We've received a complaint from a Sindulge rep due to some of the posts made - specifically copies of the emails sent out and posting of their phone #s. According to the complaint made at the bottom of all the emails they sent is this:
CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s) and may not be reproduced without the express written consent of the sender. Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
Unfortunately for them under most state and Federal privacy and/or confidentiality laws in order to enforce that BOTH parties must be in agreement to a confidentiality contract BEFORE hand. You can't just stick that in an email and expect the other person to agree to it automatically. The other person HAS to have the "I agree" or "I do NOT agree" option. If they agree THEN can that clause be enforced. It's the same with recording phone calls. In my state you have to have consent of both parties involved not just one. The young lady who is studying law can probably tell you exactly what law it is that requires both parties consent I just remember that in my state BOTH parties must consent to something otherwise it can't be enforced.
The other thing I don't understand is why are the phones # so secretive. It's a company open to the public, right? I just don't get why a customer/subscriber has to jump hoops to get into contact with these people. Yes it reminds me of MyGlam but in MyGlam's case they actually do not have a phone # that's 1-415-MYGLAM while with Sindulge they do have a phone number that's their area code plus SINDULGE.
Too many of the newer beauty boxes all seem to be in it for a quick buck rather than actual providing subscribers aka CUSTOMERS quality service and product.
My advice to those who are either not getting their boxes yet are still being charged is to contact the FTC along with your state's Attorney General's Office and the California Attorney General's office as they're really the only ones that can do something about it. Also call your bank and dispute any charges. For those getting broken items and Sindulge is NOT correcting the problem you can also dispute the charge with your bank or credit card.
For the price you're paying with this company, as an outsider looking in, I don't think they're worth the money. Personally I'd rather get a 2nd Birchbox account then spend my money on a company where it takes forever to get a consultation much less the actual product. I also rather not do business with a company that rather go around demanding posts be removed than actually dealing with legitimate customer complaints.
Unfortunately, I will remove the phone number simply because it is violating our Terms of Service since the rep from Sindulge has said one of the phone numbers is a personal cell phone #.
