Oh why didn't I see this post earlier! This is just the right box for me- a natural products junkie.

But I still wish they had a small version of boxes- $10 for 5-7 samples. It's less risky to spend $10 than $20.  

 

[mellee]

I LOVE their sample box (and got my shipping notice today!) but also had a problem that they didn't reply to multiple emails, and that was when I made a full-size full-price order. 

When you order from their site, they don't give any indication when/if it ships.  I placed an order and about two weeks later, when I hadn't received it, I emailed asking if it had shipped.  After two email tries they replied that it had gone out, but gave me no details.  A few more weeks later, I sent three more emails asking what date it had shipped as I'd not received it yet, but got no reply.  So Friday I emailed again saying if there was a mistake and it hadn't shipped, cancel my order and refund me.  If it shipped, trace it and if it was lost, cancel my order and refund me.  Otherwise, give me the date it shipped.  Since they'd been ignoring my emails, if I didn't hear from them shortly, I'd start a Paypal claim.  And by the way, I didn't get my points from reviews for the bag items, either.  Someone else mentioned on their Facebook that they'd not gotten points, and I said "me, too!" and our comments were ignored. 

I got a reply Saturday saying sorry about the points and the failures to reply, the points would be up soon, here's a 20% discount to buy more stuff, and "email if I can help you with anything else!"  I replied to the email 10 minutes after I received it, saying thanks for the discount, but she hadn't answered my main question about my order. 

24 hours later, having once again received no reply, I was pretty ticked and emailed - this was a Sunday - saying thanks for the offer of a discount but I had no intention of spending any more money with them, seeing as they already had my money and I couldn't get my order or even a straight answer about when it had shipped.  I restated that if it hadn't shipped or was lost, cancel and refund, and that if I didn't hear back by Tues I would file a claim with Paypal.  Got an email a few hours later from the partner, saying so sorry, they couldn't trace since it had gone ground, and they would ship it again Monday overnight.  Although I'd been very clear that I didn't want it shipped if it wasn't on the way, I decided to give them the chance to ship overnight Monday and just responded that was fine. 

Tuesday morning I emailed, saying I wanted to check that it had gone out as promised on Monday.  12-hours later, the partner responded sorry, but since it was international it couldn't go overnight, but I should have it by the end of the week.  (OMG!  Seriously?!?!  She didn't think good customer service would entail letting an already upset customer know the plan changed?)  She included a tracking number, but didn't tell me what shipping co.  I looked up Canadian mail and the number she'd given wasn't one of their numbers, so I emailed back asking what company it shipped by and please give me a URL to track it.  She replied right away oops!  She'd left out a group of numbers from the tracking - here's the right one.  When I checked it, she never shipped the dang thing until Tuesday, and they projected 4-10 days (so even her promise by the end of the week was crap.  And I don't believe for a moment she didn't send a bogus tracking number on purpose, hoping I wouldn't check it). 

*DeepCleansingBreath*  So my package finally got here Saturday (over a month after I ordered) and she sent some good samples (a 1 oz Shea Terra and a .5 Vanilline, and a few other things).  And in case you're wondering, the item I ordered wasn't one I'd gotten to try first, and I don't like it.  (Not really relevant, but insult to injury.  Although maybe my mind was already poisoned against it and I wasn't likely to be happy.)

I love their sample bag and will keep getting it, but I don't plan to ever order from their store again.  If it's made by another manufacturer and I love it and want to buy it, I'll go right to the company or find another provider - as I've now done with Shea Terra and 100% Pure. If they make it and I love it, I'll do without or find a substitute.  I love their Beeseline (except that they apparently use natural ink in their purple label and it bleeds all over you like crazy), but I found a recipe to make it myself.  SothereTakethat!

*Sigh*  Thanks for letting me vent...!

 

[mellee]

And just to clarify, I don't normally expect a reply from a company within 24 hours on the weekend.  But if you've ignored quite a few of my emails for weeks, and then you finally reply to one but answer a side point, ignoring my main question as if I never asked it, and I reply 10 minutes later, after 24 hours I assume you're ignoring me again!

 

[nelliebelle1197]

mellee, I cannot believe you are keeping this sub!

 

[mellee]

Originally Posted by nelliebelle1197 /img/forum/go_quote.gif

mellee, I cannot believe you are keeping this sub!

It's not a sub - month by month you decide if you're ordering their box, and pay through Paypal for the one month.  I've already paid for October and November.

 

[Doris Allen]

I want next month to be great!!!

 

[mellee]

Got the October bag and I'm non-plussed.  (Got a GIANT St. John's Wort Oil, but I don't think it's good for much!)  AND they've now cut the value of their reward points in half.  I've already paid for November, so I'll be getting that, but after that I think I'm done with this company.

Has anyone tried the Green Grab Bag?  Are they any good?

 

[BeautyGal]

Originally Posted by mellee /img/forum/go_quote.gif

Got the October bag and I'm non-plussed.  (Got a GIANT St. John's Wort Oil, but I don't think it's good for much!)  AND they've now cut the value of their reward points in half.  I've already paid for November, so I'll be getting that, but after that I think I'm done with this company.

Has anyone tried the Green Grab Bag?  Are they any good?

Hmm...I think you are asking for a little too much /emoticons/[email protected] 2x" width="20" height="20" /> I actually LOVE TNBB and I ordered from them a few times and the service was great. I got the items and loved them and do appreciate that they are all natural and truly an honest supplier of natural companies. I used to be subscribed to Birch Box and all their products aren't natural and you get barely any!

I am subscribed to the Green Grab Bag but since I've found TNBB I am sticking to it. They have way more samples...I am still subscribed to Green Grab Bag (which usually has 6 samples, some foil, but I still love the natural factor of GGB) but TNBB does source so many great new brands and so much natural deluxe samples every month so far that I cannot wait for more.

About the St. Johns Wort oil? Do a little research before saying it's useless! I believe it should be up on their site soon, they usually get the items up shortly, but St. Johns Wort oil is a natural miracle.

Oil of St. John's wort, applied to the skin, was a folk remedy for skin injuries, nerve pain, burns. Although the oil is sold in some herbal stores, creams are also available. Some are standardized to hypericin or hyperforin, which are thought to have anti-inflammatory and antibacterial effects. St. John's wort also contains tannins, naturally occurring compounds thought to relieve skin irritations, such as those resulting from minor cuts.

This oils is amazing as a facial oil and is actually great on hair and feet as well. I also got the Macademia oil from Beauty Army, and this is just as great.

P.S. It's not particularly huge hehe...It's the same size as the Burst items I got in the box and the Lavender Cleanser. So 1 oz. It does appear tall, but it's a good 1 oz.

And was the Burst not Amazing? What a debut and cool concept. I am getting that. To come to the point, I would appreciate if you would be a little more focused on positive aspects rather than the negative. Life is only once, so don't be a sour grape /emoticons/[email protected] 2x" width="20" height="20" />

Yes, I did get the October box and will be posting pictures soon on my new blog. The reward points, well, what can we do? Either way I guess they have LOTS of ways to gain points.

 

[SubJunkie]

Originally Posted by BeautyGal /img/forum/go_quote.gif


Hmm...I think you are asking for a little too much /emoticons/[email protected] 2x" width="20" height="20" /> I actually LOVE TNBB and I ordered from them a few times and the service was great. I got the items and loved them and do appreciate that they are all natural and truly an honest supplier of natural companies. I used to be subscribed to Birch Box and all their products aren't natural and you get barely any!

I am subscribed to the Green Grab Bag but since I've found TNBB I am sticking to it. They have way more samples...I am still subscribed to Green Grab Bag (which usually has 6 samples, some foil, but I still love the natural factor of GGB) but TNBB does source so many great new brands and so much natural deluxe samples every month so far that I cannot wait for more.

About the St. Johns Wort oil? Do a little research before saying it's useless! I believe it should be up on their site soon, they usually get the items up shortly, but St. Johns Wort oil is a natural miracle.

Oil of St. John's wort, applied to the skin, was a folk remedy for skin injuries, nerve pain, burns. Although the oil is sold in some herbal stores, creams are also available. Some are standardized to hypericin or hyperforin, which are thought to have anti-inflammatory and antibacterial effects. St. John's wort also contains tannins, naturally occurring compounds thought to relieve skin irritations, such as those resulting from minor cuts.

This oils is amazing as a facial oil and is actually great on hair and feet as well. I also got the Macademia oil from Beauty Army, and this is just as great.

P.S. It's not particularly huge hehe...It's the same size as the Burst items I got in the box and the Lavender Cleanser. So 1 oz. It does appear tall, but it's a good 1 oz.

And was the Burst not Amazing? What a debut and cool concept. I am getting that. To come to the point, I would appreciate if you would be a little more focused on positive aspects rather than the negative. Life is only once, so don't be a sour grape /emoticons/[email protected] 2x" width="20" height="20" />

Yes, I did get the October box and will be posting pictures soon on my new blog. The reward points, well, what can we do? Either way I guess they have LOTS of ways to gain points.

I think everyone has the right to their own opinion and if you no longer like the bag you should be able to say why. I don't think it's being negative it's being honest. Just as you can say why you like the box and why you think it's worth the amount you pay. 

 

[nelliebelle1197]

Beautygal,

That is what this forum is for- offering honest opinions and evaluations. It is not up to other members to tell people what to do or to think about the boxes or companies. I would appreciate it if you didn't try to  reign in others' evaluations of something because you choose to look at things differently. A difference of opinion is one thing, but basically telling someone off for disliking her box is not the same as having a differing opinion.

 

[mellee]

Originally Posted by BeautyGal /img/forum/go_quote.gif


Hmm...I think you are asking for a little too much /emoticons/[email protected] 2x" width="20" height="20" /> I actually LOVE TNBB and I ordered from them a few times and the service was great. I got the items and loved them and do appreciate that they are all natural and truly an honest supplier of natural companies. I used to be subscribed to Birch Box and all their products aren't natural and you get barely any!

I am subscribed to the Green Grab Bag but since I've found TNBB I am sticking to it. They have way more samples...I am still subscribed to Green Grab Bag (which usually has 6 samples, some foil, but I still love the natural factor of GGB) but TNBB does source so many great new brands and so much natural deluxe samples every month so far that I cannot wait for more.

About the St. Johns Wort oil? Do a little research before saying it's useless! I believe it should be up on their site soon, they usually get the items up shortly, but St. Johns Wort oil is a natural miracle.

Oil of St. John's wort, applied to the skin, was a folk remedy for skin injuries, nerve pain, burns. Although the oil is sold in some herbal stores, creams are also available. Some are standardized to hypericin or hyperforin, which are thought to have anti-inflammatory and antibacterial effects. St. John's wort also contains tannins, naturally occurring compounds thought to relieve skin irritations, such as those resulting from minor cuts.

This oils is amazing as a facial oil and is actually great on hair and feet as well. I also got the Macademia oil from Beauty Army, and this is just as great.

P.S. It's not particularly huge hehe...It's the same size as the Burst items I got in the box and the Lavender Cleanser. So 1 oz. It does appear tall, but it's a good 1 oz.

And was the Burst not Amazing? What a debut and cool concept. I am getting that. To come to the point, I would appreciate if you would be a little more focused on positive aspects rather than the negative. Life is only once, so don't be a sour grape /emoticons/[email protected] 2x" width="20" height="20" />

Yes, I did get the October box and will be posting pictures soon on my new blog. The reward points, well, what can we do? Either way I guess they have LOTS of ways to gain points.

I'm glad you've had good experiences with this company, but if you've read my earlier post, I haven't.  (And I think we would both agree it would be rather ridiculous to expect me to give a positive review of a company because you had a good experience with them, despite the fact that I haven't.)   Due to the bad customer service I received, I had decided that I will not order from the store again, but that I would keep an open mind about the bag and judge it separately on its own merits.  When I received the October bag, though, I wasn't impressed by it.

Your assumption that I did no research on the St. John's was unfounded.  On the bag's information sheet, all it says is "Use raw oil as you would a facial, hair, bath or body oil".  Despite what you say about it being amazing for face and great on hair, this is not what I found when I did do research.  It's not primarily a beauty oil, but a medicinal.  One source lists it as great for incontinence, dysentery, worms, diarrhea, sciatica, arthritis, fibromyalgia, pain and muscle aches.  I sometimes have pain and muscle aches, but thank heavens none of the others.  You can't just replace any oil with any other, as their info suggested.  There are some specifically useful for beauty, such as argon and coconut, and I see no reason to swap them out with something else not primarily for beauty just because they're both oils.  So, for me, it's not good for much.  And it is a giant vial.  I'm used to oil samples coming in the tiny little perfume-sized vials, that are about an inch long and 1/16" across.  This thing was about as long as my hand and as big 'round as a quarter.  Whether you consider that huge or not is up to you.  I do.

The Burst was very nice.  However, since I have decided I will not order from their store again, I looked on the web to see if I could get more easily elsewhere, were I to like it.  Based on the site I found, I believe the Natural Beauty people make Burst themselves, as with Deliciozo and Beeseline.  (And I think possibly the oil, too.)  While I have no problem with a company putting their own items in a sample bag as a rule, in this case it was a negative to me since I won't order from them.  Further, this bag had no color (cosmetic) items included, and that's always a bummer for me.

My biggest problem with changing the reward points isn't that they changed it, but in how they did it.  First, they promised in the last bag you would get 50 cents for each review.  Now they're saying 25.  They should double the number of points you have on the site from before the change, but it doesn't look like they did.  In fact, they didn't give me my points for things I reviewed a couple weeks ago at all yet.  I guess you could say this doesn't really affect me, since I don't plan to order from the store again anyway, but I still thought that was worth pointing out in a form about our opinions on the service.

So I respect your right to be positive on them, but sorry, I was disappointed.

 

[mellee]

I have to make one more point about your statement "About the St. Johns Wort oil? Do a little research before saying it's useless! I believe it should be up on their site soon, they usually get the items up shortly, but St. Johns Wort oil is a natural miracle."  Their bag comes so late in the month.  And they don't do like Birchbox does, and put new items in a "NEW!" area so they'd be spoiling the surprise.  Why in the world can't they manage to get the items on the site before we get the bags?!  Especially considering they give us such vague product info as "Use raw oil as you would a facial, hair, bath or body oil".  When I did do the research to find out what I could use it for, their site was the first place I went, hoping they could help me feel like I got something exciting in this vial.  But nope - not there.