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OMG!  I am so frustrated with bb customer service!! So i am going to vent--sorry~

I emailed them on the same brand/same scent sample of the perfume i received.  I got it in march and now again in july.  It shows up on my box historty page as well.

you would think that they would be able to see this --SMH--

however its been like four emails and they say the same thing:

that i received a different scent. huh?  i have them in front of me, they are not different.  my page doesnt show different--box in march shows the same perfume: brand and scent as the one in july.. i do not see what they are looking at--

I understand that you can get the same brand just different scents, colors, etc... i get it....

its like they are not even reading my emails just sending the same response.

and for petes sake it is a perfume sample of all things.... dime a dozen. I just think i should not be getting the SAME (identical...not different in scent color brand... but SAME) of anything esp. since this is only my fifth box.... not like i have subbed for over a year so something like that may happen.. but they are pretty much calling me a liar telling me i received something i did not receive.

to me not so good customer service. idk.

ok I am done ranting.  deep breaths. 

 
S   Love my boxes!both box #2s. Exact same items. The link below will be close up photos if anyone want to see :) /emoticons/[email protected] 2x" width="20" height="20" /> Overall amazing box, Not happy about the teeny tiny jouer but the stila and bb were amazing!

close up

Items in the dumpling. Tiny jouer!!!! See! tiny! Stilas in camera. not too bad, I just wish I would have gotten diff colors. Cocoa mintsx2

2 pairs of blue headphones. not the best quality, but it looks cool! Full vial and its huge!

And last but not least, Beautyblenders!
 
Originally Posted by bwgraham /img/forum/go_quote.gif

OMG!  I am so frustrated with bb customer service!! So i am going to vent--sorry~

I emailed them on the same brand/same scent sample of the perfume i received.  I got it in march and now again in july.  It shows up on my box historty page as well.

you would think that they would be able to see this --SMH--

however its been like four emails and they say the same thing:

that i received a different scent. huh?  i have them in front of me, they are not different.  my page doesnt show different--box in march shows the same perfume: brand and scent as the one in july.. i do not see what they are looking at--

I understand that you can get the same brand just different scents, colors, etc... i get it....

its like they are not even reading my emails just sending the same response.

and for petes sake it is a perfume sample of all things.... dime a dozen. I just think i should not be getting the SAME (identical...not different in scent color brand... but SAME) of anything esp. since this is only my fifth box.... not like i have subbed for over a year so something like that may happen.. but they are pretty much calling me a liar telling me i received something i did not receive.

to me not so good customer service. idk.

ok I am done ranting.  deep breaths. 
I think you should give them a call instead. I have noticed that they respond better when spoken to, rather than contacted over emails.....

 
Originally Posted by kawaiimeows /img/forum/go_quote.gif

ugh of course i got the eyeko eyeliner in black.

does anyone want to trade? i'm interested in any of the other colors (olive, purple blue). i really just don't want black because i have a black i like a lot already.
I received the eyeko liner in olive. Do you want to trade?

 
Originally Posted by nikita8501 /img/forum/go_quote.gif

I think you should give them a call instead. I have noticed that they respond better when spoken to, rather than contacted over emails.....
I probably should.  now i have a feeling i will be getting all the 'punishment' boxes lol.... ugh

 
Has anyone gotten the Stila palette in boxes 13, 14 or 18?  I'd love to see what it looks like.  My shipping still hasn't updated so I want to live vicariously through you guys. 
sdrop.gif


 
Just used BB points to get free purity cleanser. I am 2 months in but have 3 subscriptions and purchased my mom a gift one, so I just am racking up points. Its SUCH a nice bonus to get those points back. I feel like a lot of the boxes are worth at least $30, have GREAT products, and they really only cost $5 in theory since typically you get at least 50 points per box via feedback. This month all 3 boxes had 7 items, so I cant complain. So glad I found this company. 

So here is my total list of items across 3 boxes. Probably going to trade something. Was hoping for purple eyeliner (I have hazel eyes)  but got green instead. Would be willing to trade this..

I got :

* Oscar de la Renta perfume x 1 -- Smells nice. Will probably use it. On the fence. Would trade if someone wanted it.  * Stila eyeliner - 1 in black and 1 in olive -- I am HORRIBLE with liquid liner and this product is a miracle. I can actually use it and it looks GREAT. So happy to receive this and would love the purple in place of olive..  * Luna Bar - 1 in bananas foster and 1 in cherry cobler -- Not a fan of these bars. Giving them away to people I know.  * Stila Lipgloss - 1 in camera -- Nice color. Somewhat sticky, but I like any gloss really.  * Beauty Blender (need to get a cleaner now!) - I like this, just might save it until winter now when I use the heavier foundation * Harvey perfume in Hello - Didnt like this at first. Tried it on and after 20 mins it isnt so strong and actually smells very nice . I got two of these. * Jouer Moisturizing Tint - Love this. I got it as a sample with SS and now I have two from these boxes, one in golden and one in bronze. This is VERY tiny (compared to SS) but I've been using them as highlighters, so they last longer. Havent used golden yet so also willing to trade. Will definitely be buying this product down the line though, I really like it.  *Earbuds - 2 pairs. REALLY dont like these. Plugged them in for my workout and could barely hear my music. Switched to my real earbuds and they were 100x better (And cost $10). Just low quality. Would have preferred to not have them at all , TBH.  * Mints - Got these in cocoa. Havent tried them and am happy to trade. Dont like chocolate and mint and dont like tea, so I'm thinking these wont be my style :) /emoticons/[email protected] 2x" width="20" height="20" /> * Hair Mask and Oil - Used the mask -- it works nice as a leave in conditioner. Havent tried the oil yet, but its a tiny packet.  
I think thats everything? For $30 I am happy with the wide variety, plus the roughly $21 in points I've received back. Versus Glossybox, which is 21, I get a lot more value here. Was happy with all 3 as the main items in the boxes were different and all nice. Made me very happy!
 
I got my box today. I'm pretty pleased with all but two things. 2/5 isn't that bad

640

I'm not digging how the perfume and scrub smell so those are going up for swap.


 
Originally Posted by StillPooh /img/forum/go_quote.gif
She can 'review' box 15 as a work of fiction; Birchbox would never know the difference!
wink.gif
That's true...I did call them though and they are not charging her for a box in August.  So, we'll deal.  She was really looking forward to the Juliette perfume because her daughter is named Juliette.  I think I might go to the website someone previously mentioned and order some Juliette Has A Gun samples.  Thanks :)

 
Originally Posted by samplegal /img/forum/go_quote.gif


I had 2 Color Club nail polishes from BB before, and found them both to be the texture you describe. I think the formulation is really lousy, and doesn't even go on evenly. I'll never buy Color Club and hope I don't get any more from BB.
My Age of Aquarius is so easy to put on, but the one I just got (blue-ming) is awful and streaky.

 
I got Box 6!!!!  I'm just gonna be a total dork and say I'm really happy with it!!  At first I was bummed that there was no mascara (but fingers crossed, I have a pending trade for it).  

I am such a sucker for BB creams right now--so excited to try the Boscia.  The nail polish is such a pretty summer color.  It's gonna be on my toes this weekend!  Thought I was gonna trade the Stila, but it's actually such a pretty color (I got Action) that I'm thinking of keeping it. Not a big perfume sample girl, but this is a nice scent.  I'm even excited for the earphones.  I'm a runner and always need some backup pairs.  Minteas might go up for trade, but it would be easier to eat them!  

     
450

 
S   Love my boxes!both box #2s. Exact same items. The link below will be close up photos if anyone want to see :) /emoticons/[email protected] 2x" width="20" height="20" /> Overall amazing box, Not happy about the teeny tiny jouer but the stila and bb were amazing!
close up Items in the dumpling. Tiny jouer!!!! See! tiny! Stilas in camera. not too bad, I just wish I would have gotten diff colors. Cocoa mintsx2 2 pairs of blue headphones. not the best quality, but it looks cool! Full vial and its huge! And last but not least, Beautyblenders!
Ahhhh!!! I'm soo jealous. I hope I get a beautyblender soon!
 
Thanks for the opinions on the hair masques. I tried the Macadamia Oil one today and it smells amazing as my hair dries. :) /emoticons/[email protected] 2x" width="20" height="20" />

 
OMG!  I am so frustrated with bb customer service!! So i am going to vent--sorry~ I emailed them on the same brand/same scent sample of the perfume i received.  I got it in march and now again in july.  It shows up on my box historty page as well. you would think that they would be able to see this --SMH-- however its been like four emails and they say the same thing: that i received a different scent. huh?  i have them in front of me, they are not different.  my page doesnt show different--box in march shows the same perfume: brand and scent as the one in july.. i do not see what they are looking at-- I understand that you can get the same brand just different scents, colors, etc... i get it.... its like they are not even reading my emails just sending the same response. and for petes sake it is a perfume sample of all things.... dime a dozen. I just think i should not be getting the SAME (identical...not different in scent color brand... but SAME) of anything esp. since this is only my fifth box.... not like i have subbed for over a year so something like that may happen.. but they are pretty much calling me a liar telling me i received something i did not receive. to me not so good customer service. idk. ok I am done ranting.  deep breaths. 
I would be tempted to email a photo of the 2 scents side by side, just to prove the point.
 

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