I had such a weird experience with julep CS today. I received my secret store order last night and noticed that I was missing some add on items. So I called and let them know, and her first response was telling me that it is shipped in a separate shipment, and it is written on my invoice. I was like "huh" and was sure it wasn't. She then put me on hold, later on changing her first answers and told me that it was out of stock. She gave me two options; credit the 9.99 to my account or to my CC. Told me julep send me an email that said it was out of stock, which I never received. To me, the options given to me was horrible, they should at least offer a replacement. Also, I felt she lied to me because of her first response, if I didn't question it, I will still be here thinking my add on is coming in the mail.