Sindulge Discussion

[oOliveColored]

For anyone interested, I requested a consult via email and they had no problem with it.

 

[sleepykat]

I just finished my consultation with Ami. It was via text chat on my computer (instant messaging). It was easy and she was pleasant. I don't expect to receive everything we discussed, but I will be interested in seeing what I get.  10~14 days allegedly.

 

[calexxia]

I just got an email from Sindulge:

Dear Marie Braden ,Please disregard the emails you just received with the subject line "Delivery" & "First Delivery". We apologize for any inconvenience caused. Thanks,Sindulge Support

However, I never received any emails with those subject lines....I was immediately cancelled when I tried to find out why I was never scheduled for a consultation.​

 

[Playedinloops]

Originally Posted by calexxia /img/forum/go_quote.gif

I just got an email from Sindulge:

Dear Marie Braden ,Please disregard the emails you just received with the subject line "Delivery" & "First Delivery". We apologize for any inconvenience caused. Thanks,Sindulge Support

However, I never received any emails with those subject lines....I was immediately cancelled when I tried to find out why I was never scheduled for a consultation.​

I never got the emails either, and also received that one. They also emailed me the one about a free box for sticking with them, even though I didn't. I kind of want to cash in on that freebox now, but I don't really want to give them my cc info...again. 

 

[livelifeeasy]

Originally Posted by calexxia /img/forum/go_quote.gif

I just got an email from Sindulge:

Dear Marie Braden ,Please disregard the emails you just received with the subject line "Delivery" & "First Delivery". We apologize for any inconvenience caused. Thanks,Sindulge Support

However, I never received any emails with those subject lines....I was immediately cancelled when I tried to find out why I was never scheduled for a consultation.​

I got all 3 of the emails. The dates were for 2/28. Strange.

 

[CookiesGirl327]

Okay so here was the email I sent: Hello. I got an email that I would be receiving a second month free from Sindulge. So my account will not be charged at the end of this month, correct? When will I have the option to do another consultation? My first consultation was not successful, I feel as though the stylist did not listen to my needs or follow through with what she said I would receive in my box. I am a part of an online makeup community and I've noticed that many people received 6-8 items, while I received 5. I also noticed brands such as too faced, stila and OPI being sent in some boxes. I think it's kind of unfair that some girls receive lesser known brands and fewer items while others got a truly customized box with professional well known brands. Thanks for your help Here's what they sent back: Hi Rebecca,   Thank you for contacting us.  You will not be charged for your second month and will automatically receive an email confirming your second month and to schedule a follow up consultation if you wish.  I apologize that you feel that your first consultation was not successful.  Our goal is to provide you with products that each consultant will recommend individually, based on samples available in our inventory at any given time.  Each customer will receive a samples bag that is unique to them.  The value is in making sure you get samples that the consultants feel will work well for you and are not indicative of any particular brands and/or products.  We look forward to seeing you at your next consult and hope to provide a better experience.   Please let me know if I can be of further assistance. Regards,   Jaivin Karnani Okay sooooo basically my needs don't need to be met with higher quality products found at Sephora, since I just wanted makeup. And because I said I wanted to try Youngblood Makeup I got Youngblood skincare. I guess I'll stop complaining. Once I have my consultation I will be very specific, and I may still cancel. This is a weird company

 

[javagirl87]

They told me my box will be shipping on Thursday /emoticons/[email protected] 2x" width="20" height="20" /> how long did it takes you guys to get yours once it shipped? Should I be expecting it next Monday?

 

[iPretty949]

I think they have emaill issues today. I received two emails for Deliver and First Delivery then sent me another one for incorrect emails. Weird. Just weird. I will yet have my consultation tomorrow.

 

[NicoleRoyer]

SO I found out why I never got my box... they shipped it to my billing address instead of my shipping address......Why have a space for a shipping address if you aren't going to use it right??, luckily I know the people who are currently living there as this is not the first time this has happened, and they are forwarding it to me. I really really need to call my bank and have that changed lol

 

[Marshie]

I still haven't even received a shipping confirmation and I had my consultation with Dana on the 14th. I emailed them yesterday and I am still waiting on a response. By the looks of it, Ill end up with a box full of Youngblood stuff. xD

 

[CookiesGirl327]

@javagirl...I got my shipping confirmation on Saturday and received my box Monday.

 

[javagirl87]

Thanks! Hopefully I get my saturday then. I told them I wanted to make sure i'm not being charged for the second box (1. because we aren't supposed to be, and 2. because by the time of my charge date I still won't have gotten my box most likely...) so hopefully I hear back from them soon! I just want to make sure they really won't charge any of us.
 

Originally Posted by CookiesGirl327 /img/forum/go_quote.gif

@javagirl...I got my shipping confirmation on Saturday and received my box Monday.

 

[Caryatid]

I'll take the extra free month, but I'm not really happy. I initiated the following set of emails after receiving a box which was pretty much the opposite of my consultation:
 

"Hey there,

I canceled my subscription, but then I realized I should email you and see if maybe you could explain why my box turned out the way it did before I decided indeed to permanently cancel.

After the consultation, I was really looking forward to trying the products discussed. However, the only thing that I received that we actually did discuss was the HD powder, which is so small I can barely even try it for a few days. I had no moroccan oil samples, no nail polish, no body exfoliant, and I did receive a skincare sample that I said I didn't really need at this point as well as some makeup wipes (which I have tried in the past already) and a bright orange color concealer (?) that I definitely can't wear with my skintone.

Why did my consultation not have any bearing on what I received? I know a few other women got exactly what they had discussed with their stylist, so I was really looking forward to my box..."

And the reply was...

Thanks for your email. In your consultation, we obtain information to meet your beauty needs and from there choose the products you request along with a few goodies we think you will love or be interested in trying. Within your customer file, your notes are filled with your preferences. That was taken into account when your box was shipped. Now, due to stock, color choices and selection your box may vary every month based on this. We always strive to get the boxes right and I apologize if you felt this was not the case with yours.  

We would love for you to stick around and try us out for another complimentary month. If not, I understand and hope that you do enjoy the samples that were given this month. Feel free to email if you have any questions about how to use each of those products.

So while I actually am in the minority by enjoying the idea of a personalized consultation, what the hell? So an interview with specific references to products, a "I DO NOT WANT SKINCARE" warning, and an extended conversation about my skincolor somehow not only triggered a box to be sent without the specific items discussed, but also included off-brand colors in shades I can't really wear, *and* a skincare product?

 

[FireNRice]

That's exactly what happened to me.  I contacted both Ami and Jaivin since the I can't have my box forwarded to me.  I've gotten a response from Ami but nothing from Jaivin yet.
 

Originally Posted by NicoleRoyer /img/forum/go_quote.gif

SO I found out why I never got my box... they shipped it to my billing address instead of my shipping address......Why have a space for a shipping address if you aren't going to use it right??, luckily I know the people who are currently living there as this is not the first time this has happened, and they are forwarding it to me. I really really need to call my bank and have that changed lol

 

[nelliebelle1197]

Promo code JKFF is still working if anyone is interested

 

[missgr]

Yeah, I got a pretty bad box as well.  2 small youngblood items, 1 pixie primer, LA wipes and the rose calming cream.   NOTHING that was discussed in the consult.  Very disappointing and in my opinion, not worth the postage paid to mail it to me.  I think what makes it worse for me is the fact that I feel lead on by their consultation.  They hype the consultation to make you believe that you are in for  wonderful personalized products. NOT! What a half assed way to launch a business. I will be canceling and looking elsewhere to spend my beauty dollars.

 

[snllama]

Im loving my products the day after! I used my Youngblood HD powder and my makeup stayed fresh and matte all day, even though it was humid. I also used the YB primer and it seemed to be a keeper. But I judge primers based on any breakouts that occur. And the pixi is an awesomely smooth eyeliner. 

I'm satisfied. I've used more products from my Sindulge box already than I have of any other box I've gotten this month.

 

[ageofanxiety]

People who actually got shipping notices, how long after your consultation thing did you get it?

 

[CookiesGirl327]

I had my consult 2/29 and my confirmation 3/17

 

[yousoldtheworld]

It seems like they started out really customizing the orders, but everyone wanted color and makeup and they ran out of that stuff, so now everyone is getting the same thing - some primers, an hd powder, and either a cream, an eyeliner, or a shadow.