Quote: Originally Posted by
AMaas /img/forum/go_quote.gif
Confusing ,isn't it?

/emoticons/
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I've posted about this before so apologies to those who have already read this but I think it's helpful to understand. It's because email service providers have their own spam protection systems in place. So if an email looks suspicious (even if it really is harmless, like Julep's are), or if a sender has a bad sending reputation (they have sent lots of emails to bad addresses, so a lot of their messages bounce on a regular basis), email service providers may block some or all of the emails from ever even getting to your Inbox (or even to your Junk mail folder) because their messages get triggered as "Spam." I think this is precisely why Julep has been having issues and why we sometimes get their emails and then we don't get others.
Plus, they just switched from MailChimp to Emma for email service, too - so it's going to take a while for their IP address to be recognized as a "safe" sender with some email service providers.
Also, I should clarify that I did not get any email for the First20 promo - I just saw other MUTers posting about it. I'm not sure where that one started!
When I had to call CS last month about a broken bottle, I talked to one of the Hannahs that works in CS and told her how my emails just seemed to quit coming at the first of September. She took down my email address and said she was going to send it to tech to make sure I was subscribed to all their emails. And I HAVE started getting promos from them again and I got my notice on the 20th that the Selection Window was open, plus confirmation email of my choices this month. So it might help to give them a call if you feel you are not getting all the emails that you see others posting on here.
In other thoughts, I got the October's best sellers promotional email, and clicked on it. On the list of best sellers is one of the items I am interested in but can never seem to find and that is their Quick Dry Drops. I don't even remember seeing them for sale or in stock last month (and they still show that way) so HOW did they end up on the October Bestsellers?