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I am trying to use BBSPRING and I get this:

Only one New Customer Discount may be used per household. You or someone in your household/Address already used this discount.

I have not used the code and I usually do the ordering for my husband, so I know he hasn't used it.

 
Just checked my BeautyBar account and my April box is listed under "Order History". It also lists an expected delivery date of Wednesday, April 4th, but has not yet shipped. Yeah!!!

Also, as a sidenote, I had emailed their customer service regarding a GWP I was supposed to receive with my previous order of the Dermalogica from last month's box. They issued me a $5 credit for not receiving it, but today I got an email that they are going to ship the GWP to me now, plus three of the samples! Awesome! It really wasn't a big deal to me because it was a free thing-- I just thought it was odd that it showed up on my order confirmation, but wasn't on my order history. They really do have amazing customer service (besides the whole BBSPRING mess).

 
Mine does too! Expected delivery is Apr 4th. I think they are doing the first wave of shipments on Monday.
 

Originally Posted by sky595 /img/forum/go_quote.gif


Just checked my BeautyBar account and my April box is listed under "Order History". It also lists an expected delivery date of Wednesday, April 4th, but has not yet shipped. Yeah!!!

Also, as a sidenote, I had emailed their customer service regarding a GWP I was supposed to receive with my previous order of the Dermalogica from last month's box. They issued me a $5 credit for not receiving it, but today I got an email that they are going to ship the GWP to me now, plus three of the samples! Awesome! It really wasn't a big deal to me because it was a free thing-- I just thought it was odd that it showed up on my order confirmation, but wasn't on my order history. They really do have amazing customer service (besides the whole BBSPRING mess).
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Did anyone get a questionnaire to fill out? It read that you would get a $10 credit for it. They are supposed to send out codes on April 3rd. Just wanted to give you a heads up. I can't get the codes to work anymore either so I'm going to wait for the $10 credit.

 
No, I didnt. Bummer.

Originally Posted by Souly /img/forum/go_quote.gif

Did anyone get a questionnaire to fill out? It read that you would get a $10 credit for it. They are supposed to send out codes on April 3rd. Just wanted to give you a heads up. I can't get the codes to work anymore either so I'm going to wait for the $10 credit.
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Mine is expected to be delivered on Monday & I've already been charged for April... but I was only charged $15 instead of $16 (taxed in NY).  Does anyone else who has gotten taxed remember if the tax was tacked on later or if it was charged all together?  Just a curiosity thing, would be pretty awesome if there were no taxes from now on!

 
I got that email too. I was a new customer though... any one else a new customer who got this offer?
 

Originally Posted by Souly /img/forum/go_quote.gif

Did anyone get a questionnaire to fill out? It read that you would get a $10 credit for it. They are supposed to send out codes on April 3rd. Just wanted to give you a heads up. I can't get the codes to work anymore either so I'm going to wait for the $10 credit.
Click to expand...


 
My dashboard switched from April 2nd to March 1st haha whhatt? But when I look in my order history it says my box should get to my box on the 3rd. I hope that's true since last time they had so much trouble with my shipping (though I wouldn't mind another $5 credit!).

 
Originally Posted by mishtastic /img/forum/go_quote.gif

I got that email too. I was a new customer though... any one else a new customer who got this offer?
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I swear I'm not getting any good emails today. I'm a new customer, supposed to get my box April 2nd according to them, but no email about $10. 
frown.gif


 
Originally Posted by HelloLeilani /img/forum/go_quote.gif



I swear I'm not getting any good emails today. I'm a new customer, supposed to get my box April 2nd according to them, but no email about $10. 
frown.gif
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I didn't get it either, but I assume its for people who got the first box but didn't make a full size purchase. 

I got the first box but made 3 full size purchases lol.

 
That would make sense, I didn't get one either and I made a full size purchase.
 

Originally Posted by Playedinloops /img/forum/go_quote.gif



I didn't get it either, but I assume its for people who got the first box but didn't make a full size purchase. 

I got the first box but made 3 full size purchases lol.
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Originally Posted by Playedinloops /img/forum/go_quote.gif



I didn't get it either, but I assume its for people who got the first box but didn't make a full size purchase. 

I got the first box but made 3 full size purchases lol.
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I did not get it and I received the first box but did not make a full size purchase.

 
Originally Posted by javagirl87 /img/forum/go_quote.gif

My dashboard switched from April 2nd to March 1st haha whhatt? But when I look in my order history it says my box should get to my box on the 3rd. I hope that's true since last time they had so much trouble with my shipping (though I wouldn't mind another $5 credit!).
Click to expand...
I just e-mailed them about a similar problem on my account. My dashboard says March 1, the other day it said my box would arrive April 2. It says expected delivery date is April 5, but the order stauts doesn't show as processed, just received. I didn't see a charge on my card.

 
Originally Posted by sleepykat /img/forum/go_quote.gif


I just e-mailed them about a similar problem on my account. My dashboard says March 1, the other day it said my box would arrive April 2. It says expected delivery date is April 5, but the order stauts doesn't show as processed, just received. I didn't see a charge on my card.
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I received this response, very quickly:

[SIZE=10pt]Thank you for your email. I apologize for the confusion regarding the ship date for your package. Your package should arrive on April 5th. I'm sorry for all the confusion, and I will pass along the information to our application support team. Have a good day.[/SIZE]

 

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