My Shany lipstick came in yesterday - a beautiful corally shade! But it was wound all the way up, squished into the lid, and broken off right at the base. =( I messaged SS on FB with a pic, saying I didn't know if they replaced things that arrived damaged since it was free, but figured it couldn't hurt to ask. She replied 6 hours later, asking my name and address and saying she'd see what she could do. =) Hope they have an extra, because I'd love to try this!
I FB messaged them once before when I'd not received an item that was scheduled to ship a month before, and they also replied promptly then, too. I had a second item set to ship the next day, and they shipped both together.
Good customer service for something we didn't even pay for? Who'da thunk it!?